I noticed today that they changed T1 prices to 1$/1€/1£. Unusual thing is they changed price of already running bundles, instead of just new ones, like they usually do. The most outrageous though is they applied this to already purchased ones. I bought Sweet Farm bundle T1 for €0.84 on the 22nd, but when I attempted to open bundle page today it says: "Oops! This bundle requires a purchase price of at least €1 to receive content." Is that even allowed to do by law? They denied access to what I purchased by changing the price post-purchase. Thankfully I redeemed my keys before that. The funniest thing is they haven't changed the price of other tiers.

1 month ago*

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The most outrageous though is they applied this to already purchased ones.

Wow... that's ultimate douchebagery :s

1 month ago
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wait, what? Thats awkward, maybe its glitch or something? Did you contact them?

1 month ago
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Yes, you redeemed the keys. But Valve can revoke keys after they have been added to an account. The fact that the keys haven't been revoked makes me think this was some accident. Still, contact Humble about it.

Now, if they actually revoke your keys or get in the way of redeeming them, then this becomes illegal. But them just denying you access to the page with redeemed keys is a different matter.

Also, start getting all the documentation in order. Prepare yourself for having to go to Steam support or your bank/cc company if the keys get revoked.

1 month ago
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Technically, it isn't just keys, but DRM-free download and OST too, so they still denying content of purchase. The keys haven't been revoked though. So unless they do that, I'd rather not contact them with all that accounts banning going on around. Just in case.

1 month ago
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I'd forgot about those bits. So yes, this is illegal.

Also, there are some other things to consider:

  • If Humble are the type of company to ban someone for contacting support, that's something you want to know now.
  • There is a deadline for issuing chargebacks.
  • If they do decide to revoke keys in the future, your records of your attempts to sort things out with their support will be helpful if you need to get someone else involved.
1 month ago
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They're not going to revoke the keys because this wasn't a case of someone taking advantage of a price error. It would be illegal for them to do so in this case where people were buying in good faith. =) This was simply a price update by Humble. All Tier 1 were €0.84 up until now. Humble decided that they would change this to €1 from now on, but didn't take into account those who had already purchased Tier 1 of the currently active bundles. They should have applied it to new bundles going forward to prevent this outcome, but meh. I guess whoever did the update didn't think it through.

I have contacted support. I have not been involved in trading or grey market selling of Humble keys, so I have absolutely nothing to fear there about getting banned/suspended. Will see what they say.

1 month ago
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I'm not able to access my last bought tier 1 bundles and so I would really like to know, what they are saying.

1 month ago
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It's a bug that they are trying to fix at the moment, so I was right in thinking that this was not intentional.

They have restored access to DRM-free content for me. The Steam keys are still unavailable, but at least I have my library items back. I figure they'll fix it for everyone soon.

1 month ago
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Thank you Shannon for your answer. I'll keep an eye on this and hope they'll fix it soon.

1 month ago
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They have also given me back access to Steam keys. They were very nice about it actually. =)

1 month ago
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Nice! Thanks for the info Shannon.

1 month ago
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I still can't access my steam keys. Do you think everybody has to get in contact with them on there own?

1 month ago
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Ahhh! Now I know what they did.

When they restored access to my library items yesterday, I mentioned not being able to see the Steam keys. But I said it was no hurry since I had already activated them. I got another email saying "Oh you will need those," so they then came up on my account unrevealed. What I didn't realise is that these were new keys, not the ones I had activated on Steam.

Today, when I logged into my Steam account, both games were revoked, but I then just activated the new keys they gave me. To be fair, it might have been the only way they could sort it out.

If it's not sorted in a day or two for you, you should prob contact them about it as well. =)

1 month ago
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It was very weird how only tier 1 got affected, it's reassuring that they got around it and recognized it as an issue

1 month ago
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I tried some 0.85€ purchases and they are open normally.

1 month ago
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The old ones are ok, check currently running ones if you bought T1 of any of them.

1 month ago
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Sorry I dont purchased any of the current bundles. But the price indeed changed to 1€ for the tier 1.

1 month ago
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what if you've already redeemed them?

they sure wont remove the games from my account after i paid for them

1 month ago
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As of now, they are ok, as I redeemed both keys from that bundle, but Bilateralrope says they might deactivate it later. We'll see.

1 month ago
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then they have to give us our money back. either we take the games or the money we spent. this is robbery

are they really that desperate for some more cents?

1 month ago
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I thought it was always pay $1 or more to get T1? :0

1 month ago
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Yep but 1$ is not 1€..

1 month ago
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i usually paid 0.84 cents for T1 because i'm from Portugal

1 month ago
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Same thing for me in France
But seems they decided to do their own calculation and charge more. It's not very fair play... let's hope it's a mistake ^^

1 month ago
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Oh I see so that's just a thing that happens with euro then, but definitely not cool from their part

1 month ago
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Definitely. And it is certainly illegal, but it is well known that Humble does not respect European laws.

1 month ago
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Look at Fanatical. If you look at the current Diamond Mystery Bundle, it's $6.99 which would technically be 5.88€ yet they charge 7.59€ which makes absolutely no sense.

1 month ago
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VAT?

1 month ago
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I have no idea what their calculations are but they just don't add up imo.

1 month ago
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If you don't know their calculations then how can you be sure that it does not add up?

1 month ago
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I never said that I'm sure, I simply stated my opinion on the matter and my opinion is that for me, it doesn't add up, because even if you'd add the tax, it still wouldn't sum up to the amount they're asking for. :)

1 month ago
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Yeah, I was in a shitty mood yesterday, sorry for being noisy and making a ruckus.
While they could use another type of tax or something, it really does not align with other bundles' pricing policy.

1 month ago
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All good. :) I mean, they're all in it for profit one way or another so they try to make the most of it where they can, I guess. Hardly any business is really transparent when it comes to things that involve money unless they really have to.

1 month ago
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I was wondering how long before someone mentioned VAT. That was my first thought as well, that HB may be required to report taxes in EU and now have to collect them. Like you, though, I'm just tossing about one possibility.

Still not sure why they wouldn't just wait until the next bundle to start, given the inevitable backlash, but whatever. I have no dog in this fight.

1 month ago
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Yeah I know, but if he wanted the 1€ tier and paid 0.84€ for it makes sense he didn't get it, or either I'm missing something and he paid in dollars and didn't cover the full euro?

1 month ago
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he means that the bundles which were initially set for selling at 0.84€ Tier 1 are now automatically set to 1€ so when the tries to redeem the keys it asks for the rest of the money.

that's robbery

1 month ago
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When the bundle came out, the price was 0.84€. So he paid 0.84€.
But now HB is asking him to pay the rest.
This is what I understood

1 month ago
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same here

1 month ago
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This is exactly what is happening. The same happened to me. I just checked and I have sent them a message via support.

1 month ago
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Please tell what they reply.

1 month ago
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It's a bug that they are trying to fix at the moment, so I was right in thinking that this was not intentional.

They have restored access to DRM-free content for me. The Steam keys are still unavailable, but at least I have my library items back. I figure they'll fix it for everyone soon.

1 month ago
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tucsouffle la différence est que nous on bouffe la tva hein puis chouiner pour 15 cts...

..

1 month ago
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Je ne chouine pas pour 0.15€, j'annonce un fait. 1€ != 1$
Et ce n'est pas 15cts, si tu achéte pour 100€ la perte n'est plus la même.
Coté TVA, tu as déjà vu sur une facture humble le terme tva???

Mais sur ce topci ce n'est même pas la question, prix annoncé 0.84€, il achéte puis on lui dit finalement c'est pas assez et la HB lui demande de ajouté.. le principe est honteux, y'a rien à d'autre dire.

1 month ago
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c'est pas parceque c'est pas marqué que la tva est pas la hein c'est la même sur tous les sites

1 month ago
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Its like the 99 dollars for annual become 91.49 euro instead of 83 euro. Its totally unfair for users from Europe.

1 month ago
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Exactly. When I saw it I said wtf conversion is this? Can't even figure how they calculated this number.

1 month ago
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I was gonna buy the annual for 83 euro that is 99 dollars but not for 91.49 euro. Its not the difference that is 8 euro but why treat Europe users like that?

1 month ago
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They put the correct price. 6.91 euro per month or 83 euro for 1 year. I am thinking to buy it still dont know.

1 month ago
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I'm gonna buy it then

1 month ago
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Do you think its 100% worth it? I want to buy it buy 83 euro are a lot. From the other side there will be 12 months with games we want. I dont know.

1 month ago
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For a monthly it is very good price. Also I suppose you could pause for a month if you don't like?

1 month ago
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Yes of course you can pause the months you don't like the games. 83 euro for 12 months is a good price.
I am between to take the offer or spend these 83 euro to games like red dead redemption 2 death stranding control ultimate edition. It's a touch choice.

1 month ago
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Yep screw that.

1 month ago
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It's like there is VAT involved.

$99 + 20% = 99.72€

Oh wait it's actually cheaper than it should be.

1 month ago
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That’s kind of worrying (unless it’s a price glitch). I’m surprised that more people aren’t talking about this.

1 month ago
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Wow. Unless its a price glitch (which I doubt) HB is doing everything they can to lose customers. Inconsistent launch of bundles, no regional pricing, no good weekly bundles and the list keep on going. And they want people to pre-purchase annual plan!? While they try charging EU almost 10€ more? Give me a break! Id rather use VPNs and/or other means to get my keys

1 month ago
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You miss nothing. They always have 1-2 good games per bundle and the rest are fillers.

1 month ago
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Europeans are bit more rich than americans, what's the problem here?

1 month ago
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Really? I don't think so. Not the eastern ones at least. And my main complaint is not about them increasing price (even if it's unfortunate), but applying it for already purchased ones.

1 month ago
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You're really trying to earn that screen name, aren't you? :P

1 month ago
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Ah now I see why you need all of that charity...

1 month ago
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It's the opposite.

1 month ago
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Yep I swim in money. I don't need to work, I just pick money from the trees.

1 month ago
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Did I say you get money out of nowhere? Obviously I mean average EU salary is big higher than in America

1 month ago
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You are funny.
I haven't found average salary in Europe as a whole, so I took my country as an example.
The monthly wage in Czech Republic was 32,466 CZK/month ≐ 1477USD/month in 2019 - something around 17700USD/year
source: https://brnodaily.com/2019/06/05/news/business/average-wage-in-cr-reaches-czk-32466-in-q1-of-2019/
Meanwhile, in USA... 40000USD/year...
source: https://www.epi.org/publication/swa-wages-2019/

edit: Accidentally wrote "month" instead of "year" :D

1 month ago*
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Meanwhile, in USA... 40000USD/month...

It would be insane to have that monthly, it is annual :)

1 month ago
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Oh, yeah, my bad.
Thanks for pointing it out!

1 month ago
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Meanwhile, in USA... 40000USD/month...

No, that's yearly.
Source: I've lived in the USA my entire life.

1 month ago
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still way more than i get - i get around 13k in the uk a year

1 month ago
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I'm a medical doctor in Europe. The wage is regulated by law and is the same in the whole country for MDs, it's 550 euros a month. More than half of my income goes to rent, bills, food etc. I don't think every part of Europe should be considered rich.
There are developed and developing countries.

1 month ago
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At the same time, average wage for a specialist doctor in Sweden is upwards of 7000€/mo. Cost of living is maximum 2000€ if you live in a big city. Clearly shows that there are big differences in European wages.

1 month ago
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well done for being the thickest on the site today

1 month ago
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Where do you come up with that? The cost of living in America is significantly lower than it is here. (That is according to my neighbour who now lives in America). People who get minimum wage here can barely survive on it, so it doesn't work out any better to be European.

1 month ago
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So the cost of life can be more expensive, but bundles can't? :- )

1 month ago
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I didn't say that. You just claimed that Europeans are richer than Americans and it isn't true. It's not about the bundles, it's about untrue statements. 16 cent more isn't going to break the bank for most people.

Also, some Euro countries, especially to the east, are much poorer than America. It's not a one-size-fits-all. ;)

1 month ago*
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I don't have anything bought lately so I can't check but maybe you could just write HB support and ask? Such a move would definitely not be legal here in Germany, so I think it's just an error (for the already bought ones).

1 month ago
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Humble is currencist, I hope for a -1 IDR- besides the 1 USD, EUR, Pound.

1 month ago
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I bought Sweet Farm bundle T1 for €0.84 on the 22nd, but when I attempted to open bundle page today it says: "Oops! This bundle requires a purchase price of at least €1 to receive content."

If this is true, obviously some sort of bug or glitch.

1 month ago*
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can confirm it for the Sweet Farm bundle. I redeemed one key from T1 after purchase and now I'm locked out of redeeming the second key.

1 month ago
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how quickly the thread turned into "i'm poorer than you" and "i'm an expert in this matter because i have a friend that lives there". 🤦‍♀️

1 month ago
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Deleted

This comment was deleted 1 month ago.

1 month ago
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Probably to do with taxes
and maybe related to Covid costs that have hammered many companies or the UK leaving the Eu fully soon
though not 100% sure on those last two..

1 month ago
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They dont want customers XD.

1 month ago
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Actually, some ignorant, passive aggressive trolls here are better off not given an direct response. =)

1 month ago*
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dick move from them.

1 month ago
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