I had some sort of issue when I went to pay for a few items preventing me from completing the order properly. They then sat in my account saying something about manual authorization or something like that, then by the next day it was saying cancelled and the bundles/specials had ended. So I sent a ticket straight away to see if it was possible to resolve it.
Comment has been collapsed.
I never saw that button until now, I just did it from the support page, I'm thinking they didn't get it either as I don't seem to have had a confirmation email. I'll give that a go, thanks.
Comment has been collapsed.
Only had course to contact them once. Received an automated reply initially, saying what their business hours were and it was actually outside of their hours at the time. Despite that they emailed me back after around half an hour and solved my problem. Could only rate that as positive customer support.
Comment has been collapsed.
I can't remember whether or not I got that automated email but searching my email now brings up no results for it.
Comment has been collapsed.
1,078 Comments - Last post 16 minutes ago by Gamy7
2 Comments - Last post 18 minutes ago by Chris76de
2,065 Comments - Last post 2 hours ago by Wok
1,405 Comments - Last post 2 hours ago by maximilyn
1,308 Comments - Last post 4 hours ago by ryuga
14 Comments - Last post 5 hours ago by AwesomePossum50
821 Comments - Last post 5 hours ago by WaxWorm
510 Comments - Last post 5 minutes ago by 2441805473
98 Comments - Last post 14 minutes ago by igel2005
5 Comments - Last post 37 minutes ago by FranckCastle
47 Comments - Last post 52 minutes ago by Lexbya
99 Comments - Last post 53 minutes ago by alpaytuncer
1,203 Comments - Last post 1 hour ago by LeonelMLF
652 Comments - Last post 1 hour ago by Alpe
Anyone know what Bundle Stars support is like? I submitted a ticket 3 weeks ago and haven't heard back yet. I understand that it could possibly take a bit longer due to Christmas but I'm just curious. Also I don't seem to have any record of my ticket, is it possible to view it? I can't find anything on their website and I have no emails to do with it.
Comment has been collapsed.