What do people usually do when you have a giveaway that people do not mark as received - even though they have been on SG recently and would have likely seen that they have a gift won ?

just curious - as I never normally have this problem; until now :)

7 years ago

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Usually dropping them a comment or adding them on Steam to remind them have done the trick for me.

7 years ago
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7 years ago
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good to know - forgot about the mobile lot :)

7 years ago
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I usually assume they can't log into Steam client at the moment to activate the key.

7 years ago
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hmm true - if it carries on for some time, do I check their steam profile - or just let it ride for now :)

7 years ago
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  1. Wait.
  2. About 5 days after giveaway ends, I post a comment on one of their giveaway or on steam profile or add them on steam.
  3. After 7 days run crying to support (didn't happen yet for people who were online but didn't redeem)
7 years ago
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hmmmm - would bothering support really be something to do - surely they are already overworked - just curious ?

7 years ago
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Well, there is nothing else to do. You could wait a few more days ofc, but eventually, if you can't get in contact with the winner, you either have to request a reroll or ask support to mark it as received.

7 years ago
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I send an email to their address OR drop a Steam community profile comment.

If still no answer by the time the seven day passes, I check them again for infractions.
If they have a history of unactivated keys, I ask for a forced received feedback, showing the communication attempts and the revealed key (obscured a little, of course).
If their profile is clean, I ask for a reroll.
If it is their first win, well… then I check the price of the game and gamble: if it is some cheap junk, I ask for a reroll, if not, then I send a received feedback ticket and pray support can either make contact with the guy or approve it.

7 years ago
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good to know - thanks for the detailed breakdown - I have about 7 outstanding - well 9, but two are from someone who got suspended, so those are anticipated :) - thanks again

7 years ago
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If a winner is suspended for anything, then ask for a reroll immediately.

7 years ago*
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oh - okay !

Done - submitted a request for those two - as the winner of both still has a week to go on their suspension - thanks

7 years ago*
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Closed 7 years ago by Loupou22.