while creating support tickets

Maybe was suggested before

While creating a ticket and after selecting a category ticket add a description of the ticket purpose and ETA to 'when possible'

*Add a game to list
Due to the nature of the request may take longer than expected, please be patient.

*Change Giveaway game
Games can't be changed to another different tittle.

*Delete Giveaway
n/a

*Other
n/a

*Request New Winner
n/a

*Request Receiving Feedback
n/a

*User Report
(No idea about this message display)

optional: for once time only, send an automated request to all the users who submitted some user report 'if you submitted a report for free games' to re evaluate their ticket and close it.

AND/OR/MIX long live bots!
A troubleshooter

While creating a ticket suggest to the user possible actions to do or a checklist of things must be done before submitting the ticket

Did you X?
A
B
C

Validates and next, in case is invalid displays an action to do for the user

Do you Y?
D
E

and so on...

user report is insane
https://www.steamgifts.com/stats/community/support

Well, after several hours seems almost nobody wants to improve support labour