11 years ago*

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Sorry for your loss. Steam support is usually very slow, so be patient and make every information submission count.

11 years ago
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11 years ago
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They aren't the quickest. Although I've never had an issue like yours so they may respond quicker depending on the issue?

Edit : Mew2 is too fast for me :(

11 years ago
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11 years ago
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11 years ago
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+1

11 years ago
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One of my friend has gotten his stolen account back in less than 10 hours. He has probably been very lucky though.

11 years ago
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If you had a credit card tied to your account you should be calling the bank.

11 years ago
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11 years ago
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Maybe phising?

11 years ago
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Slow (took them weeks to reply to me), but they may have an expedited process for stolen accounts.

11 years ago
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Who is your e-mail provider?

11 years ago
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11 years ago
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Yes, something like that. (remove the bracketed stuff, for your safety)

Does that e-mail provider uses authentication, like sending a verification SMS to your phone? If not, you should swith to another host...

11 years ago
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A friend fall to a phising site. Got back account after 3 days, with all dota2 items traded returned to him.

11 years ago
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11 years ago
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Well I submitted a question about 2-3 weeks ago and completely forgot about it. They replied with an answer a few days ago. Surprisingly they answered it correctly and usually they reply with a question about information which I already stated in the original question.

11 years ago
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Well, good luck waiting up to a week or two.

11 years ago
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You will pretty much get your account back, but it might take a week or two. I would perform format C: in your case.

11 years ago
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Steam support is obnoxiously slow. Good luck, you'll need it.

11 years ago
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If you use the Steam app you may have something on your smartphone that stole your password.

11 years ago
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11 years ago
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I would advice to run a scan with Avast Mobile just to be sure.

11 years ago
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Closed 11 years ago by FreeFury.