no veo al ganador!! I fail to see the winner!!!!

hola primero que nada queria pedir si me pueden responder en español ya que casi no se ingles (sino tendre que usar el google translate)
hola resulta de que hice 3 sorteos pero en los 3 me aparece que gano un tal "Anonymous" y no me deja ni contactar al usuario por medio de steam o mail ni tampoco pedir otro ganador aqui tienen las imagenes

hello first of all wanted to ask if I can answer in Spanish as almost no English (but I'll have to use google translate)
hello is that I made 3 draws 3 but appears me win one "Anonymous" and will not let me contact the user by means of steam or mail nor ask another winner here have pictures

http://subefotos.com/ver/?78c6ca187bf447493dcf0430cef6b5edo.jpg

http://subefotos.com/ver/?69f99f766a39b8635817e6880a27792co.jpg

http://subefotos.com/ver/?dee4ffa9e969ac0f59fde3babf6a1532o.jpg

que hago?
that I can do?
I did this with google translator because English is not ... sorry