If there are multiple problems the holiday will last longer ;)
Check out the bottom of the page here: https://www.steamgifts.com/roles/support
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Yes, I know that, but there's a lack of clarity in the responses to tickets which is why I'm asking.
Saying "suspension already served" doesn't tell me what they served the suspension for. Was it everything, or just one thing among multiple things.
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Only support knows what the suspension included. At the time a person gets suspended they get suspended for everything discovered up to that point for the accumulated time of their offenses. If they continue to break the rules after that suspension there's no way to know if that offense is included to "suspension already served" or not. (at least there wasn't, there's been a crapload of scripts for everything while I was away)
If that response comes from support though it means it includes everything up to date.
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I'd say it means that they have already served a suspension for every issue the staff member could find with the user. If support found a problem that they had not been punished for (or their last punishment was within a month) then you would get the reroll.
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When multiple violations are discovered, is it one suspension period for all the violations discovered at the same time, or does each violation carry with it a specific penalty? For example, if a person has unactivated wins and multiple wins, is it one penalty or a penalty for each violation?
When requesting re-rolls, are only unactivated wins considered, or are multiple wins for the same game also taken into account?
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