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Indiegala purchases missing after UI overhaul

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Catplane

So after the new UI update for Indiegala, I seem to be missing all bundle purchases after mid 2016? There is no page two, and everything on page one is from before that. I sent them an email with proof of purchase too, but so far haven't had any reply. Clicking the link in the email doesn't help.

EDIT: it's fixed for me now, will close the discussion sometime later today, giving others a chance to see it's potentially fixed

3 years ago*

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Are your purchases missing?

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18 Comments
Formidolosus

Yeah I have the same problem. Got no bundles at all, despite having being buying bundles for the last 6 years or so. I think all my keys are claimed, so it's not a train wreck for me, but what a royal mess this overhaul has proved to be.
EDIT: I looked again now after seeing this thread, and I now have bundles listed but none since 2017 and it's bit of an mess as far as ordering goes.
Maybe they are in the process of restoring them and it's going by date, hence why mine are up to 2017 and yours were 2016?

3 years ago*
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Catplane

Thanks for letting me know I'm not the only one. I have a trade pending for a game I can't get to right now :/ I'm either going to have to count on their goodwill to cancel or pay for a steam gift if IG doesn't respond soon :/
It's not the end of the world but very inconvenient. You'd think they'd test the new UI before rolling it out.

3 years ago
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Drenus

just checked mine, and only bundles bought between december 19, and up to now, is listed

no big deal for me as i activated on purchase, but still this needs to be sorted out

3 years ago
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Jinnai

The opposite to me, only the purchases made in 2014-2015 are there and everything from 2016 till now is gone.

3 years ago
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Catplane

I'm beginning to think it's only the first few purchases made on the account that are visible, and everything bought later is not. I think I started buying bundles from IG in 2016 in each case.

3 years ago
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Jinnai

There's a person above stating they're missing older bundles but have more recent ones. I actually meant to reply to them but somehow wrote in the wrong reply window.

3 years ago
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Catplane

It's fixed for me and some people I checked with so I'm going to be closing the thread soon. This is a heads up to check if it's fixed for you as well :)

3 years ago
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3 years ago
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Catplane

For me the arrow is unclickable :) but thanks for confirming!

3 years ago
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3 years ago
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Catplane

WOW, that really sucks!

3 years ago
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Catplane

It's fixed for me and some people I checked with so I'm going to be closing the thread soon. This is a heads up to check if it's fixed for you as well :)

3 years ago
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Catplane

It's fixed for me and some people I checked with so I'm going to be closing the thread soon. This is a heads up to check if it's fixed for you as well :)

3 years ago
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Mayanaise

The only bundles showing on my account are ones purchased before 2017. Any in the last 3 years aren't showing at all.

EDIT... they're also not showing in a very clear order, the site is a mess. I don't know why they had to change things :(

3 years ago*
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Catplane

It's fixed for me and some people I checked with so I'm going to be closing the thread soon. This is a heads up to check if it's fixed for you as well :)

3 years ago
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Mayanaise

Yep, looks like they’re restored for me too. The layout is horrendous though 😭

3 years ago
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3 years ago
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Catplane

It's fixed for me and some people I checked with so I'm going to be closing the thread soon. This is a heads up to check if it's fixed for you as well :)

3 years ago
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Closed 3 years ago by Catplane.