first of all, contact the winner. find out what he says.
Comment has been collapsed.
contact the key provider (humble bundle) for a new key
they will send you a new key and provoke the old one (if you lucky)
then you can sort things out with the winner
Comment has been collapsed.
Sounds like he won the game for a friend, which is against the rules here. Do what the above posters said and then report him for not activating the win.
Comment has been collapsed.
then sushisu's suggestion could work, if you got the key from a bundle site that can revoke keys.
if not, send a request received feedback ticket with proof you sent the key and where you bought it (screenshots). not sure if this works but it's worth a try.
Comment has been collapsed.
if he marked as not received, it doesn't appear on rules checker for un-activated wins in sgtools (if it's what you mean).
Comment has been collapsed.
I sometimes see a winner with dozens of prior wins, and only one unactivated from a mass giveaway, 50+/100+ keys. If that's their only strike, I tend to let it slide, because I know those can go wrong in a number of ways. Am I wrong to do this? Should I always request a new winner in that case?
Comment has been collapsed.
Have you checked the user now? It was a GA that ended about 10 days prior to your GA that made question this.
Best you can do is try to contact the winner to find out what happened, can't assume it was them. As stated above contact HB letting them know the issue you had with the key.
Comment has been collapsed.
No - I make it a rule to trust everyone is doing the right thing.
Don't make that mistake. You'd be surprised how many shady individuals there are on SG.
If you're cool giving some people games they're just going to sell/trade, then by all means, disregard this message.
But also, keep in mind ... every person you report for rule-breaking on this site is one less headache for the next guy, and you're helping the entire community by reporting them.
Comment has been collapsed.
I make it a rule to trust everyone is doing the right thing.
There are thousands of rule-breakers here, you should always check your winners. For example, your winner has:
So probably he's trying to break the rules again. And judging from his profile info, he's not exactly a child.
Comment has been collapsed.
Having to much trust can backfire because besides good people on SG there are also some very bad and useless ones that will not play by the rules and/or don't care about the rules. I know this out of experience making several hundreds of public giveaways that were from level 0 up to and including level 3. I had winners with multiple non activated wins, winners that marked received and re-gifted, winners with multiple double wins, exotic ratio's, VAC and Game bans, even one with a trade ban.
Now I've transitioned my public giveaways to level 2 SGTools giveaways and it's much nicer to check my winners and to give my gifts to SG users who do follow the major official SG rules and who aren't cheaters and the like.
Comment has been collapsed.
Well, that was what i thought too. But in one case this also failed for me.
Similar circumstance, winner never said anything and simply marked as not received, never really got an response, but the gift link was used. So i created a ticket to delete GA. Support wanted to also contact the winner, but I haven't heard anything since.
Comment has been collapsed.
12 Comments - Last post 10 minutes ago by Warriot
33 Comments - Last post 33 minutes ago by Kabirbd
15,377 Comments - Last post 1 hour ago by Soufant
89 Comments - Last post 2 hours ago by Chris76de
85 Comments - Last post 2 hours ago by Atombomb2097
8,447 Comments - Last post 4 hours ago by VicViperV
3,112 Comments - Last post 7 hours ago by GangsterJochen
113 Comments - Last post 3 minutes ago by PAD100
15,116 Comments - Last post 6 minutes ago by Adzik
6,765 Comments - Last post 10 minutes ago by nickkharkiv
746 Comments - Last post 13 minutes ago by GameOverGiveAways
131 Comments - Last post 15 minutes ago by lordmonty3
200 Comments - Last post 33 minutes ago by Fluffster
64 Comments - Last post 34 minutes ago by MeIIy
So I created a giveaway (https://www.steamgifts.com/giveaway/cGnEN/one-piece-burning-blood), and sent the winner the code - The winner viewed the code - you can see by the little eye on page, then they marked it not received. I checked the activation and Steam says it has been activated on an account, but not the user's who won.
What should I do?
Comment has been collapsed.