Maybe you can try adding fund to paypal and buy steam wallet credit using paypal
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They accuse my card being FRAUD....idk if u read the whole topic
Now im scared to use my card in the future to purchase games in steam (after my ban expires ofc)
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Never give out your CVC codes with the credit card names and numbers, you basically just gave the person who reviews your ticket the chance to steal both credit cards.
You should've explained yourself more so over the first ticket and that wouldn't have happened.
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You would be best served buying wallet codes in store for some places. EX, bestbuy had/has a 15% off a 100 dollar steam code, Frys often has 10 dollars off 50, or 4 dollars of 20 codes in store.
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Steam Support is acting weirdly lately. I've contacted them for a refund and they responded with some random information about credit card errors :S
Maybe they're too busy with organising the Summer Sale?
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The support has been shit for the longest time. Usually they answer something totally unrelated multiple times before you get an actual answer.
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Don't you just love the automatic responses from a bot that was supposed to understand your concern and compose a meaningful response? Oh well I guess they failed, again.
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Steam support? What's that? A new game?
sigh they always promise to have better support but I don't think they invest enough :/
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Retry, and sometimes you can get freebies if you complain about getting irrelevant information.
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lately you say? one of my tickets http://i.imgur.com/A5Be82G.png :p
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Yeah sadly
Got hacked your account because somebody connected by hacking you router(this one had technical issues and i was waiting for shipping of another one) and lost items worth like 50 euro(in this time)?
We don't response for losses done by trading at your IP.
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Oh you mean that giveaway of Witcher 3 for only one person on his friend list ? Who knows ;D. But I did report the winner, since he won a giveaway, marked it as received and doesn't have it on his account.
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From my understanding, it doesn't matter because no cv is gotten?
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it does still matter. fake GA is suspendable. Not activating is suspendable. And if it's alt account it's permabannable.
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Ah, okay. But is there any logical reason for it or is it just "we do this to all of these because we don't wanna think about it on a case by case basis" type of thing? Seems like some sort of test, playing with the site? No consequences to CV or anybody else.
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logical reasn is he did try to cheat the system - only thing different from let's say regifter is that he failed to do so and in the end gained nothing while regifter gains something. Still such things should be pointed. He failed at cheating, gets away with it, next time he will try to cheat in a smarter way, but it clearly indicates his intention to try to cheat the system.
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Good point. Just thinking about whether a permanent suspension is logical.
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if the winner is his alt account it's the only logical solution. multiaccounts always meant permaban.
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Ah, true. I guess the reason I didn't get it at first was because I never paid any attention to my cv so I didn't realize he tried to get it but failed.
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Test what? just read and ask, no need for "tests".. He still has 1 "received" gift which he did not earn, so, miss use of giveaway feedback. Banhammer please.
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Even if it's not an alt account, it's misuse of giveaway feedback, so still a permaban
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well, ti tell the truth the winner is the one who gave wrong feedback, not GA creator. and in case of marking as received and not activating it's usually caso of 5d susp for not activating, missuse of feedback afaik is used when you get a game, yet mark as not received - just to screw with GA creator or trying to blackmail him into giving you another copy.
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I never understood the whole blackmailing thing. Screenshot = done :D
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Misuse of GA feedback fits what you described, but it also for private groups that make fake GAs and marked them received to boost their CV.
Even if in that case it's a failed attempt, I think the punishment will still be the same because check this comment
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ohh, sweet - that i didn't know :> Only een 2-3 ppl sofar permabanned for missuse while falsely marking GAs not received.
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+1
If someone robs a bank with a handgun, they don't get off lighter if they took no money and fired no shots. Rules have still been broken, there are very few affected by it currently, but it's still breaking a rule. Just because there was no CV gained it doesn't justify it.
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Bad example because they do get off lighter. They have then broken less rules, thus the punishment is smaller.
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No they don't, not here at least.
Using a firearm - loaded or unloaded - and robbing a bank, but getting no money are still going to get you charged for the same things as a person who robs a bank with a loaded gun, does not kill anyone and takes $10,000,000.
You are still using a firearm in the act of committing a federal felony.
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Hmm okay. Just thought that shooting stuff (destroying property) and the actual stealing of the money would add something to it.
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Your intent was to go in, intimidate everyone and take the money. Just because you failed at it, does not mean that you are any less guilty.
You still walked into that building with the intent to steal and harm people if you needed to.
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Well, tbh, the intent of the person can't really be known. Maybe they just wanted to walk in with the gun and do nothing else.
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And they just slipped and fell and accidentally drew their firearm, pointed it at someone then demanded money?
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Ah, your original example entailed this? In that case sure.
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if you enter the bank with a gun - your intentions are clear. if you had other intentions and got misunderstood you must be and idiot not to think how will you be understood ;p
I'll give you another example - you get caught at the airport with a bomb hidden in your bag. Should it be ok and you should be free to go, or receive much smaller sentence just because you didn't manage to drop the bomb and detonate it? Or will you be fine just claiming that you were just casually walking through terminal full of ppl with a bomb in your bag, but it's not related at all, as you never intended to detonate it?
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Well I wasn't glorifying the robber, so yes, I was considering him an idiot :D
Nah, you're right. Unless you got a signed document from the president saying you're going to study it.
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Well, I don't know how bank robberies go where you are from, but here if someone just hands you a piece of paper that says "give me money" and they don't show a weapon, the guard or teller will have the silent alarm tripped faster then anything else.
I guess you are taking my statement of "If someone robs a bank with a handgun, they don't get off lighter if they took no money and fired no shots." as saying they are robbing a bank with a handgun in their possession, not robbing a bank with a handgun as the means to get people to do what you want.
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I think I took the "if they took no money" part as a voluntary thing. Like "I don't want your money, I just have a gun!" :D
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There was an user who made a fake whitelist GA for a $800 software pack, there were only 2 entries and he created a thread to complain about no getting CV from it. Got permabanned and the winner as well.
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Good job detective, I've contributed with my report.
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He is suspended from steam for sending ticket and now will be suspended from sg.Oh the irony.
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About your issue, it will be the best to kindly respond to the ticket, asking about what happened with your credit card, telling them that you did not do anything fraudulent and requesting more information about the situation. Give them time, have patience and things should be fine.
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Steam Support is seriously undermanned for the size of operation they're running... And sadly they're quick to accuse without explanation as well. Better to avoid them if you can help it, But in your situation you had little choice.
I'd try writing them some strong worded reply, that they should not accuse of fraud lightly as well.
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I cannot find words to describe the stupidity of steam support, but that's not the first time...
Moral of the story: use Paypal, don't contact steam support lol
I'm really sorry for you and hope the issue gets resolved!!
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i think that the "fraud" is trying the same two cards on multiple accounts...at least that's how i understand what that support guy answered
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it's a common flag riser. if multiple failed attempt to use CC happen over the platform on different accounts it may indicate the data is stolen but incomplete (for example using wrong CVV or date trying to figure it out) and it often ends up rising security flag and blocking the card info.
But in such a case support should not jump to conclusion and give 3 months ban straight away, because the issue may also be caused by error in their system.
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Oh ok. Yeah the support overreacted there. It's like they don't want to think about each case as separate but just automatically punish.
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Read again, they didn't ask for it, he did it himself. Also, pretty much all of the information is usually required for returning stolen accounts, as the last four digits of the credit card serve purely for verification purpose and nothing can be stolen using that.
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That was my thought too...I wouldn't give them a card number. Did they ask for this information, or did you just offer it?
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Why not? they have to ask for this info to verify. Something sketchy would be "Please provide the 16 digits of your credit card, please provide the security numbers in the back please.
This is EXACTLY what they should ask for to verify.
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I contacted them for the same issue a month or so ago. They told me to try adding funds in Big Picture Mode instead. It worked :-/
I have no idea what is happening, or why, or how it can be that some people who work in Steam support are idiots, like in your case. Seems like gambling; if you get someone who knows how to do the job, you're in luck. This time, you got the idiot.
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Most of the replies from Steam Support are copy/paste. Sometimes I wonder if they even read the whole ticket and how many people are actually working for Steam as Support. XD
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Sadly, the support is manned by regular valve employees, like designers, programmers and other stuff on rotation. Only several people actually work as support officers.
They take pride in their flat workplace organization and everyone doing everything... which was OK back when steam had 50.000 users and support was somehow manageable in the house as something to do in spare time, but now that's around 80 millions users and they look unprofessional at least for not hiring dedicated stuff.
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They aren't "abusing their power", it more sounds like there was an issue with whatever steam uses to handle credit/debit cards and their support sucks. I am sure all Valve sees is repeated attempts with an invalid card.
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They've had years to improve Steam, yet it's still a pile of shite.
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tough luck... and now at top of that you will be also suspended on SG :( you really gotta have a shitty day.
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Alt account = permanent suspension for both accounts, right ?
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yup, but atm we cannot be sure if it's an alt account (permaban) or he just asked some friend to register in failed attempt to cheat the system - in second case it will prolly be only fake GA suspension for one and not activating for other.
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But it is miss use of giveaway feedback, that is a perma ban still... right? :(
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rather not activating. missuse of feedback afaik means you get the game yet you mark as not received - either to fck with GA creator or to try to blackmail him into giving you another copy.
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thanks cpt ovious, what do you think we were taking about? ;p we just think if it is an alt account or just friend he pulled into his shenenigan
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Check alt account / friend's main group. He made a group for his alt accounts.
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all using same avatar, all slowly adding new games - prolly he realized he needs 5 entries to get CV, so he made 4 additional alts :D:
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how ironic - his main account information quote: "Cheats - Gifted Skills.exe" :D:
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So what you are telling me is that he is... TheEpicCat?!? DUN DUN DUUUNNN
What a n00b, less then 5 entries don't even count on his CV
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and I wrote them my card name and number, my mother's card name and number (last 4 digits as they require) and billing addresses
Why would you do that? Its OK to keep CC data stored on secured servers (which is not true in many cases), but posting that openly to some random people who works in support??
You may wan't to keep close look on your account, and probably contact your bank to issue you new cards.
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It's usually the time when they close the thread as if nothing
( ͡° ͜ʖ ͡°)
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Ditch steam, do something else with your money, Volvo clearly doesn't value you as a customer and you should respond in kind.
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Hello this is a weird story and I will try to keep it as short and as simple
As you all know Steam Summer Sale is close, and the past 10 days I have tried to add funds to my account using MY OWN VISA, but for some reason I wasn't able to add funds and was getting this message: "An unexpected error has occurred. Your purchase has not been completed.
Please contact Steam Support." I tried this more than 10 times but it simply didn't work, so I tried adding funds to my brother's account but still the same error appeared. I went to the bank and asked them if something is wrong with my Bank account but it seemed that everything was working properly, then I tried using my mom's debit card but once again, the same error occured. I googled this issue but I couldn't find any useful information so in the end I contacted steam support asking them what is the problem.....and after 1 week I get this response from them: Hello,
A staff member has replied to your question:
Hello Harbin,
Thank you for contacting Steam Support.
We apologize for the delay.
Credit card fraud is a very serious issue, and is prosecutable by law. Normally, this activity would result in permanent restrictions on your account.
However, as none of the attempted purchases were successful, we will make a one-time exception to our policy and modify your account lock to expire in 93 days.
You will not receive another warning regarding this behavior. Any further activity of this type, on any account, will cause all of your Steam accounts to be permanently locked. Valve reserves the right to refer the matter to the appropriate authorities.
Please confirm that you understand our policies regarding this issue and the consequences of any further activity of this type.
Yeah I got suspended/restricted.....for contacting steam support to solve the issue
I got banned/restricted for 93 days....I seriously have no comment on what is happening but what I know for certain is that
Today I submitted another ticket telling them that it's not fair to be punished for nothing, and I wrote them my card name and number, my mother's card name and number (last 4 digits as they require) and billing addresses, even asked them if they want pictures of the cards and our ID cards
They are abusing the power over us and we can't even ask for our rights and defend ourselves
Not fair
Any information would be useful, please if you are able to help post here
Has anyone else suffered from the same issue?
Thanks for your response and time
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