...now just wait a second, you created a giveaway that was PROPERLY REGION LOCKED TO A SINGLE COUNTRY, yet one of the winners claims they cannot receive the gift (straight from Steam, even) due to region lock?
If that's the case, then you CAN ask for a reroll, as the issue was definitely NOT caused by you, you did your part:
FAQ -> Giveaways -> Creating -> What happens if I create a giveaway and the winner is unable to activate the gift in their region?
If you setup the giveaway with the appropriate region restrictions, and the winner was outside of those regions due to inaccurate information they provided, then you can request a new winner for the giveaway.
TL;DR: not your fault if somebody else faked their region, forgot to change it, or anything inbetween.
And now that creates another issue due to the time-limited nature of the sale, so going for a deletion might still be the best possible outcome for you.
Comment has been collapsed.
11 Comments - Last post 41 minutes ago by Mohamed74
47,140 Comments - Last post 51 minutes ago by JMM72
8 Comments - Last post 1 hour ago by szacsoka
0 Comments - Created 2 hours ago by pb1
16,403 Comments - Last post 2 hours ago by MLD
31 Comments - Last post 2 hours ago by NoctuaVentus
20 Comments - Last post 2 hours ago by OneManArmyStar
471 Comments - Last post 27 seconds ago by Shanti
32 Comments - Last post 3 minutes ago by Shanti
286 Comments - Last post 4 minutes ago by Arthur13
58 Comments - Last post 6 minutes ago by BlackbeardXIII
9,464 Comments - Last post 10 minutes ago by TTRM
42 Comments - Last post 12 minutes ago by ToatsMcGoats
24 Comments - Last post 33 minutes ago by Revadike
Hi folks. I have an ended region restricted giveaway with three copies but had to ask for two rerolls because one of the winners already owns the game and the other one couldn't activate the gift because he lives in another region. The sale of the game gonna end in 2 days but the sg support hasn't responded for my reroll requests yet. If the sale ends before the support responds for reroll, would they help to delete just the two copies of the giveaway?
Comment has been collapsed.