Yes or no?
I think they are talking about this one: https://www.steamgifts.com/giveaway/J5vbs/frontlines-fuel-of-war
Comment has been collapsed.
Are you sure that the key is for the correct game?
Comment has been collapsed.
Could it have been an new user that didn't understand that they need to provide said game? Some new users make the GA's in the hopes that THEY will be the receivers of the game instead or that the site itself will provide it.
Comment has been collapsed.
They may have the game marked as private using the new steam feature or the key you gave them is for another game that they do have and it's not the one the giveaway was created for.
Comment has been collapsed.
It is possible that the winner has set this game to private and so it does not show up in their library. This is the case, if it was gifted to them on Steam within the last couple of months or they did it manually. Ask them if this is the case. Maybe ask them also for a screenshot of when they added the game to their library.
Comment has been collapsed.
143 Comments - Last post 12 minutes ago by Foxhack
57 Comments - Last post 1 hour ago by bongwaterbuttchug
82 Comments - Last post 1 hour ago by Zeri
17,129 Comments - Last post 2 hours ago by HustlaOG
452 Comments - Last post 2 hours ago by Aydaylin
200 Comments - Last post 3 hours ago by CelticBatman
1,731 Comments - Last post 3 hours ago by mm3n
9 Comments - Last post 2 minutes ago by s4k1s
82 Comments - Last post 14 minutes ago by zevnda
19 Comments - Last post 29 minutes ago by aquatorrent
1,804 Comments - Last post 56 minutes ago by Sakakino
85 Comments - Last post 58 minutes ago by fasderrally
7 Comments - Last post 1 hour ago by InsurmountableOdds
85 Comments - Last post 1 hour ago by samwise84
There were no winning games in his account. He said he already owned the game, but he was lying to me.
Comment has been collapsed.