What if a user dosen't respond to recieving a gift?

Add him and nicely tell him to mark the gift as received, maybe he's new and doesn't know how to. Always include a little side-note in the email you send the winner saying "Mark the gift as received ;3" If he doesn't mark it AT ALL after a week or so make a support ticket :3

Create a Ticket

(Ended 21 hours ago)
he does have a week to mark it as received, then ask support. And now that I actually read ruready12's post he's already said that. So my contribution is to point out that you definitely haven't waited a week yet.

Ok, I'll wait a few days, maybe he just forgot. Thanks for the reply.

One week is too long to forget.. :(