without wanting to open a debate here, I'd like to point out that generally speaking people tend to comment a lot more if the response is unsatisfactory (slow, bad, not the result they wanted), and a lot less if they're satisfied, so browsing the forums might not give an accurate representation.
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I disagree with you, so I will voice that opinion now!
Jk, +1
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I reported a (potentially gamebreaking) bug in Portal 2. 2 months later I received what appeared to be an automated reply that had nothing at all to do with my complaint. many months of similar responses to my replies and I finally got a reply that was actually written by somebody who'd read the complaint. they acknowledged the bug. as far as I'm aware it has yet to be fixed
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I've had over a dozen interactions with steam support [not including refund issues] so far, and about 1 in 3 interactions gets its first nonsensical response within a week. It usually takes 2-3 weeks for those to get closed (can't say resolved, support has been unwaveringly terrible in my interactions), though that's in part due to delays in response on my own end. Assuming they were able to respond with the same delays were I not to have any, it'd be within a week and a half.
Meanwhile, I've had several that take weeks or months to even get a first response.
In summary, steam support seems inconsistent [so any singular positive encounter has no bearing on the overall pattern], but them taking ages to reply on occasion is a well-supported attribution.
Then again, from all I've heard [I've never used it] of Ubisupport having similar delays or not replying at all, I'm unconvinced that Valve is actually slower on the whole.
Basically, both support teams are known for having far more consistent issues than a typical support team [or for specific examples, Origin or GOG's teams, both of which are overall well-considered]. The specifics of individual encounters really don't matter, with as well-established as the patterns themselves are.
In other words, even if you have a hundred positive encounters, there's enough supporting anecdotes about the matter that you can't argue someone claiming to have a singular negative encounter- or a hundred. (Though at least with 100 consecutive positive encounters, you'd have a truly meaningful statistic to offer, rather than a data-insignificant "this one time at bandcamp?" assertion.)
Besides, both Valve and Ubi are infamous for not caring about their customers- it's no surprise their support is garbage.
In any case, my own interactions with them have consistently been a joke and a waste of my time, so I certainly don't have reason to doubt all the claims of encounters identical to my own.
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Yeah they exist, once I had problem with Assassins Creed 2 that changed language to all players, and they responded, idk how long i waited, but it was more than 2-3 days. They didn't solve the problem btw, I solved it myself finding solution on internet, and it was very easy.
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Yes but mainly by phone.
By phone you can get an answer in less than 10 minutes.
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When i wanted to close my account, they responded in 2 or 3 hrs. Depends on the question i think :P
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I contacted Ubisoft about 13 days ago.
Yesterday I got a message saying that they got no new message from me, that my case was solved/closed.
They never replied the initial question.
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I was having problem with my game and I contacted them, they responded in 24 hours. Dunno what happened with you mate :(
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A game had disappeared from my library so I contacted them and they added it back within 1 hour from when I contacted them.
Steam support again has not replied to one ticket I made 2 years ago. And in other tickets I have they take at least 1-2 months to answer, if they do.
Best support till now is origin, they even added games that I owned in cd/dvd that could not enter the origin client, some did not even had serial numbers, just send them a photo of the case and cd.
This are my experiences, have not tried gog yet I think
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Live support works through the ea website works just fine.
According to their customer support, if live chat isn't showing up as an option, just change your nationality to the u.s. in the top left of the site (and make sure your attempt to contact them is during u.s. business hours).
They seem to be consistently good overall, this is the first I've heard of issues.
Though even if they don't offer adequate support for international customers, that's still not an issue of support itself being poor quality, but of ea's policies toward providing support being problematic- so calling their support "the worst" is a bit off. Rather, say "ea's international policies are severely inadequate if they plan to continue selling to international customers". Or, y'know, a more upset-sounding version. :P
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I had some problem with syn of achievement since i played offline and could not get rewards.
I try all the solution and in the end i made a ticket. After 2 weeks of waiting they respond to me since i didn't ask anymore for help they will close the ticket.
Best service forever. On the contrary Blizzard has better support and in most of the case they resolve the problems.
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Once I contacted them about the DRM of one of the games that was on sale, on their store. This was before they started listing it. I asked them if it was a Steam game. Apparently this question was really confusing. So I waited for a couple of days and nothing. With this being time sensitive, I wrote the developer and they confirmed it was a Steam key. I bought it and moved on.
Like 2 weeks later I get a reply that is basically that they don't understand the question. All I asked the support was if it was a Steam game. So I wrote them back and explained what I meant, so that they would understand that some games are UPlay and some are not. You would think they would know this, though they don't own or operate the store, Digital River does and they just provide "support" for it.
This should have been the end of it, since I didn't need a response, but they accidentally looped me into an internal email where the customer support person was writing a higher up, all confused about what I was saying and the higher up didn't seem to know much more. That person was basically like they are all Uplay shop. Neither one seemed to understand DRM or that they sold Steam keys. I'm not even convinced they knew about Steam, At all. To quote one of the responses, "Not sure what I can do with that ticket anyways, my guess is as good as yours.".
I wrote them again and asked them to take me out of the loop. I said that I shouldn't have to explain things they already knew and I didn't appreciate them acting like I was some kind of fool, behind my back. I explained that I purchased a Steam game from them and if they didn't know what I was talking about, they should think about new careers.
That ended the public loop. ;D
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That is just too funny XD. Well probably not for you since you had to deal with them, but looking from the outside in it is :P.
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