Hello everyone, I have this stuttering problem for a year now, and I am to the point that I was desperate to fix it, then gave up, and then start being desperate again. I know, this is not a tech forum but every tech forum I go to have threads regarding this issue, but no solutions were found (that worked for me). So I am trying it here on Steamgifts to see if I can finally get answers for this long hair-pulling trauma of mine.

So, some context:

My laptop was working extremely fine for the first 6 months, high-end games like Rainbow 6 Siege can be ran in medium graphics at a constant 30 fps no problem, or at low graphics at a constant 60 fps no problem. But suddenly something seem to happen and every single 3D game that uses the Nvidia GPU stutters, even in low graphics, and including something like After Effects which also uses the Nvidia GPU. Programs that use intel gpu works just fine. I am desperate for answers, answers that actually solves the problem.

Even games like Getting over it with Benett Foddy stutters like hell. Before you say "go get a pc", please keep in mind the above. This is a very capable graphics card, it may not push out the best performance but it can run nearly everything in medium or low graphics without any stutters.

The stutter happens ever 1-2 seconds, like a clockwork. If you take a look at one of the videos you'll know what I mean. It freezes for a couple of seconds, then back to normal, then back to stuttering.


My spec:
ASUS VivoBook S15 S510UN
CPU: Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)
GPU: nVidia GeForce MX150, Intel UHD Graphics 620
RAM: 8GB
Storage: boot 120GB ssd, 1TB hdd
https://www.3dmark.com/3dm/44390420
(I'm using Windows 10 if that's not obvious by now)

Yes, I have tried almost every single thing the internet have in store for me to do, including but not limited to:

  • Turn Off Dynamic Tick:
    [win]+[x] >> CMD (admin) >> bcdedit /set disabledynamictick yes
    [win]+[x] >> CMD (admin) >> bcdedit /set useplatformclock true
    [win]+[x] >> CMD (admin) >> bcdedit /set tscsyncpolicy Enhanced
  • Reinstalling both GPU drivers with manufacturer drivers using DDU
  • Opening my laptop up and cleaning the dust on the fans (and any other place where there are dusts)
  • sfc /scannow
  • Updated every drivers I could with manufacturer's drivers
  • Restarting (a gazillion times)
  • Factory reset (keep my files)
  • "Maximum performance" selected on Nvidia control panel
  • Disabled startup programs
  • Changed power option to High Performance
  • And more...
  • Oh and I almost broke my laptop, but what I did managed to break is my brain cell and my patience.

Note: I haven't messed around with any of these settings, so when my laptop didn't have this issue yet, every settings are on their default value.


I have made a lot of logs and videos regarding this issue the past months per request of a user on a tech forum that ultimately also unable to come to a conclusion about this issue:
https://drive.google.com/drive/folders/1Yh9UymKT-dovhmo9gvMhUWYX4yYTajnk?usp=sharing
Basically almost everything you need to know is in that google drive folder. Thank you, I would be very very happy if this problem is solved because I can't play any games happily at all. Give your lonely boi some help when he needs some ;)

Solution

Update

Thanks everyone!

1 month ago*

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Ever have this problem?

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Yes
No
Potato

This is a very capable graphics card,

Noooo, it's the bare minimum card one would need in order to call something a "dedicated GPU." It's the mobile version of the 1030, and honestly a 1030 isn't that great to begin with. Just being honest here, not busting your balls.

If you're maxing out your GPU (I could see it clearly in one test, at least), it's going to cause stuttering. Your GPU simply doesn't have the overhead for those benchmarks to run smoothly, and it may even be throttling down a bit due to overheating (didn't spend a whole lot of time on the test videos, but I don't recall seeing any GPU temperatures). My advice would be to download something like MSI Afterburner and monitor your VRAM usage and GPU temperatures and start there, as they're the most likely culprits.

1 month ago
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Yeah that's why I said

it may not push out the best performance but it can run nearly everything in medium or low graphics without any stutters.

I don't think it's the temperature or throttling that's the issue because the moment when I boot up a game, the stutter kicks on immediately, and my laptop isn't even hot at that point. One thing I forgot to mention which I already added above is that the stutter happens ever 1-2 seconds, like a clockwork. If you look at one of the videos you'll know what I mean. It freezes for a couple of seconds, then back to normal, then back to stuttering. I'll download MSI Afterburner and share the results later.

1 month ago*
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I was thinking GPU-Z, but Tzaar's suggestion is also good.

Try to identify everything that changed between running well and stuttering. Maybe a Win10 update, a new AV program, etc.

1 month ago
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CPU-Z is a bit easier to setup so here it is: https://pastebin.com/raw/eBLEebZJ
I also have a speccy result I made long ago here: http://speccy.piriform.com/results/to2SCkmvs3nouXJKfvSeGoP

1 month ago
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I didn't see any problems in there, but I doubt your system was under gaming load at the time, right? Hopefully, you will find a solution in one of the suggestions presented.

1 month ago
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Here's one that is made when I am running the heaven benchmark: https://pastebin.com/raw/KAFHbe4X

1 month ago
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Your temps look good to me. I hope someone comes up with a solution for you.

1 month ago
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I hope so too(ノ´д`)

4 weeks ago
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This one case will be hard to crack, but from my experience, I can say its a faulty GPU (this shit happens more often in laptops since there is worse cooling system than in regular PCs).

I see you mainly did software-based changes, and I have a few more:

  1. Shuttering may happen by bottleneck which is your HDD, try installing a game on SSD and check results again.
  2. Check your SSD / HDD health with CrystalDiskInfo (not a Mark one)
  3. The final option will be "nuking" your whole system, which is:

  1. Make a backup of your SSD with a tool like Acronis True Image 2020 (it have a 30-day trial) [just in case]
  2. Wipe SSD and reinstall with a fresh copy of W10, install drivers and that one game and check again if it shutters, if it does restore with image you made before
1 month ago
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It says "Good" on both the SSD and HDD

1 month ago
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I have the same gpu and had this problem a while ago. Reinstaling DMC5 game ready drivers solves all issues for me.

1 month ago
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Which version is that? Can you give me a link to that version?

1 month ago
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Can't find it for some reason. But you can use just about any older driver to see if it will fix your issue.

1 month ago
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419.35

Have you tried other older drivers?

1 month ago
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Just downloaded and installed version 388.73 from manufacturer's website today, uninstalled the previous driver with DDU as well. And.... the problem still persist. :( It kinda looks better though, it looks like it was a bit smoother, but still the same stuttering every 1 second or so, I think that's just my brain thinking it's better tho.

1 month ago
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Hi, my opinion is that the problem is not with the video card, but with RAM. Try testing it with AIDA 64. I would recommend lowering the RAM voltage using the BIOS. It seems to me that your motherboard used auto-voltage for RAM and this is the reason for freezing.

1 month ago
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I don't think I have that option in my bios :(
(You can actually see my bios settings in this doc)
Edit: also testing what?

4 weeks ago*
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Dejabu(。・Θ・。)…I recently replied with a similar story.
https://www.steamgifts.com/discussion/63YCx/okay-who-elses-windows-10-pc-is-slow-as-crap-lately#AItxvJi
Maybe the Windows update is suspicious...?

1 month ago
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Well I had this problem for a year now, so probably not about the latest Windows update. (´Д`)

1 month ago
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Hmm.💻First, I haven't watched the video file because it couldn't be played for some reason.

In that case, I think it's good to doubt SSD.
Unfortunately, it is unknown where the SSD is product name .( ;'Θ`)Umm..
CrystalDiskInfo Isn't it displayed around here?

Searchword"petit freeze SSD"
Probably meaningful information will come out.

1 month ago
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Happy cakeday!!!
=͟͟͞͞( っ'o')╮ =͟͟͞͞🍰

1 month ago
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I have the same problem with GeForce GTX850M.
But this freezing thing with decreasing fps begins after several hours of playing with GeForce card. First the place in the laptop where the card is installed becomes hotter and all that St. Vitus’s dances begins.
After that I finish playing, gave my laptop half an hour of a rest & start playing again. And everything repeats in several hours.
Does anyone know could it be connected with graphics card cooler?

UPD
I’ve tried to return Windows to factory settings, reinstalled driver from NVidia site, but it’s all the same.
Laptop is about more than 4 years old, I suppose.

1 month ago*
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I had a similar issue early last year, and would see regular momentary pauses/pulses in certain games and in the Heaven benchmark (which would also show the framerates tanking then resuming).

In my case, the thermal compound on the GPU had dried up too much and was no longer effective, so it kept throttling the GPU every 2 seconds or so. Removing and reapplying fresh thermal paste fixed it, but this was on a desktop card, so it was fairly straightforward. It might be trickier to do on your laptop.

1 month ago
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That's interesting, I'll try to do what I can, might need to give it to a repair guy at the end.

4 weeks ago
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I have no magic answer for you, but here are my experiences with similar problems. Maybe it can give you some more ideas to try.

On a desktop PC, GPU would randomly go into "Super Slow Motion" mode. It was due to thermal throttling. It was so slow, even desktop wallpaper would take about 10 seconds to draw on the screen if I minimized a window. After inspecting, I found that a heat sink had fallen off of the card. No stuttering in this case, the card just turned into a potato whenever I used it for more than a few minutes.

I had a stutter on my gaming laptop, it happened about every 30 seconds when plugged into wall power. In addition to making games hard to play, I also did audio recording on this laptop and my recordings would have a stutter at the same frequency as the gaming stutters. It ended up being due to Lenovo battery management software. Basically the software works by turning battery charging off/on in order to manage lithium-ion battery health (keep it around 50% when plugged in, to maximize battery lifetime). So it seems every time it toggled between modes, I had a momentary stutter. This software operated independently of Windows power settings, my Windows settings didn't seem to make any difference.

Once I had a horrible Nvidia performance in only certain games and it was driving me crazy. The games used to work fine and suddenly they were nearly unplayable. I downgraded Nvidia drivers until I found one that worked. I literally tried every single version in reverse chronological order until I found one that works (over 1 year old, at that time) , and I simply never updated the driver again after that.

I also helped a co-worker figure out a some stutter problem that was caused by their webcam face unlock software feature, when that was uninstalled the stutters went away.

And finally, my laptop at work had bad video performance problems with multi-monitors and that was solved by a BIOS update. (It is conceivable that a BIOS update could cause the problem to present itself, too!)

good luck!

1 month ago
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  • I got the same stuttering problem when I'm running on battery, so that might not be the problem.
  • I have tried rolling back to the 388.73 driver but that also didn't solve the problem.
  • My laptop doesn't have a face unlock feature
  • Updated my bios to the latest version already, stuttering still doesn't want to leave my laptop.
4 weeks ago
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sounds like a thermal problem
have you monitored the gpu temp?

1 month ago
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Hm, I won't be of much help here but I just wanted to let you know I have a very good PC and PremierPro and AfterEffects stutter for me as well, I have to set the output to 1/4 on the preview for it to run smoothly.

But since your games are also stuttering you might have an actual issue.
Have you checked your PSU? A friend of mine could run games at very good graphics then a year down the line couldn't anymore, his PSU broke at one point and after replacing it he could run games at very good graphics again. So the PSU might be outputting to little power for your GPU? It's possible, but it could result in the PC restarting or turning itself off as well. Depends on your set up.

Seeing as you already formatted I would think its a hardware fault OR you have a virus that stayed in the files, or maybe even a bat file that is running itself and taking up a lot of your resources... its possible...

1 month ago
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I have a laptop so I think the PSU is not the problem is this case, I scanned for the virus and windows defender said there were none.

4 weeks ago
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Hm only thing I can then think of is:
Are you running the games/apps through your graphics card?
Because I had a laptop with an NVIDIA GPU and everything would run off of the motherboard and CPU by default, I had to manually add games to the NVIDIA Control Panel to run off of the GPU instead.

4 weeks ago
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Yes I ran the games on the nvidia card, that was one of the first thing I did actually. But now tbh, I even think the integrated intel gpu outputs a more smoother frame rate than the nvidia gpu does lol T^T

4 weeks ago
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I may be wrong, but in that video it seems the stutter only happens whenever the temperature is >= 82°, which is also in sync with the memory switching between 2500mhz and 3000mhz

1 month ago
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No you are not wrong, but the question is why is it doing that.

4 weeks ago
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If its a thermal issue then it makes sense it would try to lower the frequency to lower the temps, over and over again.
I had thermal issues with a work laptop (no gaming) before, where the cpu would overheat randomly and the fans would kick in at max speed, fixed it by setting it to passive cooling and lowering the maximum processor state in the advanced power settings menu.
If the issue is indeed the gpu temps, maybe you can try undervolting it with MSI Afterburner.

4 weeks ago
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The graphs are a bit weird... also I can't seem to toggle anything on the program.

View attached image.
View attached image.
View attached image.
4 weeks ago
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Does ASUS GPU Tweak allow you to see/change your card's Temperature Limit?

4 weeks ago
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If the sliders are disabled, either the card doesn't support them or you need to enable them in the settings menu first.
The core clock one seems enabled though, so perhaps you could try underclocking a bit, if undervolting is not available.

Just saw Orono's reply below and they are right, the stats in the video & screenshots suggest your card is actually overclocked.

4 weeks ago
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So I started playing AC Origins recently and I had the same stuttering problem in this game(1050 ti). After some research, the solution was rolling back to older game ready or studio drivers. I installed 446.14 game ready driver, and now it runs smoothly.
Steam discussion

1 month ago
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I rolled back to 388.73 grd, still the same stutter T^T

4 weeks ago
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Had the same problem (frequent 2-second stuttering) in some "demanding" games (Witcher 3, Battlefront 2, Division 2, GR: Wildlands....), no matter the resolution and graphic detail.

After uninstalling my anti-virus, it magically went away and I'm now happily 60fps'ing in 1080p in my potato (laptop i5-8300 + 1050).
Apparently, some anti-viruses are overly aggressive while protecting your PC and are constantly scanning game files.

Try to alt+tab out of your game and check the control panel to see if your anti-virus is consuming a lot of resources (cpu/memory).

1 month ago
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I have uninstalled every anti-virus program I had long ago already (expect for windows defender), I checked the task manager and I don't see any programs that is not supposed to be consuming a lot of resources.

4 weeks ago
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But have you checked for virusses and malware with good programs? Maybe its stuttering because of other programs running in the background.

4 weeks ago
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Another frequent cause for that is Windows Game Mode. Maybe it's a trivial suggestion but try to turn that off as well.

4 weeks ago
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Yep, already turned that off, so no change.

4 weeks ago
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I found a thread where people describe throttling problems with the MX150 and either a 8250u or 8550u. It may not be exactly the same issue, but I guess it's worth a shot to read through them and maybe try out a few of the recommendations there.

https://www.nvidia.com/en-us/geforce/forums/geforce-graphics-cards/5/262139/geforce-mx150-performancethrottling-issues/

I am not sure what to make of your video. Thermal throttling should not look like that. The jump in RAM frequency from 2500 to 300MHz seems odd (but might be a measurement issue because of the short freeze?). I personally think undervolting the GPU might make sense. That way you can see if the GPU can handle a full load, if it does not pass certain thresholds (like 82 degrees).

1 month ago
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I already saw that thread long ago, tried it and it didn't work. Thanks anyway!

I personally think undervolting the GPU might make sense.

I don't think I can, since this is a laptop, not even a gaming one T^T

4 weeks ago
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It's most likely the GPU running too hot. Your video says 80° and more, so the GPU throttles to safe itself. It happens to my PC if I turn off my GPU fans and forget to turn them on again before playing a game. Basically you're expecting too much of your GPU or it's not getting enough cooling (depending on how you want to view it).

1 month ago
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Well it used to run smoothly before, in the same games with the same settings, so yes I am expecting what I know my GPU was actually capable of.

4 weeks ago
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Don't have anything specific for your laptop, more of a general remark (that may or may not be applicable in this case).
Many times laptop manufacturers have their own version of the graphics driver - I believe this is mostly due physical limitations in the machines that forces them to disable or alter certain functions to lessen impact of heat, or to make a certain video card run with other components that it's not really meant to be run with, or to make it consume less power so they can keep the power supply small, etc. If this is the case on your laptop, and you then upgraded to latest driver from card manufacturer (instead of latest from laptop manufacturer) you possibly bypassed these restrictions and therefore made it stutter as it fully activated all functions and tries to do it's job but don't have the resources to do that.

Just check so this isn't the case. Should be clearly stated on either your documentation that followed the laptop when you bought it, or via manufacturers homepage/support.

4 weeks ago*
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Yes I installed the graphic drivers from the manufacturer's website already.... but I had installed the drivers from the GeForce Experience app before, the stuttering didn't happen then though, but when it happened I quickly changed to the drivers from the manufacturer's website. I have already stated this above ^^

Reinstalling both GPU drivers with manufacturer drivers using DDU

4 weeks ago
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Yeah, I read that. But I read it as Video Card Manufacturer, not laptop manufacturer, sorry.

4 weeks ago
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If the stats shown on this video are accurate, the graphic core is running overclocked but the memory is underclocked.

Video stats:

Graphics: 1911 MHz
Memory 2505 MHz

Real specs:
Base Clock: 1227 MHz
Boost Clock: 1468 MHz
Memory Clock: 1502 MHz
6008 MHz effective

https://www.techpowerup.com/gpu-specs/geforce-mx150.c2959

Check with GPU-Z while running the test to confirm this info.

4 weeks ago
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http://gpuz.techpowerup.com/20/07/16/96s.png

I think I know why it's stuttering now: log file
If you have a look at the PerfCap Reason it changes from Idle to Thrm constantly, or 2 to 16 in the log file, which is everytime it stutters! BUY WHY? :O

4 weeks ago
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Throttling:

Thrm = Thermal. Indicating performance is limited by temperature limit.

https://www.overclock.net/forum/69-nvidia/1593515-perfcap-reasons-gpu-z.html

I don't know if there is a way to modify the temperature limit when it starts to throttle or maybe is hardcoded on the bios. You have 2 options: open the laptop and change the thermal paste to decrease the max temp of the GPU chip or underclock/undervolt the GPU.

4 weeks ago
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So it turns out it was actually throttling that is the problem :/
The heatpipe was not properly attatched to the moetherboard, because somehow the connector broke. Took it to the repair center and he said that it's very hard to connect it back together because it's very hot, and anything used to connect it back together will melt. So yeah, it's still in the repair center and now I'm using my phone for the next 2 or so weeks. (ノ´д`)

View attached image.
3 weeks ago*
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Glad to help. It seems the screw is not in all the way down attached to the motherboard so it does not make the "sandwich" with the gpu. They will probably try to use some kind of nut underneath the motherboard.

3 weeks ago
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right click, personalize, choose composition with aero off, next change to one with aero on, now check if stuttering changed.

4 weeks ago
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Wdym? Where can I find that?

View attached image.
4 weeks ago
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I should had tell i'm using win7, guessed it may be similiar in win10.

4 weeks ago
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"Transparency effects", under Colors, may be the closest Win10 equivalent.

4 weeks ago
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I have little doubt. Its the temps.
Either CPU or GPU overheat and downclock, usually on the same heat pipe so irrelevant which one is it.Could have started because of dust accumulation or bad thermal paste.,
Open clean and repast.

4 weeks ago
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Yep, from everything I've read so far it seems like a deep cleaning is in order. Least that'd be my next step.

4 weeks ago
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Did you try a speech therapist? :p

Most things suggested are usual standard replies and most of the time not a solution however so much can have happened which we don't know about, stilll has warranty on it, or contact asus, check their forum? Most likely if more people had such issues they will know more then us.

4 weeks ago*
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Yeah I checked their forum and everything, can't find the answer. Luckily I still have a warranty on it so it's in the repair center now.

6 days ago
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Update:

So it turns out that it was not actually because of the heatpipe popping off of the board, because that is now fixed and the problem still presists. The technician guy told me that the GPU is broken, and the whole motherboard needs to be replaced, and said that buying a new laptop would be way worth the money. I still have a warranty, so the warranty company can pay me 60% of the price I bought the laptop for me to buy a new one (I need to let them have my old one tho). I was thinking of buying an Asus ROG Zephyrus G14, the rtx 2060 version. Sounds good or no?

6 days ago
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Idk what your budget is, but I'd go with something custom-made like that https://bestware.com/en/xmg-apex-15.html

(NB: I picked one of their laptops a bit randomly, not sure 15" is the best option, if you have room for 17" and don't mind the weight, you'll pretty much surely get better cooling from a 17")

6 days ago
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It's actually 14", I'm going to carry around the laptop a lot, like to work and back home, the old one I have is 15", which is actually kinda big and heavy already. Also I don't wanna go for anything custom-made, and definitely not for a laptop, because there's no proper warranty and stuff, plus not going to run extravagant games and benchmarks on it as well. Rtx 2060 already seems like an overkill for me, and the cpu as well (for what I'm using it for). Thanks for the suggestion tho!

5 days ago
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