Do we really need a Suggestions subforum ?
cg is very busy at the Pentagon. You can't expect him to have time to reply to every suggestion when he has the entire US military to run.
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If he doesn't respond, it doesn't mean he's not reading them.
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Ok,but what happens next ?
Can you point me to a thread (just one,please) where he respond to a suggestion ?
No answer = nothing happens,correct ?
...so again my question:Why do we need a suggestion subforum ? How many user suggestion were already implemented?
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The point of the suggestion subforum is that the suggestions can be discussed by the users, while if they were submitted via tickets there would be no feedback from other users about the suggestion (we could overlook a flaw in the suggestion that an user would have pointed out in a discussion for example).
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So,after wall of texts for a suggestion and discussed by (many) users how do i know the status of suggestion ? We have tons of open suggestions here but wouldn't make more sense to mark these suggestion after a certain time ?
Something similar to tickets (accepted/approved or rejected/decline).
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One foreseeable problem being if he does decide to respond people will come to expect him to respond to every single suggestion.
"Why was this responded too, but not mine?"
Or, if he does respond, even just to say that it'll be taken into consideration, what happens even as little as a week later, when there have been no updates to that? To be noted as being considered, people will want an update as to when, when something else may have come up, or be forgotten about.
Many places have a suggestion forum, especially MMORPG's, but few get responses, even despite having dedicated community managers. As Jatan noted, just because something doesn't get replies, doesn't mean it isn't read and quite possibly talked about internally.
Or if he says something isn't possible, unless giving a detailed explanation, your bound to get someone saying "Well, I could do it easily." there's always someone who thinks they can do better, not even seeing the underlying code.
As for suggestions and bugfixes, just have to browse the announcements forum. A number of those recently directly correlate to bugs at the time, or have been completed on long term feature requests (e.g search by giveaway level, community wishlist).
Certain things that get posted as bugs relate to the steam API, not a problem with SG itself too, but the topic is about suggestions; some of which asking for certain things without proper explanation, or that while work fine on a browser extension locally would require some clever organisation or iframe-style coding to work on the site itself. And as Joachim points out, having a forum location allows for the suggestion to be discussed by the community, often pointing out positive or negatives, or changes in "how" the suggestion could be implemented.
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One foreseeable problem being if he does decide to respond people will come to expect him to respond to every single suggestion.
Hrm, that's what I wanted to say, but you've said it much better. XD
He would also then be drawn into endlessly debating with people who didn't agree with whatever for whatever reasons.
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Well, I would think the problem is the moment you say something people start to have expectation and then CG might find out that the suggestion is not implementable. It is understable that he would first think if he likes the idea, then silently try to implement it and if everything is working fine there will be an anouncement.
Other than that just assume that every made suggestion so far is just not up to the standards of the site ^^ Also sometimes it may be a problem of used ressources (time and data storage) to usefulness.
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So then all the suggestions will end up in a different forum. They're still going to get made.
Is this a suggestion or a complaint?
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if the suggestions subforum is gone we might as well do this
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There is a suggestion box at work.
Should I be bothered that they don't reply to me personally or happy when a suggestion is used?
Do you think this is the "right" way to to communicate with such a big userbase here at steamgifts ?
I think that says it all right there. It would be impossible to keep up replying to everything/everyone, and starting trying to do so would leave others feeling as if they were being ignored.
At least by not replying to anyone, no one is getting special attention.
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I don't expect a answer for every single suggestion here but as I have already written before:Some are really good (and useful),some require less work than others,some supposed to be a part of steamgifts etc...) and this has nothing to do with the fact that he should "prefer" some users/suggestion.
Why should I make further suggestions if I don't know what happened with the previous suggestions ?
...and again my question: How many user suggestion were already implemented by cg ?
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The way I answered this for myself was to put myself in his shoes for a moment (or as close as I can figure)
You have a job, a life, friends, and other obligations I assume? Would you spend your days and nights answering every question, suggestion and comment you received on a forum, from 100's of 1000's of users? Would you even have time for it if you had none of the things I listed? I would answer none of them rather than have people asking me constantly why I answered this person and not that person. And that leads nicely right into my next point ...
I disagree that some users should be "preferred" over others, nor should their suggestions be any more important than the next guy's. You open a whole can of ugly worms when you start showing favoritism in a place with such an immense userbase ... you answer one and not the other, and you get drama.
As far as how many and what suggestions have been implemented? Don't rightly know, but can't really say as I care much, either, so I don't keep track of it. I'm more of a "the glass is half full" guy rather than "the glass is half empty." :P
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yes, we need the subforum. cg can review what people post here and decide if it's helpful for us.
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We've been at this point,Mullins.May I know what happens to these suggestions after a certain time ?
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they don't get approved and ignored. or just archived, who knows.
we can't expect all suggestions to be added to sg, cg doesn't work on them for a reason.
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we can't expect all suggestions to be added to sg, cg doesn't work on them for a reason.
I have never said "all" but I think it is not too much to ask what suggestions are ever implemented.
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Only just recently cg reimplimented the site-wide wishlist, after dozens of threads asking for its return.
The main issue is that updates on SG are super scarce to begin with, at least from a user-end perspective.
I certainly do get the impression from what updates we have gotten, and from cg's occasional comments, that he does pay attention to suggestions.
Again, the real issue is that we simply don't get very many content updates at all- certainly, there's a lot of things that have been mentioned repeatedly for inclusion.
The real question is, would removing the suggestions forum in any way help encourage those things to finally get implemented?
That seems highly unlikely, so I'm unsure as to why the forum can't simply stick around.
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I think the current method is definitely the best way to handle it. I rarely reply, but I browse the category frequently and read the vast majority of suggestions that get posted. The polls and comments help to gauge user interest, so it's important the suggestions are on the forum for discussion.
Most of my time is focused on the development side of things, and I typically prioritize writing code and managing the servers over commenting on the forum. If I do comment, the OP will want to further debate the legitimacy of their suggestion, and I don't feel I'd be able to keep up with all of those conversations.
If you check the change log, you'll see most of the updates have been bug fixes or server improvements. There are a number of user suggestions on that list, that have been implemented in the last year, but you see them less often because they're lower priority than keeping the site online and running smoothly.
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Hello steamgifters,
I read here regularly the suggestions of many users.Some suggestions are really good and should be implemented here at steamgifts but unfortunately I haven't found a single reply from the "Boss" during the last months.Do you think this is the "right" way to to communicate with such a big userbase here at steamgifts ? What's the point of this subforum if I don't get replies from cg ? Something like "good suggestion,not in the near future,impossibe,work in progress etc..."
Is that too much to ask for if I'm expecting an answer from administration for a suggestion ?
Poll included (cg fans,neutral users,Dragomania haters) with hopefully enough choices :)
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