What?
We can not open your support tickets...
The winner asked you but then refused?
If the winner writes in PUBLIC (comment under the GA) that he rejects the gift, request a reroll and wait for support.
Edit: And thats neither a bug nor a suggestion...
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Once you opened up the ticket, you simply have to wait until support is done touching themselves. They will then go ahead and resolve the issue. This can take a really long time, so don't expect a solution until next week.
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Ask him why he wants to reroll. Its a game so he must activate it on his account.
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But if he already saw the key it would be a bit suspicious to ask for a reroll.
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one winner of my distribution asked me to re-select the winner refused, I made a ticket for this, what to do next?
https://www.steamgifts.com/support/ticket/hj2DY/save-the-lamb
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