They don't accuse you of stealing cards, it's just a copypaste paragraph they give to people regarding gifting, trading and reselling.
For you personally, only the first main sentence is important. No one else accessed your account to redeem those giftlinks/keys.
They also don't support Steamgifts for the same reason, but they're usually pretty accommodating if you don't overshare your intentions.
https://www.steamgifts.com/discussion/0OVYq/humble-bundles-politics-about-givingaway-and-attitude-to-this-important-problem-with-support
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I've read that article on Polygon and, from a direct response from HB to them: "In the case that the purchaser intends to give their content to a friend, we ask that they use our official gifting features.".
Maybe that's why some people had problems with them, maybe not, who knows. I always use gift links so that I can check if the winner actually redeemed it, but some people may just use the key and then HB "detects" something wrong, because keys can end on the gray market, gift links should not (I guess).
I've been giving away my keys like this all these years and I never had a problem with any bundle site, but I admittedly am not a big giver, so maybe it also depends on the amount of keys for a certain amount of time.
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Its been known for awhile around here that humble bundle takes a strong stance against reselling, trading, and raffling (including making giveaways here) with their keys. They do so by refusing to further support users that are known or have said to have done so. Its a pretty debatable stance and fairly disliked around here but AFAIK theres nothing we can do against it.
If you mentionned trading or making giveaways with their keys in your post its likely they wont help you anymore. It sucks but no one can help you with this.
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Riedy cleared up my misunderstanding,
STILL SUCKS CUZ THESE GIFT LINKS ARE USELESS.
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There actually is one thing we can do against it and I already have. Stop buying from them and supporting this bad practice.
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bump
@Joys Tell them you're going to charge back your money if they not fix it.
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I gave the only actually redeemed key to my friend who really wanted it, so I'm not going to do that, unfortunately.
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Okay, it is up to you but might they will take a look into it again or forward to another Supporter by just saying it.
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Sadly they will ban your account (or all future accounts) if you charge your money back through Paypal or other methods
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No, thats just economics. Same way Google doesn't support sites that have google ads, they just want the monies.
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No, that's not the same, the money-flow is in the opposite direction. They give money to SG via referral links, just refuse to help the people who use the site.
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Please express your warnings and opinions on review websites, not just in internet:
https://www.trustpilot.com/review/www.humblebundle.com
https://reviewopedia.com/humble-bundle-reviews
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What exactly do you mean by "Glitched Gift Links"?
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Several untouched, untraded gift links from two specific purchases (jumbo 11 and kerbal monthly) are suddenly "redeemed". All of the other many unredeemeed gift links from many other purchases are fine.
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How do you know? Did you get some sort of notification? Were these gift links from giveaways and the winner said they couldn't redeem the game?
I'm looking at my Jumbo 11 bundle screen, and the gift links are just sitting there. If I had the same problem as you, how could I tell?
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You can just paste the link in your browser. Instead of the prompt asking you to enter your email address, you will get a message telling you it's already redeemed instead.
It's actually pretty common for HB links to get hijacked. That's why I stopped generating them in advace a couple years ago. Now I only generate a link right before sending it out.
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Do you mean generating steam keys? It's pretty common when HB is "ran our of keys" and you got nothing after several weeks/month after purchasing them
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No, I mean gift links getting stolen and activated. I used to generate gift links in advance and store them in a file on my computer. After a bunch of them suddenly turned out to be redeemed even though I had not touched them, I came across a good number of people who had the same issue. AFAIK, to this day any generated link will eventually get stolen if not redeemed quickly enough.
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Well, maybe stealing steam keys a bit harder, but I don't see signifant difference between links and keys in fact, They're stiil random numbers :-)
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Random characters sure but steam locks you out after failing activating a key a few times and you have no way of checking if the key is valid without trying to activate it. Humble links on the other hand you don't have to be logged in or anything to see if it's valid so even if they do have bruteforce protection someone could come up with a way to get around that or as Zomby2D stated someone has figured out the algorithm behind the generation.
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Oh I guess that's what people mean when they say using gift links is less secure than using the key itself for GAs... Do they put no protection against bruteforcing the URLs? :s
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I'm not 100% sure how it's done. I've been thinking bruteforcing as well but the format of the link should make that somewhat hard to land on a valid combination without a good number of tries. And you would expect that after a number of tries from one location they would initiate some king of lock-out.
So either Humble has zero security regarding those links, or someone has figured out the algorithm they use to generate them and can easily steal them without too many tries..
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I would say it's more likely that their staff is stealing them and selling on the gray market. They can do the perfect crime since they police themselves with no chance of appeal.
Ah, sweet smell of necro before coffee :)
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When you access them, you have the option to claim them if unredeemed. It won't be claimed if you don't click it.It says it's been redeemed. It wasn't an account security issue as I still have lots of valid gift links and unrevealed keys on my account.
Funnily enough, pre-IGN gift links remain valid.
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Okay, so the only way you can tell is by going through and clicking each one. If you don't do that, you won't know whether they show as "redeemed" or not.
I would never know about this glitch because it would never occur to me to click on my gift links to check. Maybe I should start doing that!
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lol man. How can you say that they are went downhill since IGN and then right afterwards make a comment that starts "I had the exactly same problem with you few years back." :D
It's really easy to blame everything on IGN, but decide if they fucked up, or HB is having problems for years, because the two things are kinda exclusive to eachother
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If you have read the full story, few years back I had the same problem (where all my keys become gift link). And HIB support helped reset all my keys and resolved my issue gracefullly. Their support was great back then.
After IGN took over, they started to refuse support by quoting the above reason pasted by OP.
I am sorry if my comments confused you. My comment was blaming IGN for their poor support. Not their link issue.
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I had the exactly same problem with you few years back.
Apparently, one of my password was compromised from a very old site that I used to login with. Since I use the same password for many sites, all my unredeemed games were stolen (as a gift link).
They reset back all my stolen games for me last time, which I am super glad and they gained my 100% trust and support since then (that was before they were bought by IGN). The same incident happened to all my Indie Gala and Indie Royale bundles. Indie Royale refused to recover for me, caused me to boycott them. Glad they went out of business soon after.
Check was your password compromised here: https://haveibeenpwned.com/
I am super paranoid after that incident. I use a password manager now, and will enable 2FA for every site that provides it. Humble Bundle uses the Authy app for 2FA.
Ever since they are bought over by IGN, feels like they no longer consumer friendly anymore. I guess I should start boycotting them too.
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this site looks like 1Password promotion xD I use Roboform for my passwords
Few months ago someone made a site with a base with 1.4 billion dumped passwords - i found my 10-years old mail-passwords there 😲
So yeah, its better to use passwords soft and don't use same password on different sites
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Nooo - another site will be died when you do this :)
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I had no problem with any of the other unredeemed gift link on my account. It wasn't compromised.
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my password got tossed out there with mtgox leak, but, no biggie.
it was gj8jnf0%$#2dp@011-nzjhqll , and unique, just like all the rest.
now if someone out there is trying to brute force it, you can save your time
ed: oh, wow, I've been pwned on 16 sites. let's see: adobe, bitcointalk, btc-e, disqus, dlh.net, experian, forbes, kimsufi, lost.fm, leet, malwarebytes, myspace, nexus mods, ovh, River City Media, torrent invites.
tbh, i dislike this more that someone can scan my email address and see this torrent invites there. that makes me sad.
but interestingly, this site does not mention mtgox. weird. i still have their DB saved on my hdd somewhere
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I use 3 mailadresses. I have one for good friends/family/steam/partly ,very trusted, shops, one for other shops and maybe spam producing/data leaking stuff and a last one for the shops and stuff i expect spam/data leaking.
Oh and i forgot the Spam Blocker Emailadress that only work in one direction normal and when i get answers the emailadress forward the stuff to a other one and stop that after 10 forwards + delete the emailadress after X days (1 month maximum in free mode).
The last one is great for stuff that don't need a verifying of your Emailadress :).
The 2. and 3. Emailadress are changed after 2-3 years or when the spam raise up.
All 3 are clean ;) exactly what i expected
Thanks for the nice site
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This is why you don't let companies become too big. Then they start doing shit like this and getting away with it because it's hard to avoid them.
A bit like this:
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Its a shame , when even humble suffer from that :/
It was the 1 place i used to be secure on buying games ... with the whole decide how much you give everyone sliders ...
Stellar support .
And then it all went to shit , with the whole ( you didnt activate that game you already owned on your acc huh , you are a key resseler ,... fuck you no support for you )
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Well i lost couple hundred worth of keys and gift links ... cause someone obviously got access to my acc somehow
Its kinda weird since i was using the same acc and passowrd for a lot of places , yet only humble suffered.
The response i got was that hur dur we dont support key resellers , hur dur we wont resond to any more of your support questions and or issues .
So yeah ... sadly humble is trash now ... unless you planing on activating the keys straight away , you should always consider that if something happened to them for whatever reason ... you are fuckd .
Thats why i dont buy anything there anymore .
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Why there are "gift-link" exists if I can gift this game to anyone? "Only for personal use"
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And how do they know when somone is reselling their keys or gifting them? Do they have some kind of black magic? I am pretty sure no, they are just trying to scam more and more people as time pass like in this thread https://www.steamgifts.com/discussion/0OVYq/humble-bundles-politics-about-givingaway-and-attitude-to-this-important-problem-with-support.
They wont get away with actions like these for too long, someday the whole thing will backfire as its not legal no matter what anyone says about it.
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And how do they know when somone is reselling their keys or gifting them?
when people mention giveaways and trades, they simply don't care - like that. No need of black magic if the user tells them :D
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... or trading, yeah. Either is a violation of their ToS.
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they still have not solved these problems
https://www.reddit.com/r/GameDealsMeta/comments/3u8312/dont_forget_to_claim_your_humble_bundles_or_your/
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That's what happened to me. If it's a known issue, they should put up a warning...
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Ask: is this 'claim' button only available in bundles? because if I got gift that has one game only didn't saw that button anywhere (+the game also didn't appeared in my HB account).
But if I got a bundle(Daedalic bundle) there is a claim button and after I claimed it the games in the bundle appeared in my account.
yeah, I ask this for confirmation and if you have the same experience as well
p.s. I can't open reddit.
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You might have to claim the page itself depending on how you purchased it.
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"majority" purchased with 'stolen information' . what nonsense
i bet all those gits selling 1080 ti for $200 over MSRP on amazon 3 month ago got them from stolen informations also
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Don't create gift links unless you use them immediately. It's been known that people had issues like you with them. I always reveal the keys instead of generating gift links, if I plan to use them later or give away.
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Whatever it is that causes HB-links to become obtained by a 3rd party, what is to say the same thing doesn't apply to Steam keys? Both involve a 16 letter/number combination. Both are stored on Humble Bundle's servers.
edit: Just noticed this is 2 months old, but I am still curious as to why you think Steam keys are safer than HB-links.
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I don't know, I never create gift links and it never happened to me that those got redeemed out of nowhere. But any key I revealed on in and used or gifted months later, would still work obviously.
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They get the funds from the purchase. All parties agreed: dev, HB, you, etc upon that price and a portion even goes to charity. You're giving the product to people who are interested in such and missed out on sale, usually at a low low price as well because there are sites that document every sale price of games pretty much ever...and people buying keys online use those as a baseline to know if they're getting screwed over or not when buying/trading. I don't get the issue. They got all the money they asked for, by buying you support not only them but the devs and charities directly and make some strangers/friends/family happy down the road. As well as from trade posts I've found so many games that I never would have heard of, expanding the reach of the devs and their game that they painstakingly made. Not resetting it over you being a "reseller" is horse sh*t and an unfair practice in itself. You made an agreement with them at that cost, they failed to meet their end of the bargain and blamed you for it? Big companies are the absolute worst and support at all of them except maybe Amazon is an absolute joke with heartless, uncaring pre-written responses.
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My gift links which I never used or traded were "reedemed" all of a sudden. I ask for a key reset.
EDIT Reidy cleared up their message. BUT MY GLITCHED GIFT LINKS ARE STILL THEIR FAULT.
They answer what the attached image shows. He mentions this article here and stuff in a blog post.
I have a perfect trade record which shows no keys were canceled for fraud. I'm a costumer for 5+ years. I have the rights to use both of the paypal accounts ever used for purchases and I can show them proof. But they don't care. A whole monthly bundle down the drain (except for kerbal) because and only because they ASSUME I USE STOLEN CARDS.
They also make it clear I can still buy from them. How could I if my keys can just go poof. Big companies and customer support at their finest.
This is a heads up. If you're their customer, it could happen to you, too.
I've got a gib going: https://www.steamgifts.com/giveaway/xZ83R/easy-red Will edit with more soon.
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