Well, since you alr4eady waited a week on one you can contact support for a reroll ticket.
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You have to provide proof that you have tried to contact them before support will reroll.
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Have you tried to comment in an old giveaway of the winner (in case they have created any) or write them an email?
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what do i do when someone won a giveaway hasnt been online on steam for 2 weeks and they wont let me repick a new winner?
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