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2 weeks and no replies from Steamgifts/Steamtrades support

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nkbobo

I have this problem from 2 week:

"Problem with a negative feedback on SteamTrades

this are the proofs.

I have traded with this man: XXXXXXXX. He traded with me and than, 16 hour later, he said that my Tropico (gift) is not good and want back what he have traded to me. I've tried to help him, and I have said to contact the Steam Support, but he wouldn't do this, probably because he is lying. So he have blackmailed me and then leave to me a negative feedback. Can you remove the negative feedback?"

I haven't received any reply from the support. What else could I do?

1 decade ago*

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19 Comments
wotgamer

Please remove the names and links, as that's 'calling out' and can earn you a suspension.

As for the backlog of support tickets... you just have to wait. Chances are they'll get to it soon. I've had to wait longer than two weeks for a few of my tickets.

1 decade ago
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nkbobo

thanks for the info.. :)

1 decade ago
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chairmankao

Two weeks, though? That sounds more like it has slipped between the cracks.

1 decade ago
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wotgamer

It eventually got answered though? Huh.

1 decade ago
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chairmankao

Anything noteworthy about those tickets? Unusual circumstances? I mean, I can't see it taking two weeks to approve / deny a re-roll.

1 decade ago
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wotgamer

No, not a reroll. Just some tech support issues. Nothing big.

1 decade ago
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CHTonRage

First, hide the name. No calling out.

1 decade ago
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vidmavidma

Remove the info and bump the ticket.

1 decade ago
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Alloys

sounds like a right mug :L

1 decade ago
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Lowis

Here's your answer.

1 decade ago
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wotgamer

we should get a collection of these things

1 decade ago
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wuut

Yes.

1 decade ago
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Undac

Yes
Yes

these are all my tickets :|

1 decade ago
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TheDopefish

The new SG trading cards :D

Now, where is Wormy?

1 decade ago
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nkbobo

Another time they have replied me an solved the problem in less time..

1 decade ago
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k3lt

First world problems.

1 decade ago
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Getty

So far i got 1 week on my ticket with the same problem as yours. Must be hard deleting a comment xd

1 decade ago
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nkbobo

Do someone know an admin? Still no reply..

1 decade ago
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Jadax

Takes a while..my reports are answered in the same day, but support questions take 3-4 weeks on average :) So just wait it out.

1 decade ago
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Closed 1 decade ago by nkbobo.