roflmao, what gamertsgate did was nothing but a pure goof up. sorry to say its legal in every country if there is a mistake, bethesda and gearbox probably got lawyers involved in this. and i cant blame them . i dont feel at all bad for any of you profiteers who tried to take advantage of 2 great developers to make a huge profit .
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Dosnt matter if it was a goof up or not, they are loosing a lot of people now and it isnt peoples fault they fucked up, it is whoever did make the mistake, so fire him and sue him.
Taking it out on the people is stupid beyond words and will cost them a fortune.
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^
Won't buy again from them if they don't give me any keys for my purchase. Took me about an hour to buy it
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It's ultimately a business decision. Paying for the full mistake very well could have put them out of business immediately. They've made the choice to cut their losses and I'm sure it wasn't an easy decision. My guess is that the CEO got involved and said "Tell them it will take until Mid-Jan to get keys while we figure out what the fuck we're supposed to do"
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Dosnt matter will kill them in both cases.
Doing this is agianst multiple swedish laws and as i said ealier in the post more people from sweden will file legal action agianst them, what if you had bought one of the packs to give away for Xmas and your son suddenly dosnt have access to them anymore ?. This is gonna cost them a lot more than they feared it would from Bethsda and gearbox´s laywers.
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Someone earlier in the thread posted this (auto-translated obviously). My reading indicates that they'll be legally fine as long as they don't revoke keys (since that should count as already being delivered)
Right to fulfillment
If delivery time come without the goods are delivered, the consumer may still insist on the purchase and demand fulfillment.
This does not apply if there is an obstacle that the seller can not be overcome, or whether compliance would cause a great inconvenience or cost to the seller that it is substantially disproportionate to the consumer's interest in the seller meets. Difficulty falling out within a reasonable time, consumer demand fulfillment.
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I have never bought from them, but after this fuck up, i'm sure as hell not going to buy anything from them in future as wel..
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Well, they've already pissed a lot of people off with the broken IGN discount promise, it's not a big deal for them to piss a lot of people off again, because "a lot of" + "a lot of" still equals "a lot of" for them.
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dun forget the other Lot of them too... that's really a lot!
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it is possible to something? Like a warning letter or something else
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well i sent all my copies to a friend, they cant touch them there as that is theft if they do, if you haev the games on your own account they can according to thier TOS but on a friends account where you gifted it all to would be theft which no one is allowed to do.
So legally that should save you in case they start shit, however this is just a try not sure if it will work.
Otherwise i do live in sweden so they can for sure expect a legal action from myself and a few other swedes.
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i didn't receive the keys but i am in eu and this refund it is my nation law.
So i want my bo2 key.
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There sure a lot of law experts in this here thread...
Anyway, the way I see it is this - if there's an offer that looks too good to be true/there are rumblings of a pricing error/website glitch etc. I'll jump on it. But, I'll do so full in the knowledge that whatever goods or services I just purchased run the risk of being cancelled (unsent) with a refund provided. The only time I'd feel unjustly dealt with was if no refund was forthcoming, which it most certainly should be. To claim though, that a website has a duty to actually provide the item in question to a user irregardless of the circumstances is wrong. So long as they haven't taken payment from the user without supplying the goods/service then they've done nothing wrong.
Right, after typing that lot out, via a quick google search I came across this, which a fair few of you need to read!
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To be honest squire, I haven't a clue! Hopefully someone can help us out here. To my (limited) knowledge, I believe the UK is normally pretty good with regards to the rights of the consumer.
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It's yours, u cannot force them for a refund, the law says u can pass the refund and ask them to provide u with the product.
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Not sure how far back it goes, but you can make a Paypal chargeback on all the items you have purchased from them. I am seriously considering doing this if I don't receive a refund of my $28 by Monday or at the very least some contact to let me know what the hell is going on. After all, it didn't take them any time at all to remove the pack from my account several days ago.
It's as much the principle as anything, but I don't want Gamersgate going to the wall and taking my [admittedly trifling amount of] cash with them.
Fed up of companies acting like this, just because they think they can get away with it...
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No I didn't activate my keys :/ But honestly GG is digging themselves a hole for copies they granted keys for.
Why you ask? People (not me, I'm lazy :3) have sold these keys for money. So what will happen?
Original purchaser will receive a refund PLUS middle man payments while the end user (who bought the single key) will either be unaware or pissed as hell when the game disappears.
TL;DR - Retracting copies already with keys is bs; retracting copies without keys doesn't violate laws
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I just got mine refunded and I'm not happy. I understand that mistakes happen and refunds may need to be issued and this deal was too good to be intentional, and I wouldn't have been remotely upset if I had gotten a refund within a day or two. But the fact that it took them almost a week, during which time they provided an update that led me to believe I'd be getting the games in January before changing their minds, while a bunch of other good sales elsewhere came and went, annoys me. There were a couple of other games I definitely would have bought (that are no longer on sale) if I didn't think I'd already spent a bunch of money and added a ton of gaming hours to my backlog.
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This.
I wasn't able to add a single copy of the bundle to my basket, it only let me add 2 at a time, no idea why. So I went ahead and purchased 2, and when I was told I'd receive keys in January I didn't pick up any other games I was going to buy in sales. I was going to await my keys and then trade the spare bundle for them.
Fuck you GamersGate.
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No, I never had any available. I ordered very early in the deal, but by the time I was able to submit payment to complete the pending order they had completely run out of keys and I just had a single, unexpanded entry for the collection in my library.
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I have done the same as you, but my wording was nice. I bet that they will delete our emails like they done with the bought games.
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Here's how you can create and account. First click any game one their site then click "buy" then scroll down and select "create a new account" fill the details and choose paypal proceed to purchase and then you will be redicted to a page that will have the option "send verification email" click it and verify your email. And then you're done. Just add that account to your buddies and the send the gift to it.
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"GamersGate reserves the right to change the price and availability of any products at any time without notice; provided, however, such price change will not affect your purchase price for orders that GamersGate has already received from you and processed."
THEIR OWN F*CKING RULES!...
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What? That's not relevant at all. That means that if you buy something for say £10, the order is confirmed and processed, and then the price increases to say £15, you won't be charged the higher price. You also wouldn't be charged a lower price if the price dropped instead. Absolutely nothing to do with what's being discussed.
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Apart from the bit about that not being what it says. You can't change the meaning of the sentence to suit your own argument(s).
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Maybe I need some sleep, or maybe my law-english isn't that good, but could you explain what you mean?
Because from what I understand, whole point of that sentence is "change of price won't affect already bought products" - and in this case change of price (to correct one) affects already bought products (since GG decide they don't like old price, so everyone who bought for that price won't receive their goods)..
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It's essentially saying that a change of price won't affect the purchase price - a change in the price of the item, either due to a price alteration or a mistake, won't be passed on to the user after they've bought the item, they'll only be charged the price they bought the item at.
I don't know if that helps or not, I'm not very good at explaining. :/
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It's well know that Gamersgate like to apply a "fast and loose" approach to their own Terms and Conditions (see 15% lifetime IGN discount).
Will be interesting how they fare against EU consumer protection law. I'm pretty sure we don't receive the same protection here, but over in the Eurozone it should make for compelling viewing...
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For what I know we customers are completely supported by EU laws to claim those products as ours. It would be a difficult quest though.
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I guess there is probably something in the Gamersgate terms and conditions granting them immunity from class actions?
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I read those some days ago and I can't recall it. What I can assure is that those ToS are overriden by any vigent law. They are useless.
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Yeah, ToS can't dodge laws.
"By using my website you agree that you aren't law enforcement and won't view my illegal going-ons. You also agree that I am immune to any laws, past, current, or future. Also, I am The Batman."
If, as people are stating (but I'm weary to trust the internet), that what they have done is illegal, then no terms of service notice can bypass it.
Gee-willikers, Batman.
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They have delete my bo2 and also Ghost recon future soldier that isn't mentioned in the email.
F**ck gamersgate.
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Just said in one of the comments on there face book page there are giving refunds to people they bought Bethesda collection and borderlands 2 4 pack rather then keys. O well getting my money back can't really complain about that part.
As taken from the face book page (this is not me)
Hi,
This message is regarding issues with the Bethesda New Year Collection and the Borderlands 2 Four Pack deal.
We´re very sorry but due to technical difficulties we are not able to deliver the product you purchased and have provided a full refund of your purchase. We are currently looking into the possibility of additional compensation for this inconvenience.
GamersGate team
support@gamersgate.com
Dear Muhammad Hafiz Mohd Suhaimi,
Gamersgate AB just sent you a full refund of $28.76 USD for your purchase.
If you have any questions about this refund, please contact Gamersgate AB.
The refund will go to the card you paid with.
To see all the transaction details, please log into your PayPal account. It may take a few moments for this transaction to appear in your account.
Merchant information
Gamersgate AB
support@gamersgate.com
http://www.gamersgate.com
+46 855588420
Note from merchant
Order item(s): 1 x Bethesda New Year Collection
Original transaction details
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