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Bought from nuuvem, game available in store, but key not generated

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SOADNICK

Hello guys, last month I bought Mordor Bundle from nuuvem, a bundle that included Shadow of Mordor, Guardians of MIddle Earth, War in the North and LEGO Hobbit & Lord of the Rings. All of the games were fine, except LEGO Hobbit, when I open it in my library I get a "Key not generated". I check on their store page and the game is available, which means that they still have keys of the game. I am not brazilian therefore I can't speak with their support as it is brazilian-only. What can I do?

8 years ago*

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26 Comments
medjaelani

wait, they're kinda slow for some games

8 years ago
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SOADNICK

http://i.imgur.com/oUd3RMA.png Ain't that beyond "kinda slow'? :D 1m 4d

8 years ago
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medjaelani

last time i bought, i wait for a day
through trader though since i dont have paypal before

8 years ago
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PsyKo

They have English support.

8 years ago
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Remis

This

8 years ago
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SOADNICK

Oh.. where? When I click Suporte it only has brazilian things..
Or I can just write on english there although it is in portuguese?

8 years ago
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LightningX94

You can write in English there.

8 years ago
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SOADNICK

Alright, wrote a mail and now waiting answer.
Does anyone know how long will it take for them to answer?

8 years ago
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LightningX94

I've never waited more than a day.

8 years ago
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godprobe

It's a weekend, so have a little extra patience, but their support is usually pretty quick to respond (as another reply wrote, within a day or so) and has always been helpful. Had two similar issues in the past, both resolved perfectly.

8 years ago
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SOADNICK

Alright, I'll just have to wait I guess. I will post their reply once I get it.

8 years ago
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SOADNICK

Got reply:
Unfortunately, we have run out of keys for LEGO The Hobbit and we apologize for that.

Although it's temporary, we don't have an ETA for receiving a new batch of keys. Would you like to wait even so? Or prefer a refund?

Atenciosamente,

8 years ago
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DoRiToS

Hello, i'm from Brazil, if you want, i can help you to send a message to the support. Anyway, I hope that the key has already come.

8 years ago
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SOADNICK

Thanks for your willingness, but I the guys above you say that nuuvem has english support.

8 years ago
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JoaoWho

The note says it might be a delay from the game producer itself.

Source: I'm potatoguese.

8 years ago
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SOADNICK

Oh, I thought it was nuuvem's problem. Thanks!

8 years ago
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JoaoWho

No problem, mate ^^

8 years ago
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NerdHouse

I bought the LEGO Bundle for a friend from Nuuvem a month or so ago, and both LEGO LotR and LEGO The Hobbit keys were invalid. Sent them a ticket and got no response. Gave my friend the order number and he contacted them as well, and he said he got a response, and that they said new keys were available on the order page. Checked, and they were the same invalid keys. To this day we still have not gotten keys for them that worked.

I won't be buying from Nuuvem again xD

8 years ago
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SOADNICK

:o I wish they won't play me tricks too

8 years ago
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DVDVD

I am still waiting for my LEGO Lord of the Rings steam key. I sent them 2 emails already but no answer. The game was bought on May 16.

8 years ago
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SOADNICK

Same here, still waiting for LEGO Hobbit

8 years ago
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DVDVD

Another email and no answer ... Does it go directly to trashcan? All other games were there instantly just this one will never appear. Imagine that happening with some expensive game.

8 years ago
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SOADNICK

Me too, still waiting for lego hobbit, but they answered me pretty fast when I sent them email.

P.S.
You know that we are friends on steam right?

8 years ago
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This comment was deleted 5 years ago.

8 years ago
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DVDVD

The topic is 6 months old but I got refunded my money back then.

8 years ago
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antiHiko

They pulled of WB games and combos and promos from the site.. wtf happened?

8 years ago
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Closed 7 years ago by SOADNICK.