Did he try login into Steam via browser?
Maybe cache issue?
Did he restart phone?
The only similiar issue i encountered was that steam gave me a msg "Someone logged into your account and logged me out" and i was unable to login for 1day i wrote steam support via browser. and they answered nobody except me logged into my account and that they are sorry that i encountered such a problem.
Steam servers were like usualy pretty junky in the morning though .
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The thing is that even when I try to check his steam profile it tells me that: "Failed loading profile data, please try again later.". Not that his profile is private or changed or anything, just unavailable.
He tried to login via a browser, unsuccessfully.
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You said this friend isn't one of the friends at the bottom of your list, but the link you gave here (https://steamcommunity.com/profiles/76561198343241914/) is.
This other friend of yours at the bottom of your list also seems to be in the same boat: https://steamcommunity.com/profiles/76561198404702084
Are your friends in the habit of breaking very serious rules?
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Oh, I was looking at my steam friend list in the steam app, there his profile still looks normally, so it isn't at the bottom.
As I trade with people and I also get friend requests from people I played with, I end up with a lot of random people in my friend list, so no, my (actual) friends aren't some rule breakers.
Thank you for letting me know about this.
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Hm, i can't say something about the account you name, because i don't see a sg name and the steam account isn't available but i can say that i see, at least, one other account in your steam friendlist that someone else that i know, have reported for multiaccounting (with multiple accounts and not "only" 2).
So only a general advice to not accept each friend request or don't have one time traders forever in the friendlist.
Such people could throw a bad shadow on you.
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Thanks for the info! I've always thought about cleaning out my list, but I tell myself, what if it is someone I know, but I just don't recognize the profile? I will probably have to look into it.
Also, I suppose you mean multiaccounting on SG? Because as far as I know you can have unlimited number of accounts on steam.
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Yes on sg.
Steam have no limitation.
I should clean my friendlist since years and i check from time to time 20 or 30 accounts but after that are my motivation gone for months.
But i kicked all with community and/or trade bans and all with multiple VAC bans. And because i never traded, i would say i don't have so many black sheeps in my friendlist that i am forced to handle all steam friends in one go.
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https://steamcommunity.com/profiles/76561198817666887 is also gone.
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It seems like the account may be deleted. The owner of the account would need to provide valid account info history as well as wait 30 days. You're saying that your friend is trying to log in, so from the sound of it your friend isn't aware of what's going on. Did they buy the steam account from someone?
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No, it's their own, quite old, account. They also don't have anything on their email and I suppose that steam informs you about such a thing?
edit: I also checked that steam still lets you login during the 30 days before the deletion. He used the account just fine yesterday!
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Steamdb is pulling up nothing and it suggests that the account may have been deleted.
https://steamdb.info/calculator/76561198343241914/
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Same. "lv_7kraus"
Edit... HM. It did not show up at SteamRep a few mins ago, but it is now.
https://steamrep.com/profiles/76561198343241914
This could just be one heck of a Steam hiccup?
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Yeah it's working now. Steamdb is also showing the account again.
This is really wierd.
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Yeah steamdb is working fine now. This is really strange.
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Even though steamdb and Steamrep are showing them again I can't go to their profiles on Steam.
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I also checked that steam still lets you login during the 30 days before the deletion. He used the account just fine yesterday!
So maybe the 30 days is up.
Maybe Valve deleted it. If your friend used something like a stolen credit card/commited fraud I believe Valve can remove the account.
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On steam support page it say that:
How do I cancel my account deletion?
You can cancel the account deletion within 30 days of your request. Log into your Steam account, open the red notification at the top of the page and click the “cancel” button.
I think he would notice some bright red button on the dark steam interface.
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For a hacker to break into Steam servers and wipe out accounts without them saying anything about it would be super weird. Besides you get an e-mail notification if someone tries to log in from an unusual place or something like it, I remember I got it when I didnt have 2 step identification. I think it's just Steam servers shenanigans.
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Hi!
I was unable to find any information online about anyone else encountering this problem, so I'm writing here to ask if anyone here has any knowledge regarding it.
My friend tried to login into his steam account only to be met with an error that steam servers couldn't be reached. So he tried checking steam on his phone, but it won't load there either. This would indicate that he was hacked/his account stolen or something, but when I try to look on his account it tells me that his steam profile data couldn't be loaded.
It seems that it is a server error, so he would like to contact the support, but how? You need to be logged in to do that.
Anyone has any experience with this? How can he contact steam support? I found Steam Support twitter, but it seems abandoned.
Obligatory giveaway
edit:
He can access the account now, it was fixed without us doing anything, so I guess it was a problem with steam servers.
Thanks for everyone who tried to help me.
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