ban for 2 weeks and the winners don't take the giveaways keys before in week

Καλησπέρα. Τους είπες να το αλλάξουν το feedback τους σε received, σωστά; Επειδή κάποιοι είναι καινούργιοι στο site και δεν ξέρουν από αυτά. Απλά πρέπει να περιμένεις να αλλάξουν το feedack τους. Το support team δεν πρόκειται να κάνει κάτι.

if you have now supplied all the keys via steamgifts console, then they will eventually mark as received (as they will see an update), and your giveaway limit will increase accordingly - suggest trying to contact them via steam, or leaving a message on their old giveaways, to let them know that the keys are now available for them to activate.
They may have won the game since then, and require you to re-roll, so be prepared for some issues (but you might be lucky)
hope that helps

Well, I write he should "ask for help". I tried this way and only 1 supporter help me. I did this cause my ticket had no answer for some months.