Hello, Sandalwood.
Welcome to the site. The user who complained about never receiving the key left a comment on your giveaway: https://www.steamgifts.com/go/comment/klKj1Vq You can reply to his comment and he will receive a notification.
If you want to communicate with your winner, you can add them to your friend list on Steam, you can send them an email or you can reply to their comment, or leave a comment on their giveaway (if any).
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Hi Moderator
I have 2 users didn't received the keys too.
It has been a week ago.
I already requested re-roll.
But steamgifts seemed to not taking action on it.
Would you please check out what happened?
Thanks.
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@Skibby Thanks. I'll try that.
@HashimotoNanami I sent the gift to them by the e-mail they had listed. If they haven't received it there, I doubt they'd receive a message through it.
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@Madumius @SleepyCat http://i.imgur.com/xKbyJxF.png
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If the gift is still in your inventory, you can add them friend and send the gift directly through Steam.
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After a person received a gift, you will get an e-mail from Steam. Title like this: Your Steam gift has been accepted
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@moshimoshi Yes, that was the case for the first few entries where the gifts were received without issue. In this case, however, I think I have a user whose e-mail address is out of date or switched Steam accounts. I have no idea.
I left a comment on one of their recent raffles in the hope that they will find it.
I'd still like to figure out why there is no 'reply' feature for me when dealing with comments, though.
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There is no 'reply'. That is the crux of my issue.
http://i.imgur.com/xKbyJxF.png
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find another GA of that user and write there.
usually, no reply is for closed discussions. never saw a GA without a reply button
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Maybe you were not logged in or used a different browser.
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Aha! This was the answer! I knew it was something simple I had overlooked.
Thank you! I'm still very new to the site and finding my way around. I will close the discussion now.
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Not sure what the issue is, but I replied on your behalf. If you want me to remove/ammend the comment let me know.
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Also, if I'm sending keys/gifts by e-mail I find it useful to enter 'sent-by-email' in the game key section when you are making a giveaway. Then people know where to look.
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I cannot imagine why they would. I have not used the comment section of the site until now.
Before this, it was simple. I'd host the raffle and someone would win and then I'd send it by Steam Gift and they would receive it the next day.
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I have two people who have not received their Steam Gifts from me and one of them claims "I never sent it" in a message to me--a message to which I can find no way to reply. What am I supposed to do about this?
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