My horrible experience with Steam support and Steam Forum

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warheat1990

Steam support

So, I bought CS:GO preorder from Steam couple hours before it was officially released. But turns out the game description(gift description in my inventory) is different with other peoples. So I sent a ticket to Steam support and ask if my CS:GO is preorder version or not(preorder version came with TF2 bonus).

I sent the ticket at 2 Sept.
http://i.imgur.com/nu6wl.png

I received a reply from support at 11 Sept(9 days later), this is the respond I got.
http://i.imgur.com/WMwMz.png
Took more than a week to respond my question and the answer I got is this? I mean really? But after a few respond, turns out that my CS:GO is the same with preorder version even though the game description is different.

Steam Forum

I have a Steam account that got permaban because I'm an idiot, I never read the rules before(I mean how many of you did read before posting?), so there is this thread called "Final Fantasy VII coming to Steam" on General Discussion, peoples on that thread whine about how shitty securom DRM that FF VII had when it got released exclusive on Square Enix store. So, as a joke I replied the comment with "Sailing to the bay it is".

I got permaban the next day, I sent a ticket the next day to support asking if they can unban my account because it was a joke, because I didn't post any link and hell, I didn't even think the cracked version of FF VII exists on piratebay at that time because the game was just released when that post were made. They won't unban my account, I understand because it was my own fault for being an idiot.

So, I create a new account on Steam Forum. A week or two after that, a site named famitsu or something give a free Hitman Sniper Challenge key. There are a lot of traders on Steam trading trying to ripoff peoples with free keys they got, so I made a thread letting peoples know that they can get Hitman keys on famitsu site, similar to this sticky thread on steamtrades.com.
http://i.imgur.com/cvCs2.png

I'm surprised because I got permaban the next day for "Spammed ads", keep in mind that I only made one post and I'm not the only one that letting peoples know that they can get the games for free, there is even a thread on Steam Forum that let peoples know a site that currently give away free things.
http://forums.steampowered.com/forums/showthread.php?t=2646885

I got upset and sent a ticket to support asking for explanation why did my account got banned for "Spamming ads", because I made exactly one post and I'm not the only peoples that let others know. This is the reply I got.
http://i.imgur.com/eBOjc.png

After I give them a link above("Giveaway Notice" link on Steam Forum) and sent them a proof that I'm not the only one doing that. They didn't explain anything and this is the reply I got.
http://i.imgur.com/sGbpH.png

What I learned is they didn't want to explain anything because they realize my first account got permaban, so I'm not allowed to use Steam Forum anymore.

I'm fine if I'm not allowed to use Steam Forum anymore, but are mods playing favorite? Because I'm the only one who got banned for sharing giveaway information to others and keep in mind that they didn't know that my main account got banned until I sent a ticket when my 2nd account got banned, which means that my 2nd account got banned not because my 1st account are banned. Last reply I got is :
http://i.imgur.com/5pWzo.png

Note : second case is probably my own fault in the first place because I never read the rules and I didn't know I'm not allowed to use Steam Forum anymore after my first account got banned, but still I'm asking myself are mods playing favorite on ban because they didn't even know my 1st account when my 2nd account got banned.
I'm also sure that I got reported by a lot of peoples after I made a thread about how to get free keys from famitsu because I ruined their trade by letting others know.

P.S : Sorry for bad english

13 years ago*

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85 Comments

Pluckerpluck

I would like to point out that the more "verbose" a post or ticket it is, the more likely someone will respond to it and not treat it like spam.

Writing very well written text is the first way to encourage people to pay attention to what you want to say. Obviously too long and people may not read it, but too short and people think that you didn't spend enough time thinking about what to write.

On a side note: Most forums have a very similar set of rules. I normally re-read them before I start posting on a forum in case they are different in some way. Things they all often ban: Aggression towards others, racial abuse, and comments "promoting" piracy. The second post you made seems a bit stranger, but I'd need to see hows it's written to personally judge how trigger happy the Moderator was at that moment in time.

13 years ago