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question reroll

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agnec4

one winner of my distribution asked me to re-select the winner refused, I made a ticket for this, what to do next?
https://www.steamgifts.com/support/ticket/hj2DY/save-the-lamb

6 years ago

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7 Comments
KlappPc

What?

We can not open your support tickets...

The winner asked you but then refused?

If the winner writes in PUBLIC (comment under the GA) that he rejects the gift, request a reroll and wait for support.

Edit: And thats neither a bug nor a suggestion...

6 years ago
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t0b3berlin

Once you opened up the ticket, you simply have to wait until support is done touching themselves. They will then go ahead and resolve the issue. This can take a really long time, so don't expect a solution until next week.

6 years ago
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marsHm311oW

Ask him why he wants to reroll. Its a game so he must activate it on his account.

6 years ago
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6 years ago
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marsHm311oW

But if he already saw the key it would be a bit suspicious to ask for a reroll.

6 years ago
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6 years ago
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6 years ago
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