NEED HELP AND INFORMATION

Hello everyone,

Recently a friend of mine gave me OVERWATCH gift-link that he bought from POLAND, which i think comes in the EU region. My humble account and my battle.net account are already connected, and i redeemed that link to my account.

Now recently, when i checked my battle.net profile, I'm able to download and play OVERWATCH, there's no problem at all there, but that game DOESN'T SHOW ON MY PROFILE.

My battletag is abrix#1307 in case anyone wants to check it out.

Moreoever i contacted the support and they're telling me that my account is of US region, though i created the account in INDIA, so according to battle.net INDIA comes in the US region not in the KR region for the OVERWATCH game.

So can anyone suggest what shall i do now??, Anyone from the ASIA/KR region having the same problem?? Please do help

Thank you

Regards,
Abrix

5 years ago

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Eu and US don't mix well, someone gave me his US account with a game from another humble bundle (can't remember what) but i couldn't see it either in the EU.

I think you are just out of luck.

5 years ago
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What I'm surprised is that though the battle support is telling me that my account is of US region, and the humble link is been purchased from EU region, how the heck I'm supposed to get a KR region. That's absolutely ridiculous

Please do check my profile, are you able to see OVERWATCH there??

5 years ago
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Give me a link to your profile and i will check.

But i don't think it would matter, i couldn't see the game either on my account but it worked fine for that friend in the USA so the game might very well be there but just not showing for you.

As to why the asia/kr region ask support or if they can change it.

5 years ago
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my battle tag id is abrix#1307. please check

5 years ago
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i don't know about different region,but i can tell you in the website of battle.net i DON'T see the game in my history or keys etc. so i have must to download Battle.net desktop app , then go GAMES , then i click Overwatch and then PLAY and it start to install .

5 years ago
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There's no issue in downloading and playing, the issue is though i own the game, it isn't showing in my PROFILE, i.e. the profile page. Check the screenshot and then you'll see.

5 years ago
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Yes at me same,but i don't care i get game for play not for show it at profile ^_^

5 years ago
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If you have no issue in downloading and playing, then enjoy the game and have fun!

If not being on your profile page is a serious problem for you for some reason, then you'll have to work with support to figure out why that is and how to solve it - maybe by starting a new account or changing something.

I don't know what your screenshot is supposed to be showing since I don't use profiles anywhere I go if I can avoid it - but I do notice it seems like there's a scroll bar on the list of games so I'd make sure it isn't just further down the list before I contact support again as well.

5 years ago
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I've contacted the support and they told me that INDIA is in the Americas region, whereas the key( in this case link) is of the Asia region, hence the conflict.

As of now there's no way of solving it, so I've created a support ticket with humble, let's see what they've to say.

5 years ago
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I've created a support ticket with humble, let's see what they've to say.

Don't want to be pessimistic, but I think that it will be something about how they do not support re-sellers xD

5 years ago
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ah, how is that count under "re-selling" ?

5 years ago
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It does not. But for lazy hb support - everything counts when they are lazy.

5 years ago
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That would be an issue to bug blizzard support with then. But if the game works, I wouldn't really have an issue with it not showing up on my profile page.

5 years ago
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Hey, my battle id is abrix#1307, check whether overwatch is showing or not??

5 years ago
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Honestly why care, it's such a non-issue...

5 years ago
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Why not?? If i own a game, and if i've paid the price for it, then i guess I'm entitled to every services they've to offer, and it's just and fair to show that game in the profile, the same way I'm seeing other games too, simple :)

5 years ago
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Have a similar problem with Destiny 2

5 years ago
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I don't know about DESTINY 2

5 years ago
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cant exactly help with battle.net

only saying I have a similar problem with EA Origin and NFS Hot Pursuit. I wanted to tie the ea key from my steam version to origin and it said activation successfull etc and I can connect fine to my EA profile in steam but it never showed up to this day in my ea libary, they never fixed it. I had three or four different longly chats with a super nice and helpfull support crew but they all said its already tied to my account and they cant find out why it doesnt show. their base answer they all fell back on was to reinstall the client and delete cache

5 years ago
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EA support is bullishit, but I'd the same problem with burnout Paradise and the way i solve it is i just copy paste the entire thing from steam to origin, and it's done 😂😂

5 years ago
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have you checked or tried different parameters for that :

View attached image.
5 years ago
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Yep i did, but it's still the same, could you please check and tell me whether you're able to see overwatch in my profile or not??

Id is abrix#1307

5 years ago
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you exist in game https://playoverwatch.com/fr-fr/career/pc/abrix-1307
maybe play with you privacy settings on/off

5 years ago
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oh.. just checked again your "profile pic"
i have checked mine, i don't either
but i don't care o_o first time i checked this part of this launcher (that might be buggy)

just check your account on battle.net website, only this place matters to list your owned licenses.

5 years ago
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well i already said that i've the game and i'm even able to play that, but why is that though i own the game, it's not showing in my profile, weird isn't it??

5 years ago
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see my profile, nothing there neither, don't worry

View attached image.
5 years ago
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If it helps, my account was created in the UK, and it was always set as an american account. I had to have the region changed so I could redeem my Destiny 2 humble game. Is it possible an account region-shift would help this?

5 years ago
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No big deal. My account is Americas and I bought EU retail key for SC1 a long time ago and got it registered at Battle.Net. It never showed up in my US account but I can play just fine.

5 years ago
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Bought Overwatch in the China region during Chinese new year two years ago with my EU account and it shows up just fine. Usually, I'd say the only thing that really matters is what account you activate it on, not where you get it from. I mean, you can just change the region and play on another one whenever you wish anyhow. Though, I have no idea how Blizzard's region restriction stuff works as I've never had to deal with it personally. Honestly, I don't think this is an issue because you can still play the game just fine, if that wasn't the case then it would be an actual issue. And yeah yeah, I know you paid and yadda yadda yadda but seriously, I don't think this is something to get worked up over as long as you're able to play the game.

5 years ago
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Closed 5 years ago by Abrix.