Just out of curiosity, what did you write?

Wow, never heard of anything like that. But no matter the circumstances, they aren't allowed to sell non-functional keys.
I don't know the background, so I'm not siding with anyone, but you should get your money back when the product doesn't work.

they mark you as re-seller when keys you bought activated on multiple steam accounts. so when you give your key away you're fucked :) safest way is to send gift through humblebundle system.

Either Chloe is an alias Humble gives to all their Support members to save them from repercussions or this is an hilariously unlikely coincidence. I've seen the same thread, almost to the letter, here on SG before and that case was also handled by Cloe.

Also I vaguely remember a thread about somebody named Cloe from Steam Support deleting the wrong game after somebody send a ticked to remove an unwanted game from their Library (maybe she changed company :D) I might be wrong about the name... that was ages ago in the beforetime.

Ohhhh Chloe... You dun goofed up again xD

Also on a sidenote: This happens decisively too often recently... If I ever run into a dupe from Humble I'll probably just let it go to avoid getting tagged as a reseller as well.

"It should be noted that both trading and reselling keys on the “grey market” affects the industry’s ability to flourish and support our awesome developers and marketplaces like Humble Bundle, as noted in this article here."

lol

Yeah we've had threads about this a few times. It was pointed out that they don't know what the word personal means.

i got 3 invalid keys and had to replace them for winners (top cv farming here, replacing them costed me 7 times what i paid for full bundles).
didn't even bother with their useless support because i know they will say the same stupid thing to everyone.

at least they confirmed i won't ever spend a single cent in their trash store.
it seems all the complains about ign were right.

I hope that Fanatical will destroy them with good bundles in near future ;)

Hmm I'm not sure but I think this is illegal, at least in Germany and/or the EU. In Germany there was a case about reselling software and it was ruled that everyone can resell their software if they want to because the judge dismissed the shit argument that you only buy a license to use it and not the software.

I bought a ton of low tier donations to give to friends during a staff pick bundle and a handful of the gift links were insta redeemed... I also didn't want to bother with giving them a reason to fuck with anything in the future so I let it go.

Okay, so it's their email reply template now

Well if the key isn't working, then ask them for a refund...

They should give you the refund because if they revoked the key [which they did] and they accepted that.
In that case you can ask for a refund for that WHOLE BUNDLE

Because in either case you've PAID FOR THE PRODUCT, and they didn't gave you the key to which you're ENTITLED.

In addition, if you've the DIRT RALLY key, contact steam support with that key, and ask them whether it has been REVOKED or REDEEMED on another account, If they say that it has been "REVOKED BY THE PUBLISHER or DEVELOPER" take the screenshot, and ask humble immediately for a refund.

And if they don't initiate it within a week, then i guess you should take legal counselling.

Because CUSTOMER RIGHTS NEED TO BE PROTECTED...i think

Wow, that's a bummer, sorry. I've never personally had a non-working key from humble, and after reading this thread I wouldn't contact them about it if I did. Luckily I don't have many unused keys in my HB account, and with the quality of their bundles lately it's looking to stay that way.

That's pretty pathetic of them, it's their responsibility to provide you with a working key. Gifting is allowed, so what if you chose to gift it to a random person? Forbidding trading is also stupid. I got x game I dislike as part of a bundle and want y game. Another user got y and want my x. We can't trade though, the humble bundle police forbid it!

At this time, we will not be able to reset your keys or assist with any future requests for key resets.

That part was my favorite part of their email , and the reason i aint buying shit from them anymore .

I assume if you have keys activated NOT by your account associated with humble they assume you are selling and not gifting?

Your Steam profile has a link to your Steamtrades page. That alone marks you a trader/reseller.

the whole situation is really strange since powers that be (Valve) has actively implemented a function for trading. While it is true that this is only supposed to be for games bought directly through Steam (at higher prices normally), this seems to contradict Humble's position

Did you create that gift link right before you gifted it, or has it been a gift link for days/weeks/months? Apparenlty people had problems when they save their gift links to redeem at a later point, that's why I never create gift links at humble bundle unless I trade/give them right after I creating them.

So what do they expect us to do with their keys, then? I have about 300 covered keys on various bundle sites as most bundles will have at least one game I already own. Many of my friends are also 'collectors' so probably would also own the extras so wouldn't want the gifts. Steam inventories are broken after a certain number of games so I can't check very easily. I can't be bothered to deal with these keys right now but it feels like a shame to just leave them there to rot forever. Why can't I swap them for some other games that are doubles for someone else so we both get a full bundle's worth of games for our money? So basically, they're just 'dead' keys, then? Great :/ I always assumed since they give you the 'gift' option they are fine with you, er, gifting. I didn't realise that they were policing it into 'good gifting' and 'bad gifting'. I don't really like the way they accuse you of 'hurting the industry' either. Way to talk to someone who's a customer of your site and helping to support indie devs/give to charity etc. :(