Yesterday I bought the bundle like always (same, valid credit card, have money on bank account) and I then I got this message:

Tittle: More information is needed for your Humble Capcom MEGA Bundle order

"Thank you for purchasing Humble Capcom MEGA Bundle!

Your order is almost complete, but we need to verify your phone number to continue your purchase.

We apologize for the inconvenience; we've added this additional step to protect your payment account. We will run a pre-approval for the purchase, but we will not finalize the payment until your order is available for download.

Having second thoughts? You're free to cancel your order instead.

You can verify your number or cancel your order at this URL:"

I sent them my phone number, got the code, sent it to them and got this message:

Tittle: Your Humble Capcom MEGA Bundle order is being reviewed

"Thank you for purchasing Humble Capcom MEGA Bundle!

Your order is almost complete, but we're having trouble verifying some payment details. Our support team has been notified, and they will complete the order as soon as it is resolved.

We will not charge your bank or credit card until we figure things out.

Having second thoughts? You're free to cancel your order while we're reviewing it.

To see the status of your order, you can find it at this URL:"

Today I got this message:

Tittle: Your Humble Capcom MEGA Bundle order has been canceled

"We're sorry, but your Humble Capcom MEGA Bundle order has been canceled.

Unfortunately, we were unable to verify your payment details.

We have not and will not charge your bank or credit card.

If you have any problems or questions, please visit our support page: https://support.humblebundle.com/hc/requests/new.

Humble Bundle"

What the hell! I have valid credit card, have money on my bank account, I was using this card for years with no problems. If I couldn't pay with credit card I tried to pay with PayPal and the same thing:

Tittle:Your Humble Bundle order has been canceled

"We are sorry that we are unable to accept this payment method at this time, so we have canceled your Humble Capcom MEGA Bundle order and will not charge you.

If you have any problems or questions, please visit our support page: https://support.humblebundle.com/hc/requests/new?about=about_payment_fail_cancelled.

Humble Bundle "

I don't know what is happening, it is coronavirus? Humble Bundle is down, there are no emploees in there who can accept customer's orders? If yes why they didn't give me the message like this: Coronavirus, you can't order anything, we can't deliver your order. Sorry.

4 years ago

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Happens when buying multiple copies of same bundle with same payment method doesn't matter if you use different accounts.
Did you bought multiple copies? or do you have another account with same payment method?

4 years ago*
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^ This is most likely. I had this issue last week when attempting to buy a bundle twice.

4 years ago
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Yes, but I did such things many months, probably couple years ago. So, why they banned me now not 2 or 3 years ago?

4 years ago
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Maybe you simply got lucky and remained undetected until now? Perhaps the support (working from home) has nothing else to do during quarantine and thus can check more things than they did before when they were super busy.

4 years ago
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HB now thinks you are a reseller, because you created too many gift links, or exploited recruit a friend system by creating a new account and get the bonus money by subbing with same payment methods you used on your account.

They fooled us with their gift link system, so if you gave away that one instead of the key they ban you from the site.

You won't be able to buy anything from HB in the future unless you change your IP. Then create a new account and never log back with your old account from that IP, additionally, you will use a new payment method, like bank card of a relative, or Paypal which wasn't used on your old account yet.

4 years ago
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So everybody on this site and steamtrades should be treat like reseller because everybody giveaway keys, send gift links... almost every trade is made by gift links. Yes. I used my ref link to other accounts that I made specially for some Humble Monthly but it was 8 months ago. So why I got ban now but not then?

4 years ago
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same happened to me long ago, ended without being able to buy there anymore

4 years ago
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their system caught you just now, that's why. For REF exploiting you should had your ban, so it is fair. The main problem many others get such bans just by giving away gift links for free, not by reselling them.

They keep doing this in a large number so I am curious, will they have enough customers in a year or Humblebundle will go bankruptcy?:-) I personally stopped to buy anything from them a long time ago as HumbleBundle donating money to some fake charity organization which supporting raping, terrorism and criminal behavior.

4 years ago
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I agree with Brightboy and Csontzuzo, but I'll add one more thing: I noticed recently they check referrals from which site are gift links (maybe we shall start to anonymize links? https://anonymz.com/?<HB Giftlink>) are clicked (and it's steamgifts/steamtrade/barter/etc) and they put a limit to your payment method (in this case CC). I can recommend you using your mobile network (or VPN) and new payment method never used before (you can try with Revolut or Curve, but they have a small ratio of success)

4 years ago
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I do not use gift links at all because of this reason and only provide steam keys for giveaways as more and more people are being excluded like yourself now especially if you are buying multiple bundles. Have you tried using an alternative credit card if you have one? I suppose another option is to create a new account but this is all extra work. You have probably reached a threshold/met criteria where they now consider you a trader and thus put a block on your account. I don't think they can track where keys go but they can track gift links and how they are being used. I hope humble support can help you and its all a misunderstanding or glitch in the system. Best of luck with this mate!

4 years ago
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Closed 4 years ago by Mikoy7.