Just wait for a bit more. Especially during possibly not worked days...
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Yeah like making up forum posts like what is your favorite food, then if enough people keep downvoting you.
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Nope people were upvoting me just fine i was half way to level 9
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You can't level up your Alienware acc if you're not spamming pointless things, though O.o
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Not really, you can earn 15 points daily without even posting (upvoting 50 comments and voting on This or that), plus if you make interesting comments or threads you can get a bunch of extra points from community gain (upvotes).
On the other side if one of your posts gets deleted you will receive -10 points, almost all the spam gets deleted eventually. Also if you upvote a post that later gets deleted you will get -1 point.
Spamming will get you fast to certain level, but on the long run you will lose more points than you win.
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Ah, I see! Nice to know, if I ever decide tryting to level up past the lvl 5 I reached before the change they made to earning points :D
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well... they detected and issue with your IP, so first thing i'd try is to change IP addy. ^^
if that still doesn't work then you're probably suspended for something you may not even be aware of that you did wrong.
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If you and your brother live together, my guess is they may think you're running multiple accounts. Ofc I could be wrong, that's just a thought. Unfortunately, all you can do is continue to try and contact support for assistance, but... You'll want to be patient when it comes to a response. Give them at least 24 hours before emailing again.
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this was my first thought, but i scanned over (not thoroughly read) the terms and priv policy pretty good and couldnt find anything relative to multiple accounts being a problem.
still could be the issue though.
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True, it does not speak against multiple accounts, but it does state they want all accounts created with valid information, and that they hold the right to suspend accounts they suspect are violating any of their terms. Thus they could come to the conclusion that different information from 2 accounts on the same IP is just a user altering info to run multiple accounts, as I'm sure they would not allow multiple accounts to share the same information. Which in essence, would dictate multiple accounts are against the rules, as it would require fake information to create.
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well i wasn't multi-accounting but yes me and my brother live together and i didn't know that its not okay for both of us to be a part of the community i thought anyone is welcome to join
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I'm sure if that's the reason your accounts are suspended, they would gladly remedy the situation, allowing you both on it. It's just an assumption that popped into my head because I know for a fact lately, lots of people are running multiple accounts, thus... I figured maybe they're cracking down on it, and you just got caught in the crossfire.
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Same happened to my personal IP but I logged in without any issues with another IP address
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I also got the message yesterday and sent them an e-mail, no reply yet (but it's the weekend), still can't access. I leveled up a lot recently, but it was all legit GAs and topics, no spam. I also changed internet providers, which is 99.9% the reason why they temporarily suspend people IMO, haven't tried with another network, but its probably the case.
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Does restarting your router count? because i think i restarted my router :/
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No, that shouldn't have any effect on your IP, but it's posslble your ISP changed something without telling you.
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depends on a couple of things.
is your IP dynamic or static? is your router also your modem or is it separate?
if you are dynamic and your router is also your modem, then yes, it will change your IP for you by restarting the modem/router combo.
if you are static, no matter what you do your IP won't change
if you are dynamic and your router is not a modem combo then restarting it will have no effect on IP, and instead the modem needs the restart
good luck xD
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same story happened to me yesterday, still waiting for reply from support.
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Staff doesn't work on weekend and holidays, their answer is going to take a few days most likely.
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If u use Opera browser with build in VPN , try it . I see my IP still blocked but its working with Opera VPN . Overall AWA is bugged and laggin a lot most of the time , specially when they come up with some awesome giveaway
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I use chrome, i tried chrome VPN and tried a VPN program and still it says my account is suspend i guess they suspend both my account and IP not just IP
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Alienwarearena is having a lot of issues in the last 2 days.
I also had the same IP problem from my workplace, send them a mail and it got fixed withing a day though.
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I had the exact same problem. Although I wouldn't wish it on anyone, it is in a way nice to see that I'm not alone on this, because that makes it more likely to be a temporary problem and not a sign that I've lost my account :p
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Temporary problem which will erase all the work i have done since 2 weeks :) i have been trying to level up legitimately to get dead by daylight it has been on my list for long and now this happen. Keys are running out fast.
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I've got the same problems. The site didn't load, so I press F5 several times until load. ¿They considered that as an attack and suspended me?
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seems like that, my block came after continuous refresh as well
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You got banned cause you DDOs them by spamming F5 ... and no im not even kidding .
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Same problem here. Tried logging on this morning to find out I've been suspended as well.
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I use it and i don't see any issue on my end, can login just fine, as usual.
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Same boat about IP. I have a static one and it's been giving me the "issue with your IP address" for over 2 weeks now. I don't even think that email leads anywhere. Or their support is worse than steam's.
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So yesterday the site was buggy like hell and suddenly i got this:
then all of the sudden they page said We have detected an issue with your IP address (XXXXXXXXX). To help us resolve this issue, please contact us at contact@alieNwarearena.com with your IP address and/or your Alienware Arena user details.
I emailed them but they didn't reply back within the next 4 hours, this morning i tried to login but it just kept kicking me out when i login with steam and when i use email and password it says (user name or password are wrong) so i tried to reset the password i got this message:
it said this Your account has been suspended. If you believe this to be an error, please email us at contact@alieNwarearena.com
Ok wtf now i haven't done anything wrong!
When i told my brother about this he tried to login his account to look if my account has been removed or not seems like he also got suspended !!
I have contacted the support but no reply can anyone help me? [tolls are not allowed I'm seriously mad right now]
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