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Bought Rust and it doesn't appear on my game library

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Titaniuum

A few days ago I started sharing libraries with my friend. So, I decided to download and play Rust from his library. Well, I kinda linked the game and decided to buy Rust, but I think that the game already being on my friend's library kinda bugged it, because now it doesn't appear to me. I bought it using my Steam Wallet funds but, it doesn't appear on my lirabry or in my profile. I don't wanna send a ticket to steam, since I know how long they take to answer us. All I got is the purchase receipt. Please help me!

11 years ago*

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18 Comments
MegaGiga

Steam is bugging today some games don't appear in library when added, seen three other people confirming this.

Try installing it via steam://install/252490 command (copy it in a chat and then click), maybe that will fix it.

11 years ago
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Titaniuum

No, it didn't. I used Steam Wallet Funds, I thought it would be immediately added to my account.

11 years ago
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wuut

Does an entry titled "Rust" appear on this site?If yes,just wait some time.If no,talk to the support.

11 years ago
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Titaniuum

Nope, It doesn't

11 years ago
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Titaniuum

Please, I need someone to help me

11 years ago
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bobofatt

Then contact Steam Support. If it's not showing in your account purchases, yet the funds have been removed, they're the only ones that can help you.

11 years ago
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Titaniuum

Yeah. Even that I know it's going to take some days to that delayed support to answer me, I've contacted them.

11 years ago
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seized55

Did you already try restarting steam?

11 years ago
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Titaniuum

yes, haven't tried my computer, but I don't think it's really going to work if I do.

11 years ago
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Titaniuum

Now I tried my computer, and still nothing.

11 years ago
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aeighwoupe

What does it says here?
Did it show this?
Can you try install/run it from there?

11 years ago
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Titaniuum

No, it doesn't. But as my I used to play Rust from my friend's library, it shows the analysis thing where I can say my opinion about the game. and I click on that Activity button to see what friends are doing, there is one notification that tells everybody I've bought Rust.

11 years ago
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aeighwoupe

Well, if the green bar is not there, then you do need to contact steam support for it.

11 years ago
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Titaniuum

Why? my Steam Wallet has been discounted but the game didn't appear. <<<<<<<<<<<<<Disconsider

I thought you said: " you do not need to "

11 years ago
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chlbrn

I remember the longest delay time for steam to get my game in my inventory was 5 hours. I don't know why but most of time it automatically is added to your lib or inventory but I had two experiences that was delayed. The one took 3 hours for me to get, another took 5 hours...Just be patient and you can contact steam support.

11 years ago
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Titaniuum

Did you pay using Steam Wallet funds ?

11 years ago
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RealNC

If it's in your account details ("transaction history"), then it will be added. It's probably some database problem the store servers are having. If it's still not appearing after a day, then you should open a ticket for sure.

Btw, it has nothing to do with the Steam Wallet. I bought games with Steam Wallet money before, they were all added immediately, just like when paying with a credit or debit card. So it really sounds like a database update problem on Valve's side.

11 years ago
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Doko

The same case happened to me. I mean, almost same, the game I got is Condemned Criinal Origins (Steam gift, from my friend). I added it into my library. But the subscription list doesn't show it, although the activity list indicates that I added it into my library. You can add me on steam to see.

Well, I created a ticket anyway.

11 years ago
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Closed 11 years ago by Titaniuum.