"but they have to follow the script because there's someone above them"
So damn true, people above is what makes things even s*** for them sometimes, they even have to lie to gain time.
Comment has been collapsed.
Comment has been collapsed.
i think working in customer support is a must experience in a life time
you will be amazed of how some humans exist!
Comment has been collapsed.
As a CS, your consideration is greatly appreciated. Unfortunately, the people who cause the biggest trouble are those who are simply assholes and don't care. ;_;
I think the worse part is not being allowed to help people. Fucking formalities, rules, policies, engagement guidelines, etc... it's bullshit. And then when we keep repeating the same thing over and over again, they tell us not to be "robotic"... and then you try to be more creative and they pull back on your leach and tell you not to do this or that.
...I fucking hate my job. :D
Comment has been collapsed.
Solved bump.
Press 0 to speak to a representative. 😏
Comment has been collapsed.
23 Comments - Last post 29 minutes ago by Tzaar
15,396 Comments - Last post 1 hour ago by Seibitsu
46,822 Comments - Last post 1 hour ago by JMM72
1,408 Comments - Last post 2 hours ago by Conti
38 Comments - Last post 4 hours ago by BattleChaing
5 Comments - Last post 5 hours ago by Gamy7
1,309 Comments - Last post 7 hours ago by VicViperV
15,138 Comments - Last post 14 minutes ago by Operations
120 Comments - Last post 19 minutes ago by Gunballjoens
10,382 Comments - Last post 28 minutes ago by Xiangming
3 Comments - Last post 34 minutes ago by wigglenose
8,959 Comments - Last post 47 minutes ago by CurryKingWurst
76 Comments - Last post 48 minutes ago by PossiblePsycho
28 Comments - Last post 52 minutes ago by Peiperissimus
Complaining to a friend how my inbox is already spammed with "black Friday" deals... can't delete them fast enough... and he's like, "what do you think how I feel, and don't forget cyber Monday". He works in customer support for one large international retail store. Phone division...
Anyway, just wanted to remind people that weird things can happen, you have every right to complain, but remember that people who work in support are just regular human beings stuck at work during holidays and trying to help, but they have to follow the script because there's someone above them, so be patient and polite even if you are really mad at the company itself.
Comment has been collapsed.