If your friend still has this problem (he can't access the site), try to create a support ticket specifying this error message and the username involved.
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One of my friends is getting this problem on SteamGifts, he obviously cannot enter and ask for any aid so he asked me to do it for him.
Here's a picture of what it looks like
Apparently he said if it gets solved he'll make a Skull Girls giveaway for y'all (whenever it is). He says thanks too :P
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