That's no glitch. They made a mistake, that is all
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Of course there's a big difference between 120 and 0. But how exactly can a customer have the knowledge to differentiate between a mistake and a cool marketing gag?
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Not in this case. It woudln't have been the first promo with cheap or even free games
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This happens to every e-tailer at some point and they NEVER have to honor their mistakes, it's in the TOS fine print for every site, which you agree to simply by using the site.
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Yes, and they have posted on twitter, facebook, and within "Bethesda New Year Collection" store page that the keys will only be available around mid-January. Now I suddenly got a refund. Can't gamersgate keep their word?
How can I trust in something posted on these places from now on? How can I trust in gamersgate from now on?
The real problem isn't the price glitch, it's how they are dealing with the customers. That's why I'll never purchase anything from them anymore...
EDIT: just to clarify: something posted "by gamersgate" on these places from now on?
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Oh woe is me! A company told me one thing, but had to change it later. My life is going to end now!
Grow the fuck up you sad sorry sack of shit. Trust them? You give them money, they give you games. They have the right to back out until such time as they give you the games. This is how all business works. Never purchase anything from GG again huh? Some how I don't think they are losing any sleep over a piece of shit like you.
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What rights they have?
According to your point of view my local store can (anytime they want to) enter my house and take back my recently bought TV, leaving the money I had paid in my sofa and that's normal to you?
If you like to be cheated by these companies then that's your problem, not mine, so you don't need to lose your time replying my posts.
Wish you good luck with your future purchases from ScammersGate!
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Your analogy is moronic. YOU HAVE NOT RECEIVED A PRODUCT. Have you? Did you get a key yet? Look up the definition of a sale, or transaction. You give me money, I give you a product or service. you gave GG money, they have not given you anything. Therefore, THERE WAS NO SALE. Therefore they can refund you or provide you with the agreed upon product or service.
A better analogy would be you paying to have someone come and clean your carpets in your home. You pay in advance, then they call and say they cant do it, and refund your money. Done.
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Actually you are mistaken. If someone makes you an offer or you make an offer to someone and that offer is accepted, and then money is exchanged, you've formed a contract. That carpet cleaning place could offer you your money back, but you have the legal right to force them to honor their contract. In GG's case though their terms of use state they have the right to refund money instead of deliver products.
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I'll just leave this here.
Prices GamersGate reserves the right to change the price and availability of any products at any time without notice; provided, however, such price change will not affect your purchase price for orders that GamersGate has already received from you and processed.
Also, please stop calling peoples names. Everyone had their own opinion.
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If I was hiring a SERVICE your analogy makes sense, but I'm buying a PRODUCT, so they need to honor the deal.
Imagine a Windows 7 copy bought from them... you're using your newly bought Windows 7 in your home computer for a week without any problem and suddenly your computer doesn't work anymore because scammersgate have refunded your money and your legally bought copy of Windows 7 doesn't work anymore...
How can they say "wait till mid-january for new keys or ask a refund", and suddenly A WEEK LATER they refunded me without my request! Instead of this why they haven't said "the keys are over and won't be coming new ones, so you will get a refund". This is what serious companies do.
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They are shit because every fucking day they have a new pricing glitch.
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They have posted on twitter, facebook, and within "Bethesda New Year Collection" store page that the keys will only be available around mid-January. Now I suddenly got a refund. Can't gamersgate keep their word?
How can I trust in something posted on these places from now on? How can I trust in gamersgate from now on?
The real problem isn't the price glitch, it's how they are dealing with the customers. That's why I'll never purchase anything from them anymore...
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just to clarify: something posted "by gamersgate" on these places from now on?
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stealing? lol I never knew buying something for the advertised price is stealing, I didn't even buy the Bethesda pack or borderlands2 4 pack, but of course loads of other people bought it, they saw a good deal and jumped on it. It was a mistake, but did they know that?
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Really? well i certainly saw a lot of people openly talking about how much of a massive fuck up this must be but were taking it anyway.
You do know that GG will have to pay the same price regardless of what you payed, this is real peoples lives and business. But the public tends to not mind shitting on others if they can save a quick buck.
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Actually, not true. Steam can de-activate or remove games from someone's account, it says it right there in Steam's own FAQ that they can remove games from your account without warning if the games were purchased fraudulently. It's up to Steam to decide if this counts as fraudulent.
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That is not an excuse. Steam made a mistake in Russia with Two Worlds 2 Velvet, and everyone still has their game
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GG did not revoke the games. Those who already activated the keys have them in their accounts, so you are full of it on that account.
Steam is shittier for other reasons.
Even so, if you want to talk about customer support, forget about the GG fiasco (which is not really a fiasco - ppl that already activated have their games, the others have got refunds), let's talk about Steam customer support. Actually, you don't want me to get started on their ticket system... there is nothing in this world worse than valve's customer support. You don't even want me to start on this one ;)
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Seeing how they're dealing with the customers, I can't doubt it!
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No idea I don't know if they would in that case since its product activated, but at the same time if they do it that way they can't not give you the rest of your keys. So wait and see I guess..
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I got all of my keys except Fallout 3 and have not received a refund. It's probably for those who didn't reveal more than some set amount of keys.
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Just because they put that in their TOS doesn't mean its legal,just that it discourages people that don't know any better.
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Of course, but canceling at this massive scale is very bad for their reputation
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Meh, you're free to read this.
http://www.lovdata.no/all/nl-20020621-034.html
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As soon as I learn to read that language I will get right on that.
Thanks for the extremely useful information. Using Google Translate, I managed to find this.
Right to fulfillment
If delivery time come without the goods are delivered, the consumer may still insist on the purchase and demand fulfillment.
This does not apply if there is an obstacle that the seller can not be overcome, or whether compliance would cause a great inconvenience or cost to the seller that it is substantially disproportionate to the consumer's interest in the seller meets. Difficulty falling out within a reasonable time, consumer demand fulfillment.
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Sounds like Gamersgate might be covered by the "does not apply if ... compliance would cause a great inconvenience or cost to the seller that is substantially disproportionate to the consumer's interest".
Compliance would certainly cause a great cost to Gamersgate, much greater than the intended cost.
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If you buy one copy of a product here included on a promotion they have to provide it to you at that price. If not they are breaking the law.
Exceptions are made if many copies are bought, so clearly a bad intention is involved.
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Yup, as long as they provide refunds they're in the clear. I'm curious if revoking keys would be breaking the law though. My guess is that yes, revoking any activated keys would be breaking the law but that refunding for any unused keys would be fine legally.
Also worth noting that just because they put something in their terms of service doesn't necessarily make it legally binding.
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Haha every time something happens that people think is "unfair" all the americans think they can sue the company.
Remember that guy talking about suing Steam about not giving out free games at Winter sale?
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True, it's far from all Americans, there are many level headed folks out there :)
That being said, when someone does shout "Lawsuit!", it's almost always someone from the U.S.
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I nor anybody else who points out a websites terms of service are not necessarily legally binding are lacking in intelligence. Very often companies have non legally binding claims in their TOS because it acts as a deterrent. It is not that they broke any laws it is that they can't hold you to their terms of service should you have paid and redeemed your keys.
However if they cannot meet the terms of the sale and provide you with those keys they are within their full right to refund you for the sale. If they can't meet the full terms of the sale a refund even partial should be issued. How they determine what that is though after such a huge price mistake I do not know.
If they revoke the keys from steam accounts and people who bought the game in good faith (and the onus would to be on them to prove the game was not bought in good faith) suffer penalty such as loss of steam account (obtaining keys via deception) from this I believe that people are actually within right to claim compensation from the company. Given just how much some peoples accounts are worth I don't think they'd be stupid enough to try and revoke ready spent keys, but than again I wouldn't have thought issuing refunds to people with only one key missing was the smartest of business moves either.
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That is quite different than "Just because they put that in their TOS doesn't mean its legal,just that it discourages people that don't know any better."
Steam's contract says you can't sue them, I'm well aware of everything you're reiterating. There is nothing out of the ordinary in GamersGate's contract, I'm trying to figure out which part you and everyone is having trouble with, but you'd rather talk in circles. You're now even agreeing with the fact that they're allowed to give the refunds for the purchases.
News flash for those who never leave the basement, every B&M retailer denies price errors. You might get lucky with a rep who doesn't care about his job, but they'll still report it and they'll start getting denied pretty fast. This isn't possible online as there is no human to verify the purchase and see the error. As such, cancelling and refunding is the only course of action.
It'd also be easy for them to determine which keys are from a 4pack purchased at the errors so if they do disappear, but that'd cause a lot more drama.
To be honest, if you stood in a B&M store and screamed enough about the issue they'd probably give it to you just to get you out of the store. We already have enough of that from entitled kids thinking they deserve their 4 copies for $5.
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The problem isn't so much the blanket refund I think ("victim" of bethesda pack and bl2 season pass). It will be the people that still have the games activated on steam accounts or gifted to others. If everyone was treated the same then I don't think there would be as much of an issue but with some treated one way and others not makes it all seem like favoritism or discrimination. Comparing an online business to a retail business however is silly as they involve very different working practices.
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Let's take a moment to think about this one. My numbers are made up, but it doesn't change anything.
5,000 orders of 4 packs, 20,000 copies of the game at $1.25 each. Assuming that the game costs them $10, that's $8.75 loss on every game or $175,000 if 20,000 copies were sold.
Their choices are purchase 20,000 copies and deliver them or refund the money and eat approximately 5,000 copies or however many they had until they ran out. The loss is obviously smaller by refunding and allowing people to keep the games. I don't think 2K will give them a refund for deactivating keys on accounts so it'd be pointless.
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Let's all remember that the laws don't matter if you're not going to court over this. I guarantee no one will actually try and sue GG for this, no matter what laws they think were broken. Just because a law was potentially broken, that doesn't mean some magical entity comes out and fixes it. Almost always, someone would need to sue or press charges, and that simply won't happen here, especially since it would probably require class action, which would cost WAY more than the 30 something bucks someone lost.
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Exactly. Main problem and the sole reason everyone is so mad about this sudden decision GG made is that some orders were favoured while others weren't. This is the main point we can fight over as the whole civilized world takes it very seriously, lol.
Also this isn't the first price 'error' that occurs in the popular gaming websites and so far all of them have favoured the issue. You guys remember the Origin $20 coupon fiasco and the $10 Uplay store one? And all the various 'errors' that were shortlived but ended in favour to the customer? GG failed hard and I keep thinking of it as more like a weird PR making people come into the site and create huge traffic without losing much on the ?fake deals. Bad move on their part if I'm right about it.
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I didn't deny their right to give a refund at any time just pointed out that just because a company puts something in its terms of service does not mean that those terms of service are legally binding.
To clarify what I was originally saying, signing a contract does not mean that contract is actually legally binding. Contracts themselves are subject to law.
Nor did I say anything about suing steam, I said people would be within their right if they lost their account to seek compensation from gamers gate for the loss. I am unsure on what grounds they could revoke redeemed keys other than to say they were deceptively gained.
I have never disputed the fact that Gamers Gate are within their right to issue a full or partial refund for keys that they cannot provide. It is the revoking of keys that have already been paid for and redeemed that I take issue with.
Companies deny people pricing errors on a regular basis yes by making the consumer aware that their was a pricing error with signage or by issuing a pricing adjustment statement and that is how they get away with it. Gamers Gate did not do these things in fact they told people who had purchase orders but had not paid that they would honor this price.
If the revoking of these keys potentially puts peoples steam accounts at risk, the consumers stakes are considerably raised.
I am not an entitled child nor a basement dweller, nor am I hurling insults because I disagree or dislike what you have said. I am not a solicitor however I grew up the daughter of a lawyer who instilled me with a keen interest in the law, I made the unfortunate mistake of having been married to a lawyer for some years also so I am keenly versed in my legal rights. I applaud any person who makes an genuine effort understand their legal rights, it is important and helps big business to keep a shred of morality.
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The suing Steam was an example of what you said, how ToS and EULA are not law.
You're trying to drive a point home that everyone should already know, thanks! The insults are not because I disagree with anything you've said, it's because you continue to waste time with these replies that hold no value nor do they contribute anything.
I also wouldn't mind another vacation from the site, too many kids on holidays right now and it's starting to show.
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You tried to discourage people on numerous occasion from looking into what their rights were with rubbish from the terms of service. I merely serve to make people aware of the fact that they do indeed have rights as a consumer, it is important that people are aware of this.
The "kids on hoildays" have just as much right to be here, to be disgruntled, to know their rights and their ages completely irrelevant to the thread discussion on peoples keys being removed from the site and refunds being issued.
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^ this
This is the real problem with all these refunds...
They said the keys will come mid-january, and then they refund me without my request. How can I trust in gamersgate anymore?
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So i need to write to them or i will get my money back today?
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Thanks to my laziness, I didn't get any of these, so I don't have a problem now. Yay :P
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I guess I'll stick to Greenman Gaming and pay the extra bit for peace of mind than deal with these witless idiots in the future. I haven't bought the Beth pack or BL2 4 pack but still, it's their responsibility to ensure the store prices are correct.
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You've never had an issue with GreenManGaming! Grats! :) You might be able to apply for a medal or something! They're the dodgiest "legitimate" download retailer around (although 2K and EA claim GMG aren't actually legitimate at all, which explains a few things...).
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Oh no they rejected your paypal payment or had issues with your bank, end of the world! :O
GMG was on the list for authorized Premier Club dlc distributors for the Borderlands 2 pre-purchase. They wouldn't have been there if 2K didn't view them as legit especially for a massive release like BL2.
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Hmm, I only manages to get one FO:NV key, and 2 Skyrim keys. I guess I won't complain if I get to keep those keys I got, and get my refund.
If they try to remove Skyrim/FO:NV from my Steam account though I won't be happy.
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They removed the collection games from my account. I wrote to them and explained that I redeemed the keys shortly after they had been paid for. That in my country their terms of service stating that they hold the right to tamper with bought and paid for content was not actually legally binding. That if I suffered an infraction on my steam account or lost it due to "deceptively" gaining game keys that I would be seeking full compensation.
I understand refunding people if they honestly cannot get people out the game keys but revoking ready spent game keys is beyond a joke.
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I'm with you here. I've traded away a few of the keys so revoking them would piss me and a few other people off. I think the smart business plan would be to eat their losses on already redeemed keys. That may be the best choice legally as well.
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Im not sure where in EU law that implied or express contract comes in on this stuff.
might be worth a read
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They have a massive amount of people they need to refund so it'll probably just take some time.
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Just wait. I've gotten refunds for 3 of the 4 bundles that I purchased over the last hour. I'm sure yours is coming. Then again you could also be right. I'd be interested to know the result for you after things settle down. At this point I'm EXTREMELY happy with the result as long as they don't revoke keys.
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I'll be really happy if they give a refund for all bundles without revoking keys. That would mean I managed to get Skyrim, Dishonored, BL2, Sleeping Dogs LE, Warlock: Master of the Arcane, Mount and Blade: Fire and Sword, and Stealth Bastard for -$5.00 (I traded a few of the keys).
My strong preference at this point is for a refund of everything but even if they only refund my two unused bundles I'll have made out pretty well.
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The point would be to cut their losses. Refund full purchase price without revoking keys means you will only take a loss for the keys that have been redeemed but get your money back for everything else. I'm pretty sure this will drastically reduce the amount of money that they lose. Revoking keys is sure to be bad business practice and potentially illegal.
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Just got the emails. Deleting my fucking account now!
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Good luck most of my copies are already sold and given away. So if they dont touch the keys on steam i couldnt care less.
However legally they cannot do that, not our fault they keep fucking up, fire the guy who makes the mistakes and move on, this is gonna cost them a lot of costumors.
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Once it is activated on Steam it's done. Nothing they can do about it.
Steam will only act if GG proves it was a fraud case.
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Once it is activated on Steam it's done. Nothing they can do about it.
Steam will only act if GG proves it was a fraud case.
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So far I have been refunded for only one of my two Bethesda bundle purchases. It will be interesting to see what happens to the other, though I am going to wait until tomorrow before I consider filing a support ticket.
Also, though many of us look at it from the perspective of people that bought the keys for personal use, giveaways, or trade, there are probably many that used some keys or the whole bundles as Christmas presents. Imagine if someone was gifted the bundle, got one or two keys (or maybe none at all) before GG ran out. Now they may not get any of the games ever. So much for Christmas.
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Yeah that's me, I failed to get through checkout myself, but woke up the next day having been gifted the whole bundle by a generous friend. By then the key distribution was already killed of, and so I haven't got any of the games yet.
The bundle still exists on my account as of right now even though they have refunded the money. I really hope it will remain that way.
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Just said in one of the comments on there face book page there are giving refunds to people they bought Bethesda collection and borderlands 2 4 pack rather then keys. O well getting my money back can't really complain about that part.
As taken from the face book page (this is not me)
Hi,
This message is regarding issues with the Bethesda New Year Collection and the Borderlands 2 Four Pack deal.
We´re very sorry but due to technical difficulties we are not able to deliver the product you purchased and have provided a full refund of your purchase. We are currently looking into the possibility of additional compensation for this inconvenience.
GamersGate team
support@gamersgate.com
Dear Muhammad Hafiz Mohd Suhaimi,
Gamersgate AB just sent you a full refund of $28.76 USD for your purchase.
If you have any questions about this refund, please contact Gamersgate AB.
The refund will go to the card you paid with.
To see all the transaction details, please log into your PayPal account. It may take a few moments for this transaction to appear in your account.
Merchant information
Gamersgate AB
support@gamersgate.com
http://www.gamersgate.com
+46 855588420
Note from merchant
Order item(s): 1 x Bethesda New Year Collection
Original transaction details
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