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[Steam Mobile Authenticator] A Blank Page?

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claudekenny234

UPDATE: So the app started working when I used my university's wifi instead of the one at home. Too bad I got a trade hold since I had to reinstate my phone as the mobile authenticator. Oh well. Thanks for the tips, everyone!

Apologies for the unrelated post to SG, but I can't find any help in the dead forums of the Steam mobile forums :(

Been using the Steam Android App since a month after its release. It worked fine until a day ago when I noticed that it couldn't load the confirmation page for trades. I waited for another and it seems like it still does the same. I noticed that it didn't load other pages as well such as my inventory or profile pictures of friends in chat (Seems like the only functioning parts are the chat and Steamguard option).

So I logged out and couldn't log in since the app shows a blank page.

So I did the following:
Reinstalled the app several times
Restarted and reset my router

Sadly none of these has worked so far. This is also the first time I've encountered this problem :/ Anyone know a possible fix for this?

Currently have:
A Samsung Galaxy Core Prime 5.1.1 latest (Updated)

What it looks like: http://postimg.org/image/xobzplxqd/

9 years ago*

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17 Comments
LittleFreak

just click the reload icon at the right corner and you should be fine.
otherwise you may close the app completly and re-open it..

9 years ago
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claudekenny234

Problem is the app shows a completely blank page when I open it. As I've stated in the post I've tried reinstalling, restarting, and disconnecting from my wifi connection and still doesn't do anything :/

9 years ago
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LittleFreak

can you post a screenshot?
it may help

9 years ago
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claudekenny234

Editing my post to include the image :)

9 years ago
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MeeMesmo

Custom ROM?

9 years ago
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LittleFreak

maybe just a custom system font. you can install your favourite font at android 2.3 or above

9 years ago
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claudekenny234

Haven't installed anything on my phone save for a econometrics app and Steam

9 years ago
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JbatesPoint0

well then I'd say, save any data/numbers, and reset the phone and see if that works

9 years ago
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LittleFreak

has the steam app ever worked at the same system/ smartphone?

9 years ago
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claudekenny234

Always have until a day ago.

9 years ago
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LittleFreak

i would try to delete the app cache and data in the settings menu...

9 years ago
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Meetrock

Have you tried to reset factory settiings?

9 years ago
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claudekenny234

Trying not to resort to that unless I can't do anything about it

9 years ago
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Meetrock

Did you unistall just by using the "Unistall" button in the settings?

9 years ago
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Meetrock

In case you just pressed "Unistall". Do this:
Install the app and make sure it's in your Internal Memory not SDCard.
If in SDCard move it back to Internal Memory.
Clear Cache
Clear Data
Unistall.
Restart your phone
Install
Forgot to add PROFIT!

9 years ago
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MeeMesmo

+1 this

9 years ago
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Blando

Fear not. Valve is known for their excellent customer service and they'll send help shortly.

9 years ago
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Closed 9 years ago by claudekenny234.