Let 7 days pass before doing anything. Read FAQ meanwhile for future solutions.
For example:
If you contacted the winner of your giveaway on email and Steam over one week ago and they have not yet responded or redeemed any keys or gifts you attempted to send, please contact support to request a new winner. When creating a ticket, we ask you to include data that suggests you made an adequate attempt to contact the winner, such as screenshots of emails, friend requests, or gifts pending on Steam. If the request is approved, a new winner will be generated by the site.
Comment has been collapsed.
It's only been 2 days, I have realized not every one is like me eager to redeem their key
I was concerned there is a problem with the key, but now that I know they didn't see it yet, I'm relived
I'm certain they're not the kind who would steal the key
thanks for all this info
Comment has been collapsed.
That happened to me. It showed the winner viewed the key but they didn't even write anything in the game giveaway. After 7 days they marked it as not received and didn't even bother mentioning to me that it didn't work so that I could replace it. So I just left it as is and took the not received.
Comment has been collapsed.
218 Comments - Last post 6 minutes ago by Zalore
379 Comments - Last post 14 minutes ago by Myrsan
69 Comments - Last post 54 minutes ago by CapnJ
15,210 Comments - Last post 1 hour ago by RePlayBe
45 Comments - Last post 2 hours ago by Luckz
6 Comments - Last post 2 hours ago by Fluffster
587 Comments - Last post 2 hours ago by CeleryMan727
117 Comments - Last post 9 minutes ago by SyrslyTwitch
73 Comments - Last post 12 minutes ago by SyrslyTwitch
44 Comments - Last post 20 minutes ago by CSLocura
2,349 Comments - Last post 28 minutes ago by Gekkonidae
9 Comments - Last post 30 minutes ago by UlverHausu
5,613 Comments - Last post 34 minutes ago by FruitCober
2,590 Comments - Last post 44 minutes ago by Chris76de
Hi, hope everyone is doing well
I made a giveaway and sent the key to the winner but he didn't redeem it or said that there's a problem with the key
And I can't seem to find a way to contact them it's been 2 days since I sent the key and they were online several times in that period
What should I do?
Comment has been collapsed.