But -as far as I know- if it has been less than a month, you will get a re-roll even if the suspension has been served.
Edit: I agree with your point, but changing the wording would not reflect this 'one month' rule anymore.
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Even if true, my point still stands. The current wording discourages reports that are of violations older than a month, while my suggestion does nothing to hurt or affect situations involving the first month.
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Nope. If it's within a month, you'll get a reroll no matter what, suspension served or not.
If it's older and they get suspended for it, you'll get a reroll for "Suspended or Inappropriate Behavior"
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My point is that the language has no meaning on the front-end, and only confuses and discourages people. The technicalities should be relegated to the backend. It's poor interface design.
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I don't know, I don't really want to argue with users constantly because "it doesn't say it has to be this month"
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OK, then how about adding a second dropdown for violations older than a month? My point isn't going away. It's valid. Do you want people to check and report everything or not, and if so, how do you make that as clear and unambiguous as possible?
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Well, like Oppenh4imer said. During the first month you will get the re-roll granted independent if the violation has been reported before. So there is something special about this first month which should be highlighted in some way. But I agree that the actual wording may discourage people in reporting.
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Yes, but that specialness has no meaning to the purpose of encouraging people to report. It's a technical detail that should not be part of the front-end language.
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Changing the wording might hurt cases in which the GA creator knows that the winner was suspended recently for a recent (less than a month) non activation and does not request a re-roll based on that.
I think it would be interesting to have numbers on that (re-rolls because a non activation within the last month without a suspension, because it was already served.), if there are any.
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Maybe there could be another category for not activated wins past that one month limit. At least it would show right off the bat that there is a reason to report for both cases.
Yes, that would be another solution. People need to clearly know that it's not just about the first month.
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No, I don't see that at all. That's what the current language does. Most people don't even understand the whole nuance of this stuff, and they should be encouraged to report anything and everything every time. Technical nuances like that should not be part of your front-end interface.
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unactivated win this month + not suspended yet = suspended and rerolled
unactivated win this month + already suspended = rerolled
unactivated win over 1 month + not suspended yet = suspended and rerolled
unactivated win over 1 month + already suspended = request cancelled
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That still makes the wording of "...this month..." problematic, because when a violation occurs is still irrelevant except as a back end detail, not something that should be adding confusion to the front-end when you want people to report violations. It's a poor and unnecessary language choice.
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i was told to request rerolls every time i see something bad.
Yes, but the fact that someone as intelligent as you had to ask means the interface is broken. There should never be any ambiguity. The interface should scream "report everything".
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Is there a way to know if someone was already suspended?
I had winners before that had unactivated wins over 1 month, but since the ticket specified "did not activate previous wins this month" I end up not filling a report.
If there was a way to know if someone was already suspended for a specific unactivated win, then it could be useful for GA makers and could even diminish the number of support tickets because some part of them must be about reports that were already punished.
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Sad that that is the only solution since it puts more burdens on staff and they are already overburden with tickets...
They could add a note in the page of the giveaway that the user was punished for, that way GA users could just check before sending new tickets.
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I totally agree with you, this wording got me seriously confused the first time I've encountered a rule-breaker. I decided to contact the support no matter what, but I can see why some people won't.
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learned something, really didnt know I had to report also older then a month, I did read it the way Sickteddybear mentioned it
So I never reported it
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Hey,
So how do you know if a user was already reported and a suspension already served ? I currently have two winners. One regifted a giveaway ten months ago, the other one a week ago. What should I do ?
For now, I've only asked for a reroll for both. Possibly I was wrong to do this for the first one ?
Thanks
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You can not know. Ask for a re-roll and support will tell you if the suspension has already been served.
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In the re-roll request phrasing "Regifted or Did Not Activate Previous Wins This Month" you should delete the "...This Month..." part, since re-rolls are always granted irrespective of when a violation occurs, if it hasn't been previously reported.
The wording "...This Month..." actually confuses and discourages people from reporting rule violations, because many think that if something happened longer than a month ago, some kind of statute of limitations has passed, which is absolutely not the case. This is how a lot of rule violators slip through the cracks for years, because people think, "Oh, that's old, so it's too late now." No, it's not too late.
People should be encouraged to report all violations no matter when they happened, and then support will let them know whether someone has been dinged for it already.
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