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Can I be ignored by the support?

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Catalyst17

Hi!

I wanted to increase my giveaway limit, but the support doesn't answer after 12 hours.
Can it be like that because I was reporting like 20 players in one day? Few of those reports are not answered too, so maybe I'm ignored?

7 years ago

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6 Comments
recla

They're overwhelmed with tickets because of the holiday season I assume.

7 years ago
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Oppenh4imer

Support is working hard to respond to all tickets, but there are not enough support members. Just be patient. It will take some time, maybe even a week or so.

7 years ago
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ikkiyakki

Ive been waiting for a week now for a simple reroll)

7 years ago
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Dnomyar96

As others have said, there are not enough support members and a lot of tickets. It will take time. Don't forget that they're all volunteers and that they probably also want to celebrate the holidays with their family and friends.

7 years ago
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Madumius

staff is still on holiday break

7 years ago
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Wallister

CG addressed this 2 days ago.

I made a thread which is appropriate to this thread

7 years ago
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Closed 7 years ago by Catalyst17.