I have received on my ticket (however I have triple charge):
"I have gone ahead and and forwarded your information to our team of experts in hopes of getting a solution for you. We will notify you as soon as the issue is resolved, we appreciate your patience and understanding throughout this time."
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Looks like you hit the jackpot :D, I got charged just twice.
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I'm an original subscriber and double charged too.
One order confirmation email at 23:59 BST & one at 02:57 BST
The first email mentions the monthly subscription, the second one does not
Interestingly both are at the same price 2.99 €, which is what I would expect to pay in the UK with 20% VAT for the monthly subscription. A one off payment should be 2.99 € + VAT
However the breakdown on the 23:59 email is:
Payment method: Paypal One-click 1.79 €
VAT 20% 1.20 €
Grand Total: 2.99 €
So the grand total is correct but the payment should be
Payment method: Paypal One-click 2.49 €
VAT 20% 0.50 €
Grand Total: 2.99 €
There is no breakdown on the 02:57 email
Each email has a separate order number which matches up on the orders I see in my GTA account
EDIT: At 13:45 I received a second confirmatory email for my second order, this time formatted like the confirmatory email for the first order
I've not accessed the keys yet as don't want to end up using the set they revoke when they sort out the double charging ..
However, checking my Paypal emails I see two, each with a charge of €3.34 EUR
All very confusing ..
I have created a ticket with the details in so let's see how they handle it :)
TL;DR
I've been sent two orders and charged at a cost slightly greater than I was expecting
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part of the reply to my ticket
Greetings,
Thank you for contacting G2A Digital Marketplace Customer Support. G2A is a marketplace where Customers have a wide range of products offered by independent sellers.
I have gone ahead and and forwarded your information to our team of experts in hopes of getting a solution for you. We will notify you as soon as the issue is resolved, we appreciate your patience and understanding through out this time.
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Open up a payment dispute on Paypal's website through their customer protection, immediately. This way, if G2A doesn't respond to your claim, you can get your money back anyway.
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See my comment for why paypal refuse to cancel the transcation
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Latest email in response to ticket
Hello
We are already working on your problem. We will do our best to resolve it as soon as possible. Please abre in mind that Paypal is a higher instance and our reach into their systems is limited which may cause some delays.
Please rest asured that we are aking care of this as we speak.
Regards
Jeff
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Reply to me updating support that I'd received yet another confirmatory email for my second order
Greetings,
thank you for the inforamtions we will give this forward to investigate.
Again we are sorry for the Trouble that was cause here.
Kind Regards,
Kay
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Latest email :)
Your payment for the order no. 1db68adc-e101-446a-96a3-8f0321ba8783 has been returned
Hello, <SHANDYANDY>
Please review the transaction below that is being refunded right now.
G2A Deal
Order number: 1db68adc-e101-446a-96a3-8f0321ba8783
Transaction date: 31 March 2017 01:57:06 UTC
Refund amount: € 3,34
It usually takes up to 24 hours for the money to be cleared out and reach your balance.
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Hey Shandyandy I understood what happened by contacting PP. The problem is that what we subscribed last month is not what we pay. If you go in the details of your PP account you will see (did you pay with PP?).
My case is: I paid €1.82 for the last month deal. The truth is that I subscribed for €13.14 (discovered in the PP details of the transaction). Then today I got charged 4 times (!!!) of €2.83 receiving 4 times the same keys :((((
At the end 1.82 + 4*2.83 = €13.14 .... Dont know what to do. I dont want that keys 4 times!!!
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I double checked and I was just charged 2.12 € for last month, which is about what I expected so can't explain what happened to you :(
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uhm that's what I believed. I dont know in english but if you paid with PP you should go in the section of the automatic payments. click on g2a deals subscription and you will see the total amount of the first transaction that for me has been charged now
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I also got two deals. Charged at 2.49€ each. One at 3.42 AM and 2nd at 6:28 AM +5.45GMT.
Created a ticked and they replied the following
I'm truly sorry for the inconvenience. It seems to be a bug. I have already notified our IT Team that are putting their best effort in hopes of providing the solution as fast as possible. Please make sure you DON'T display the second pack of keys. For now, we're gathering transactions that were extra charged. Please accept our apology. Your patience and understanding are highly appreciated.
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Interesting and slightly alarming email from paypal
We've investigated your unauthorised payment claim. The payment in question was sent as part of a billing agreement previously set up. For this reason, we're unable to consider this to be an unauthorised payment.
As a courtesy, we've cancelled this billing agreement for you. In the future, however, please be aware that you can manage and cancel your billing agreements directly from your PayPal account.
Here's how to cancel a subscription or recurring payment:
1.Go to www.paypal.com/uk and log in to your account.
2.Click the Settings icon at the top of the page.
3.Click Payments.
4.Under 'Manage your payments', click Manage Payments.
5.Use the filter to select the seller whose agreement you want to cancel and click Cancel.
6.Click Cancel Profile to confirm your request.Note:
•You can't reactivate a recurring payment after you cancel it
•Cancelling a payment doesn't cancel your contract with the merchant. You need to pay the merchant for any goods or services you have already received.If you're unhappy with the terms of your subscription/billing agreement, we encourage you to work with your seller to find resolution.
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Yeah, I now see that the best way to manage this is:
Subscribe to the bundle, then after you receive your keys...
Cancel the billing agreement with Paypal here: https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist
Leave your G2A subscription active on the G2A site.
When the next bundle rolls around and you decide you want the games...
Re-establish the billing agreement by following the list here: https://www.steamgifts.com/go/comment/v7zfrDW
Then, once your new bundle is paid for, go back to step 2 above.
Basically, the idea is to remain subscribed in the G2A system so that you get any bonuses or benefits from being a continuous subscriber, but you prevent any glitched charges by removing the dangerous pre-auth with Paypal, which as you can see above, basically gives them carte blanche to charge anything they want at any time, with no recourse via Paypal, because the agreement is basically a form of endemnity for the merchant.
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Actually PayPal is not above the law and depending on your location and the laws that are governing any such transactions you might be already covered against such abusive practices.
That being said, I think G2A will reimburse those affected by this bug. I received a reply from them moments ago stating they are gathering transactions that were extra charged. Usually this is the standard procedure for a bulk refund. We shall see, I guess :).
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Yes, they are not above the law, but the point is, Paypal will not be helping you with any disputes, because the billing agreement is a de jure authorization for any future payments, even mistaken ones. To get help if there's an impass, you'll have to seek it outside of Paypal.
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They also double charged me.
G2A tries to become a legit seller, they said. Well, time to make use of PayPal customer protection, cancel my G2A account afterwards and block them on Paypal.
@ShandyAndy: Those are PayPal fees. OP did not mention those in his post, however, they are mentioned on the G2A deals website.
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So I guess the extra 0.35 € is the fee, which I've not got an issue with (although I don't remember being told anywhere what the fee was)
If that is the case, where is it itemized on the receipt or disclosed anywhere? The invoice and everything else just says 2.49. Don't they legally have to make it explicit? Isn't it against Paypal's merchant TOS to tack on a fee to use Paypal? If the fee isn't for Paypal, then what is it for?
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If that is the case, where is it itemized on the receipt or disclosed anywhere?
It only appears on the paypal receipt not the G2A one
The invoice and everything else just says 2.49. Don't they legally have to make it explicit
I see
Payment method: Paypal One-click 1.79 €
VAT 20% 1.20 €
Grand Total: 2.99 €
which is just plain wrong. I would expect to see something like
Payment method: Paypal One-click 2.49 €
VAT 20% 0.50 €
Grand Total: 2.99 €
Isn't it against Paypal's merchant TOS to tack on a fee to use Paypal?
I honestly don't know
If the fee isn't for Paypal, then what is it for?
No idea. I can't find an explanation anywhere. I only accepted it because at the end of the day I think 3.34 € is a decent deal for the games ..
But I can only agree with your sentiment. It's a shambles at best and possibly illegal at worst :(
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guys I got scammed by this G2A Deals.
This night I received multiple transaction (4!!!) of the same amount receiving 4 times the same keys! I didnt request them. I contacted PP and they told me that when I activated the first g2a deals payment I didnt pay 1.82 euros but a total of 13.14 euros!!! and you have to notice this because this is not mentioned by g2a.
AT the end, G2a let me pay this total amount today by letting me buy 4 times these games for a total of 4x2.83 + the previous 1.82. I deactivated the subscription immediately and I will open a ticket from the g2a side!!!
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Also double charge here and missing keys for Showdown and Planar Conquest. I´m not sure if G2A knows what they´re doing.
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Apparently the Planar Conquest key is to be sent out via email shortly after the deal
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Yes, thats what they told. On the other Hand they did´t say that they will double, triple or quater charge original subscribers and also not that most of them will just get a part of the bündle. Doesn´t look like G2A knows how to manage a Bundle Sale. I´m curios what mistakes will happen next.
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Salut à tous,
faite attention si votre êtes abonnés à ce deal, je viens de me rendre sur mon compte Paypal, ils ont pris 2 fois le paiement pour ce deal.
Vérifier votre compte.
Désolé pour mon anglais
Hi everybody,
Be careful if your are subscribed to this deal, I just go to my Paypal account, they took 2 times the payment for this deal.
Check your account.
sorry for my English
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Their answer :
Dear Customer,
Thank you for contacting us.
Please accept our sincere apologies for this problem to happen. We do confirm that a certain amount of G2A Deal subscribers have been affected by the problem with reception of Dirt: Showdown game. Please be assured, however, that the missing product will be sent to you as soon as possible. Our specialist are currently working on fixing this and the solution will be provided soon. Also our specialist are currently verifying the situation with receiiving 2x G2A Deals to provide the solution as soon as possible.
Should you have any other question, feel free to contact us again.
With best regards,
Izabela
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Ffs, was charged twice because I had one deactive payment for G2A Deal that I never finished paying for and one completed and paid order. Now they charged me twice for no reason. And I still haven't received Planar Conquest. And for chargeback they told me to wait for one week, wtf?
They are the most incompetent bundle site ever. Can't even charge me right.
PS. Here's their answer:
Greetings,
thank you for contacting G2A Digital Marketplace Customer Support. G2A is a marketplace where Customers have a wide range of products offered by independent sellers.
Our specialists will investigate this issue in a timely manner. For now we ask for patience until the case is resolved. Sorry for your inconvenience.
If you'd like to make another purchase at G2A Marketplace, please use this code to receive 3% of the price cashed back to your G2A Wallet:
GS-OD94-JUHW-MSR2
It'll be good for the next 7 days & when there's only 1 product in your cart.
With Best Regards,
Daria
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was charged twice because I had one deactive payment for G2A Deal that I never finished
I'm not sure that's the reason. Apparently everybody was charged twice, one person even 3 times.
They are the most incompetent bundle site ever.
In my opinion they are not really a Bundle site (yet). They are basically pirates trying to go legit after making it.
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If you'd like to make another purchase at G2A Marketplace, please use this code to receive 3% of the price cashed back to your G2A Wallet:
Oh, wow, a 3% code. If you use it to buy a game costing a mere $84 from them, that would totally make up for the money they took from you! 🙄
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I made a (factual) comment about the double charging on the deal page which was awaiting authorisation but now appears to have been deleted ..
EDIT: looks like it goes invisible after awaiting authorisation and before being authorised to appear on the web page
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ho ! So strange ! lol
It's not a legit site, so obviously they don't use legit actions :)
Even when I posted a bad review on trustpilot site (or something similar) for G2A, I had to fight and prove multiple times with multiple documents that I had really used the site, G2A was trying to take done my bad comment by any means ! (that explains why their ratings are good, most of customers don't fight until the end I guess....)
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I see your comment btw. So at least they aren't deleting comments.
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Got charged twice for this subscription.
Response from support:
Greetings,
Thank you for contacting G2A Digital Marketplace Customer Support. G2A is a marketplace where Customers have a wide range of products offered by independent sellers.
I'm truly sorry for the inconvenience. It seems to be a bug. I have already notified our IT Team that are putting their best effort in hopes of providing the solution as fast as possible. Please make sure you DON'T display the second pack of keys. For now, we're gathering transactions that were extra charged. Please accept our apology. Your patience and understanding are highly appreciated.
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Also charged twice here and missing keys for Showdown and Planar Conquest.
I had the same message from g2a support.
And they game me a 3% coupon for their marketplace... Hey , are you f***** kiddin' me??? Gimme my money back, not a stupid coupon!
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good deals, but incompetent team behindthe scenes, time to leave G2A again they got their chance.....
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I know that a lot of people don't like G2A here, I myself have a mixed feelings about them. However, I'm a bit shocked that people are jumping to conclusions so fast.
Errors do happen and they do happen to everyone. I think that they are going through hell at the moment in order to handle this situation. While I agree that the situation is unacceptable, I also do think that they will solve this. Imagine if you had thousands of angry customers bombarding your company and on Friday :D
Don't crucify me, but we are talking about less than 5 "moneys" here. In some cases a bit more. I really doubt that they would do something as stupid as this on purpose, they would destroy their fragile reputation completely.
A little bit more patience and understanding is all that is needed here.
I bet if this would have happened with humble bundle, everyone would be chill.
And in the end, even if I get 2 bundles, no the end of the world, more to give away :)
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I'm not defending G2A by any means. I personally haven't had any problems with them, although I have bought something from then once or twice. But I also do believe that this situation will be solved, a lot is on stake for them here.
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You need to realize that there will be many people who won't apply for a chargeback because they don't realize that they have been charged twice or because they don't want to go through the (inconvenient) process in order to get a few dollars/euros back.
I am not so sure if G2A is going to charge back the incorrect orders to these people.
If they don't refund everyone automatically, they will have made quite a lump of cash due to this "mistake", no matter how many chargebacks they will have to take care of.
Given their shady past, I am not so sure, that we can trust them in this regard.
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I would still prefer to think that this happened by mistake, since they have been trying to "polish" their image lately. If this is on purpose then I will specifically charge back everything I can from them.
I haven't read to much about G2A shady dealings, except that its considered a gray market, what are the shadiest things they have done?
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Not sure how that proves that I'm defending them. Care to elaborate?
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I bet if this would have happened with humble bundle, everyone would be chill.
Personally I'd bet most wouldn't but I agree Humble have a decent reputation to back them up, G2A don't which makes people more hostile to them. You have to earn respect and G2A are failing to do that, which is a real shame as I think both bundles have been great.
At least they have acknowledged the issue and say they are dealing with it. I'll give them my final judgement when the mess has been cleared up.
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I actually did enjoy their bundle as well and knowing that it really is in cooperation with the developers puts my heart at ease (I have read feedback from actual developers). I really like the fact that you get bonuses if you stay subscribed. And this months bonus game will be one which I will definitely enjoy. :)
I just got refunded for one of the orders, so I guess they aren't out to scam everyone. I'm actually a bit surprised it happened this fast, I can only image the clusterf*&k.
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Yep, I got charged twice as well.
Greetings,
Thank you for contacting G2A Digital Market Place Customer Support. G2A is a marketplace where Customers have a wide range of products offered by independent sellers.
Apologies for this little incident and the inconvenience caused, we are well aware of this issue, it is already reported to our specialists and it will be solved as soon as possible, you don't have to worry the necessary will be done.
If you have not yet displayed the keys kindly ask you not to, this will help solve your problem much faster.
With Best Regards,
Adnane E.
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Well i unsubbed on both G2a and paypal. Only to log in this morning to find the shady bas....... tried to uncancel my cancel of the sub ( i have 3 rejected on my deal page).
Brought a one off purchase only for g2a to try to recreate a subscription on my paypal. nope, nope with a side of nope.... nice try.
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LINK: G2A Deal Edition #2
PRICE OF THE BUNDLE:
Subscription: 2,50 Euro (+VAT)
One-time buy: 3,00 Euro (+VAT)
THE PRICES ARE IN EURO!
Let me know if I've made a mistake somewhere in the chart.
CLARIFICATION FROM G2A SUPPORT REGARDING OCCURING PROBLEMS:
1) I didn't receive the bundle:
⬇ link (thanks jastedd!)⬇
2) I didn't receive Planar Conquest despite I am an active subscriber:
⬇link (thanks Frostt!)⬇
3) I didn't receive Dirt Showdown:
⬇link (thanks Demiss!)⬇
4) I was charged twice (or more times):
⬇link (thanks tomb20!)⬇
⬇link (thanks ShandyAndy!)⬇
5) When will I get my copy of Planar Conquest: [NEW]
⬇link (thanks veebles!)⬇
People, don't panic. It's just a mistake on G2A side. They've just started this feature so I'm not even surprised they could make a mistake or they haven't been prepared for everything. I'm sure they'll resolve your problems, just write a ticket and be patient. They have probably like hundreds of thousands people sending tickets right now + they have to resolve the issue with third-party player like Pay-Pal too I guess.Okay you can start to panic now xD Such a mess.
1. They've started to refund unwanted subscriptions.
2. They have started sending Planar Conquest keys. This might be helpful: thanks Adrole
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