^This. I've heard nothing but good things from anyone that has had to deal with EA support.
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True, in my experice, Origin's support is the best, followed by Steam, that makes Uplay the worse support I used.
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Since some weeks now it takes some more time, before they answer..noticed this also, but also it depends on the nature of request. Anyway, they are volunteers and its their spare time..just wait a bit more or bump your ticket. :)
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bumping seems like the exact opposite of what he should do.....the support volunteers I've known(not steamgifts different site) tended to do their tickets oldest first, that went triple when they have a backlog that long. You aren't even looking at the stuff that just came in while you've got week old messages to answer. So bumping the ticket puts him back to the bottom of the pile last in line because it looks new now.(the site I'm talking about was set up so the tickets from the same sender nest together like replies in gmail do. wasn't intentional for bumping its just how it happened to work by default and made issues easier to look up context for) or do we know if this site does it differently?
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Nah, we actually do say to bump the tickets. We tend to alternate going through the backlog and stopping the new ones from becoming overwhelming. The worst that could happen is getting permanently stuck in the middle.
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"Zzzzzzzzzzzzzzzzzzzzz" is not a response that will ever get a good reaction out of us. You might want to try being a little more polite in the future before we start passing over your ticket to get to people who appreciate the help more.
I've dealt with it because I happened to notice this thread. If I'd noticed the bump first, I'd have ignored it.
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As mentioned by makromate earlier, it's because the support team is comprised of volunteers, who check the support tickets when they have free time to do so (they still have lives to live outside of SG, you know). Add to the fact that the team is currently backlogged with tickets, and this means that it WILL take them a long time to finally address issues that are not of extreme importance.
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Lives outside of SG? Lies! Lies!..Lie... You shattered my magnificent image of demi-gods who don't need sleep and are pressing F5 every 5 seconds to be at out beck and call D=
I think I can never trust support again, knowing they are only human <clenches fists, bites lip and fights off bitter tears of being confronted with reality>
;P
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No, you're confusing support with people trying to enter IgotElbows' F5 giveaways. :P
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In the last month and a half, we have had four members of support leave, some permanently, others taking a break. There was also a period of very high activity which hit around the same time.
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Wow.. 4 members left? I only knew about 1 (can't remember the name only saw him/her that 1 time)
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Hmm. As far as I can tell from my constant stream of support tickets, Lorkhan and thejadefalcon are currently active, bobofatt slightly less so but seems to be present, Crossbourne was around for tickets two weeks ago, I saw Rinarin three weeks ago, and Raiden left but still posts as nonsupport. :o
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Oh right, it was Raiden who I saw leaving, but didn't knew about anyone else
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Raiden: left temporarily due to life.
wbarton: quietly left the site even as a member, just felt as though it was time to move on.
Kaitlyn: taking a break.
Mike: shrugs Haven't talked to him in ages, probably the same.
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"wbarton: quietly left the site even as a member, just felt as though it was time to move on."
Sad to hear this. He was a "good egg", and will definitely be missed :(
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Since people think I should try for Support, I wouldn't mind knowing how I might apply for a position. Should I just send in a ticket? :P
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I think your avatar might scare people away. Personally I'd rather have unanswered tickets than nightmares!
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Imagine a job where you don't get paid and also you gotta do it on your free time, add to it some ungrateful people that won't even thank you for spending some of your free time to solve their problems, get all this and add another bunch of people that will just open stupid support tickets because they haven't read the FAQ.
That's this site supports "job".
Based on your comments you pretty much looks like one of those ungrateful i was talking about, just leeching and not even contributing on forums or giveaways.
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lol @Aserith, get a life bro, ur comment have so much angry and hatred to other people. Be nice to them or Don't comment ur shitty ass here, its good u have contributed so called $176.20 for this site and its nice. May u have more money to contribute, I wish u had a Brain to think about the feelings of people before commenting like nerds
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And yet, your comment is by far the more aggressive and brainless...
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Cant u read his comment ""Based on your comments you pretty much looks like one of those ungrateful i was talking about, just leeching and not even contributing on forums or giveaways.""
look what i said in my post, i was just asking because i thought the people on steam support are hired from steam, i didnt knew that they are volunteers.... Providing Information is better then acting rude.
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If by report, you mean the "Report User" button on profiles, then that doesn't actually work. It works, but we don't have access to those.
If you have SGP, that button will transform your user report into a standard support ticket.
Please contact support for any user reports you want to make.
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Thanks for the answer.
I'm not actually the kind of guy that report that much, i think i've only reported 3 or 4 guys in the 9 months i've been using the site, as i said it was just curiosity :)
I know i should install SG+ but i won't lie, i'm so used to see the site like this that i'm too lazy too install it :P
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It'd obviously have to be to cg for site maintenance, but cg has long been of the opinion that that would undermine the site's credibility.
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I'm already waiting 2-3 weeks for it. But i've got time :P
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Short on staff, yes. And it's a volunteer position and some of us are more active at times, or get burned out and spend less time than normal. Like lately I've only been doing reroll tickets because I'm a bit tired, and those are generally higher priority to me.
Generally, being rude or bumping with complaints about support being slow are going to be ignored by staff even more. Sorry, that's just how it is. This is a private website and we're volunteers and if we don't help you right away for whatever reason, you just gotta wait. Many issues are judgment calls, and user behavior will factor into it.
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Short on staff. i have some free time.
I know i'm not exactly "super well known" around Steam Gifts. But if you see the amount of tickets i send you on scammers etc, you'll see i pull my own weight when it comes to cleaning up the site ;)
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This is disheartening. Seeing two topics about this in the same day. I know we haven't met our quota for work lately.
As a general tip: if you're ticket is in "Require User Reply", the ticket does not show up in our lists. If you have a green number next to Support than that means you have to reply to a ticket in order for it to get back to us.
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They're not bad. They tried to fix my problem and when it didn't exactly satisfy my problem, they started throwing 15% promo codes at their screen to give to me. Unfortunately the ones I got didn't work or it expired by the time I tried using it or something lolz :(
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Still sounds better than steam support. They reply a week later with requesting info that I provided in the original question. Then I have to wait another week for another response :(. Every support ticket I open with steam (I try not to but if its a must) I will start off with something like "please read the question entirely".
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Lol I don't really care :3 unless it's something super urgent, I never bump the ticket
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They already have a hard time from unpatient people like yourself, don't make their voluntary work even harder.
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^ this kinda sums everything up. They are not getting paid to do this, but do it in thier free time.
Learn to value what you have for free as there isn´t a lot of things left in this world you get for free =)
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Give em a break! They've always been super helpful for me :)
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its more then 1 week no reply from steamgifts support
i have to wait more right ?
good :)
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