I've recently traded-in two games to buy one steam game from them. And then I found my account closed after about a week.
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Why should I give them proof when I have done nothing? If I say you have stolen my money, do you need to prove it to me? When they say I have created multiple account, they are the one who started the flame, should they be the one who to prove.
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What proof can someone give for that kind of accusation. How can you prove that you don't have more than one account?
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You can't prove a negative, for all we know Santa Clause is probably a real fucking guy because we can't prove he doesn't exist. It's impossible to prove a negative.
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Tell me, how do you prove you don't have something? and not something that's supposed to be attached to your body like a penis either
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Have them check your account for IP locations and such. Maybe your account was hacked. They seem very short in their replies. I know for a fact that they could do more.
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I've already requested for their supervisor to provide proffs. But according to their current reply, they seem not like want to prove that.
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"they NEED to inform you why you got banned with all details."
No they don't.: "Without limiting to any other rights it may have GMGL may remove, restrict, cancel or suspend access to and use of the Service and any part of it, if it considers (in its sole discretion) that you have breached of any of these terms and conditions or if it is reasonable to do so."
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Wait a moment, it says they do not share sensitive information, but what you were asking for was the names of accounts they said you also had. How is it sensitive information if it is 'your' account?
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That's their excuse. They just banned a random person.
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Because releasing account personal information to an unqualified person is a perfect way to walk into a PR and legal disaster. The privacy policy and GMG's legal liability is more important to them than a customer they've already determined (for whatever reason) is unwelcome on their service. Their terms of service are not written to defend you at their expense.
Besides, we're taking OP's word on it, and people always paint themselves in the best possible light when taking their argument into public. Besides, since when is SteamGifts the Better Business Bureau of the Internet? Or long-form Twitter?
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Why don't you read the emails more closer? Did I post only my emails?
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Except, according to them, they aren't other people's accounts, they are his. ;) I know what you mean though.
>>Besides, since when is SteamGifts the Better Business Bureau of the Internet? Or long-form Twitter?
It's a forum for members of the SteamGifts community, many of whom use Steam and Green Man Gaming. It'd be pretty damn boring if we all limited our topics solely to SteamGifts giveaways...
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"We banned you for creating multiple accounts."
"(oh btw no we can't tell you what the account names you created are, that's sensitive information, even though we insist that they're your accounts)"
That's ridiculous. Tell them you'll be chargebacking every single game you purchased with them if they don't give you some answers.
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seems they tolerate multiple accounts if you spend money
question: Request #17304
Why I can't buy more copies of a steam activation game? May 27 10:21
I gave away first copy to a friend and I want to buy another for myself, why would I have to create another account?
answer: Hi, unfortunately, you may only purchase one product per account. If you would like to purchase another game, it would have to done through a different account, with different payment method.
We apologise for any inconvenience this may cause.
Regards,
Rik Wortman
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It doesn't matter if they tolerate or not. The most important thing is them make up a reason to frame a customer, and I don't event know why they are doing this.
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so do i,they dont want money from u
someone created multiple accounts with same ip,(i am LAN user)so they just block all,i guess...
completely agree with the op, gmg is asshole
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He was banned for turning in FREE games for credit and using it to buy another game.
He said himself in the other thread that he had done this. The CS rep who said multuple accts was probably just giving their generic response.
Whether the system mistakenly allows it or not, do you not soee anything wrong with getting free games then turning them in for credit?
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That's how I bought my first game on there. Since then I have purchased 7-8 games on there. If anything the free games they give away is just incentive for people to use their services. If it wasn't for the free games I would have never signed up.
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^This. And also the often amazing sales they have for games that have to be activated on Steam.
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It doesnt matter. If the system allows it, why should he banned by a mistake of site creators? They do not even say anything about it, and they could.
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If it's not allowed to trade-in games to buy another game, why do they provide such feature and advertise it on the homepage?
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How is it not the same? It's their advertising campaign. They even said you should sell Disciples 2 for credit if you want to buy another game from them. They will offer you something and if you will not return them the money they gave to you right away they will ban your account?
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Uh, I haven't used GMG much, but I remember them specifically advertising something along the lines of "even if you don't want it, get it and trade it in for credit!" in the case of their Disciples II freebie. I don't think that's something they generally ban people for.
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Whether it's a bug or not, it's not my fault. If it's a bug, THEY ARE responsible for it, I'M NOT.
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"Remember Disciples II? Now there's a new offer...
If you still have Disciples II and haven't yet traded it in, you can
take advantage of our buyback offer. This means you can trade it in
against a specific game to receive a bigger discount!"
I got this from their newsletter, at some point Disciples II were free, and I got them that way.
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Wether you're playing with a game you didn't pay for (because they gave it away) or you trade it in to buy a different game, I fail to see the big difference. If it actually bring them a new costuner that's likely to buy games again then I say this is a good thing.
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"Hi
We are sorry that you find our reply rude. This does not change our position and we do not share sensitive information with customers. We have closed your account.
Regards
GMG"
Stupidest reply ever. If you actually did open several accounts, then there would be no harm in telling you what accounts they were, and it would actually settle the issue, since they'd presented proof. But this? Generic reply that does nothing for anyone.
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Plus there's also the ever-present threat of people trying to social engineer account information out of people. If you don't believe that happens, work in customer service for a bit.
Not to mention the legal and PR ramifications if there was a privacy breach. What's going on here is, OP thinks he's more important to GMG than he is, all things considered.
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Also, that was to be the most unprofessional support ever.
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They have reactivated my account and said I won't be able to purchase anymore. That is they admitted that I didn't qualify for a ban, but they just don't like me (maybe for trading-in? Be careful.)
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It shouldn't be for trading-in, just read under Customer notes of Disciples II or here.
They are saying there explicitly: "The Giveaway promotion has now ended! Trade in your game for credit!"
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But that's what I exactly did to Disiples II. I traded in for credit and then used the credit when checkout.
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OP has a first world problem. And seems to think we all need to know all of the details, including a blow-by-blow account with a support employee who is not in charge of setting GMG's rules nor likely responsible for locking his account.
And if you think my comment is inappropriate, instead of calling me out, file a support ticket and let the mods correct me.
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I accused OP of having a first world problem. If you can't follow the conversation logic, I don't really know what to say to help you.
Except that here's a hint. When people put hashtags outside of Twitter, especially things like "firstworldproblems", they're not trying to create a searchable conversation tag for threaded conversation to happen, they're making a (probably sarcastic) comment.
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I understood your sarcasm, but you probably didn't unterstand mine. But thank you for explanation with the hashtags, I don't use them or twitter. To me your comment just seemed like trolling - I didn't find it useful, so I reacted to it in the same way you reacted to this thread - only without the hashtags...
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No need to understand economy, that's "hashtag firstworldproblems". It just happens.
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If that's the level of discourse you want to engage in, go back to twitter. ;)
This is Steam Gifts, a website devoted to giving away copies of games. If you don't want to hear people complaining about games, I suggest you go and sign up forums discussing AIDs, lack of clean drinking water and healthcare in developing countries, press-ganging of children into armies and female-circumcision.
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Do you have friends? If you received bad service, would you tell those friends? I have a feeling the answer to one or both of those questions may be no.
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So what's the other side of the story? What did you do to get them to ban you?
I'm skeptical of your innocence at this point.
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Why people skip reading the post and start accusing? Why don't you read their emails in my post, my post has already answered all of your doubts.
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I'll fix your post for you. "Why people skip reading and start accusing" should be "Why do you and BrianFarnet not believe what I'm saying from limited information"
I read it, but it still hasn't answered my doubts. I'm not accusing you of doing anything in particular, I'm insinuating that the company may have frowned upon something you did that caused you to be banned. (Maybe unfairly.)
I'll give you this - customer support was kind of unprofessional. If you did something that they believe wronged them, I could understand why they would react that way. I wouldn't approve, but I could understand.
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I created a GMG account last month, received their two free games, traded-in one game for credit as they suggested, and then bought a game with the credit applied. That's the whole story. What do you think a customer can do to an online store?
You should ask them what's behind this. How do I know what they think and things behind the scene? The information is limited because I'm the only one who tells all the information, they refused to tell theirs, they are hiding something don't you see.
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I've got the same issue as yours.
WTF!!! I purchase Darksiders2 on GMG which is still not released,and now they suddenly make my account inactive.
Those shitholes make a fucking decision.
Well,I'll try to contact the GMG support.And for sure,I won't buy games on GMG anymore!
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This doesn't exactly make GMG look good. I can see nothing in the ToS that prohibits multiple accounts. However, they do cover their asses with the usual boilerplate disclaimer:
TERMINATION
Without limiting to any other rights it may have GMGL may remove, restrict, cancel or suspend access to and use of the Service and any part of it, if it considers (in its sole discretion) that you have breached of any of these terms and conditions or if it is reasonable to do so.
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Are the people affected using a mobile connection (like a dongle you plug into your laptop) to use GMG? Could be that multiple users from the same IP are flagging GMG's system since your IP changes each time you connect to the internet and it's a very limited pool (at least my provider is).
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Please refer to the previous post for information
GreenManGaming closed my GMG account. They said because I have created multiple GMG account. I have never created multiple GMG accounts and I want them to prove.
If they said because they just don't like me, don't like a random person, they don't want my money, they don't want a random customer, it's fine, I can go away, nothing big deal. But the fact is not like that.
They made up a lie to accuse me. I didn't do what they said. They slandered me.
So what? Should I shut up and go play with my toy car when someone slanders me? Or should I fight back for my justice? How?
Here's the emails:
Me, Jul 12 14:32 (BST):
Hello,
My GMG account name is himiller.
Today I tried to open GMG homepage and the browser kept returning 404 page not found. Some friends said they were able to open GMG homepage without problem, so I cleared the browser cache and retried, and the GMG homepage can be opened now. But, when I tried to login, it said my account is inactive. Why is that? What happend to my account and why is this happening?
everton109, Jul 12 15:36 (BST):
Hi
We have closed your account because you have fraudulently created multiple accounts and obtained games by deception.
Regards
GMG
Me Jul 12 15:49 (BST):
Sorry but I have to say, how rude you are!
How come I created multiple accounts? Why would I do this? What are the other accounts I have created? What are their names? Do you have any evidence?
This is an unacceptable and ridiculous reason.
everton109, Jul 13 07:42 (BST):
Hi
We are sorry that you find our reply rude. This does not change our position and we do not share sensitive information with customers. We have closed your account.
Regards
GMG
Update. Their recent reply to my email.
Me, Jul 13 08:50 (BST):
You are rude not because of your reply, but because your company make up lies, slander your customer and fear to prove yourself. I have not ever created multiple GMG accounts, if you want to accuse me with that reason, prove yourself, otherwise you are slandering your customer, and this behavior is against the law.
I’m now formally requesting for a talk to your supervisor regarding my account that has been closed for no reason, and for I and my reputation have been slandered by your company.
Please forward this message to your supervisor and reply to this email in 48 hours.
Thanks to NGPriest, he helped me to make a call to the GMG customer service. They told me that they'll investigate my case and reply me, and then hung up my phone. (Before I finished talking. That's rude!)
This is their latest reply:
everton109, Jul 13 10:09 (BST):
Hi
I am the Supervisor of Customer Services. We have reactivated your account, but you will no longer be able to purchase games at Greenman Gaming.
Regards
GMG
Now my GMG account has been reactivated. I can login now, but I'm not gonna buy any game from them in my life. I swear.
Now I can see some doubt, why there are some people made up excuses for GMG? If you can't prove your guess, just don't guess. Here are their excuses:
Q: Trade-in Disciples II is not allowed?
A: Read this by yourself:
Not long to go until the end of our second birthday promotion, so in addition to continuing massive daily discounts we're giving out Disciples II: Gold Edition for free. This offer is available until Saturday 0900 UTC 26th May.
If Disciples 2 isn't your thing, don't fear! After the free promotion, you'll be able to trade in Disciples for $5 or ￡3 credit towards ANY game on the site! Combine that with some of our pre-order offers and you could be picking up games like Sleeping Dogs at a truly green discount!
So can you read the above sentences from them? Will you prove you are selectively ignoring this?
Please don't forget, they didn't say anything regarding my trade-in, didn't say I was not allowed to trade-in the games to buy another game. They said the reason they have banned me was I had created multiple GMG accounts, but that reason does not exist.
Q: You must have multiple accounts
A: Prove it!
Why don't you just prove it when you accuse a random person? You have my login IPs, you logged everything in your system, if there are multiple accounts that belong to me, show the account names, and show the connections between the so called multiple account between me. Why don't you prove? Or do you just can't prove because everything you accused does not exist?
Very simple reason, because you made it up! If you are sure I have multiple accounts, you have enough information in your system, just prove it!
Q: You said you don't have multiple accounts, why don't you prove?
A: Welcome hijacker! You can prove a negative!
If I say you have multiple accounts, can you prove you don't?
If I say you have stolen my money, 50 million dollars! 50 million!!! Now you prove you didn't!!!
Q: Referral code?
A: I don't know what is that.
Now I see a new excuse, referral code! So much fun!
I created the account because I was convinced to get Disciples II for free. If you say I'm connected with some referral code, prove it! Show everyone the code, show the connection between me and the code. For example, how much money I've earned from the referral code? Show everyone the transaction log that indicates the referral code in my GMG account and my IPs, show all of my transaction logs in your system. You don't need to say much, proving it means everything. PROVE IT! Or did you just made up a new excuse?
It is super easy for a GMG staff to prove all of what they said, they got my information, my login logs, my IPs (I use a PPPoE connection, and I only login GMG at home from the same personal computer), but none of them did! WHY? Or they just can't because all of these were made up? Why did you hijack my thread but feared to prove what you said? WHY?
HAVE FUN HIJACKING MY THREAD! GMG!
Q: Why don't you just let go of GMG, they have already reactivated your account!
A: Because:
I was slandered for doing nothing wrong and they even didn't say a sorry. I want to let others know how they cheated on me. What I want from them is a "Sorry", an official apology.
Of course I would like to know the truth. Why they picked me? Am I just an unlucky random person? I guess I'll never know the truth, but never mind, at least I can let people know my case, I have just showed people a real case. And of course I felt better after posting this thread. Because I don't believe what I have done was wrong. I have no multiple accounts, no cheats, everything I did was simple and as they suggested, got two free games, traded-in Disciples II for credit, and later on used the credit to reduce the price on a game. They encouraged us to do this. I will never ever keep silent when someone slandered me, never.
And if a GMG representative sees and says an official "Sorry" to me, fine, I'll say "No problem" and accept that apology. But before that, unless no one still cares to post in this thread, I'll keep it open. That's all what I want.
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