The winner has 7 days to give his feedback. If that time period is up and you have proof you can ask support to change the feedback to received. (request Received Feedback). And to the second question it will only show as won once it is marked as received.
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This game?
It's been more than 4 months!
Also, I suggest you follow Masafor's suggestion on that giveaway still.
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I am pretty sure that the "gifts won" stat only goes up when a game is verified as recieved. To stop it saying "I didn't get this game!" and marking that as one.
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I created a giveaway and some user won the game. This user refused to give feedback even after he confirmed that he received the game. I'm asking him to give positive feedback but he's ignoring me. Can I write support and send them the screenshot of the user confirming it?
Anyway, the main question is... why this user profile shows:
Gifts Won 0 ($0.00)
Gifts Sent 0 ($0.00)
?????
He won at least mine!
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