I sent them a friend request on steam. Is this the best method for contact?
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If the winner has created giveaways themself in the past, best comment in one of those.
Edit: Just saw you already did this.
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Sometimes. When I have someone who doesn't mark the giveaway, I'll post on the profile if I'm able, otherwise I'll send a friend request, a Steam chat message, AND an email. You never know what time of day they check any of these, or maybe they ignore chats but not emails, etc.
I do this on Day 6, which should be enough time for anybody to check to see if they've won anything on steamgifts. In your case, I'd do it all immediately.
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Maybe the user was not online for a week, came back saw they won a week ago and there was not key -> not received.
I would not mind too much, just send the key and poke the new winner explaining the re-roll. Saw a similar situation once or twice and the new winner changed to received quickly.
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Yeah I really feel there should be some type of notice. I had a re-roll once before, where a winner already had the dlc, and when the ticket was approved, the moderator commented on the ticket, so I saw a notification. With the previous winner on this giveaway having not accepted it for over a week, I got used to seeing that red "1" on the giveaways icon, so I realized it had been approved just by chance.
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So a giveaway of mine ended a little over a week ago, and the winner never accepted the key. I had put in a ticket for it, and apparently it was accepted last night for a re-roll. I check this morning and notice there is a new winner, and it's marked as " Not Received ". Of course, I hadn't sent it yet, but it seems a bit poor etiquette to mark something as received a few hours after you've "won" it. Granted, I know generally a week is allowed for delivery/reception, and in a regular case, they wouldn't have been able to mark it as such. Maybe they saw that the giveaway ended a week ago? Seems like something should be fixed as that week timer doesn't reset. Has anyone experienced this? I sent the key and submitted a ticket.
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