A single suburban father (Kevin James) works at a mall as a security guard to make ends meet, and he takes his job very seriously, even though most of his colleagues and customers don't. As the holidays approach, Paul gets his moment to shine when Santa's little helpers shut down the mall down and take hostages, including his daughter and girlfriend. He realizes no one knows the place better than he does, and he mounts his trusty steed, a Segway, and goes to the rescue.