Can I be ignored by the support?

Closed

Hi!

I wanted to increase my giveaway limit, but the support doesn't answer after 12 hours.
Can it be like that because I was reporting like 20 players in one day? Few of those reports are not answered too, so maybe I'm ignored?

8 years ago

Comment has been collapsed.

6 Comments

recla

They're overwhelmed with tickets because of the holiday season I assume.

8 years ago

Permalink

Comment has been collapsed.

Oppenh4imer

Support is working hard to respond to all tickets, but there are not enough support members. Just be patient. It will take some time, maybe even a week or so.

8 years ago

Permalink

Comment has been collapsed.

ikkiyakki

Ive been waiting for a week now for a simple reroll)

8 years ago

Permalink

Comment has been collapsed.

Dnomyar96

As others have said, there are not enough support members and a lot of tickets. It will take time. Don't forget that they're all volunteers and that they probably also want to celebrate the holidays with their family and friends.

8 years ago

Permalink

Comment has been collapsed.

Madumius

staff is still on holiday break

8 years ago

Permalink

Comment has been collapsed.

Wallister

CG addressed this 2 days ago.

I made a thread which is appropriate to this thread

8 years ago