Yes or no?
I think they are talking about this one: https://www.steamgifts.com/giveaway/J5vbs/frontlines-fuel-of-war
Comment has been collapsed.
Could it have been an new user that didn't understand that they need to provide said game? Some new users make the GA's in the hopes that THEY will be the receivers of the game instead or that the site itself will provide it.
Comment has been collapsed.
They may have the game marked as private using the new steam feature or the key you gave them is for another game that they do have and it's not the one the giveaway was created for.
Comment has been collapsed.
It is possible that the winner has set this game to private and so it does not show up in their library. This is the case, if it was gifted to them on Steam within the last couple of months or they did it manually. Ask them if this is the case. Maybe ask them also for a screenshot of when they added the game to their library.
Comment has been collapsed.
77 Comments - Last post 23 minutes ago by RullmanD
18 Comments - Last post 35 minutes ago by DrTenma
295 Comments - Last post 1 hour ago by MeguminShiro
663 Comments - Last post 1 hour ago by MeguminShiro
57 Comments - Last post 2 hours ago by Asmekiel
1,308 Comments - Last post 2 hours ago by Draconiano
8 Comments - Last post 2 hours ago by Inkyyy
91 Comments - Last post 1 minute ago by SKIF1988
5 Comments - Last post 1 minute ago by Raggart
161 Comments - Last post 1 minute ago by Patxxv
535 Comments - Last post 20 minutes ago by Vampus
18,043 Comments - Last post 36 minutes ago by gorok
1,911 Comments - Last post 44 minutes ago by ThePonz
4,542 Comments - Last post 52 minutes ago by davidpfarrell
There were no winning games in his account. He said he already owned the game, but he was lying to me.
Comment has been collapsed.