The Steam Support don´t help me in 0 of over 10 cases!
The EA Support gave me vouchers for free games, % and other things and the best thing - its livechat!
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Steam's customer support is slow as hell and often gives me really unhelpful C+P responses.
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Up to today, I created a total of 15 support tickets at Steam support. With the exception of ONE oddball, I always received good service. That's a pretty good ratio.
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Worse are the arbitrary bans from Origin, in which every Origin game you own instantly becomes unplayable.
If you complain on the forums ... instant ban from all your games.
Some 12 year old complains that you cussed at them on chat? .... instant ban from all your games.
Log in during peak times and complain that servers are slow? .... instant ban from all your games.
In other words, not only is customer service horrendous, but they pass sweeping and arbitrary bans for anyone that complains too much or does not accept them as gods.
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http://www.rockpapershotgun.com/2011/12/05/ea-origin-bans-update-edition/
Including one person getting a 72 hour ban for someone elses post, then finding it had become permanent when he contacted support.
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Apparently, to make up for being unable to help with your problem, they give you free game keys.
This might not necessarily qualify as being good customer support. But hey, at least they give you free games - which you can no longer buy on steam!
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They only collected information relating to their software. All they did was check your system specs and also registry entries to determine if CD keys were obtained legitimately and matched the ones on your account. They also checked a few other files relating to Origin as there was a recent client update at the time that changed the Origin directory along with the games directory. It was all legitimate and for a purpose.
All this drama about Origin being spyware came about a few months back when some idiot was reading through Origin's EULA and didn't understand a few lines and misinterpreted it wrongly because their EULA didn't specifically state what was being collected. They used a general term, and then this this idiot decided to blog about it and just blew it out of proportion making up a load of BS about how Origin are stealing all your personal details and selling them off when that clearly was not the case.
If you've ever bothered skimming through the Steam EULA, it says pretty much the same stuff that the Origin EULA said. They express their own right to collect data from you at any time at their own discretion.
+If you wanna talk about corporations accessing your personal information without your direct consent, go learn what Google, Amazon and Facebook have been doing.
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Facebook collects your browsing history and sells it. If you have a facebook account, they even make a browsing profile under your name. That's all I know.
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That's only just the icing on the cake - Facebook’s Data Pool
Facebook records every single message you've sent and received, every single chat you've had, and if you've ever used facebook on your phone, then it's tracked you too (even if you haven't used the check-in feature). They have your address, even if you've never typed it out yourself and a lot more information on you then you could've imagined.
When more and more people started becoming aware of all the info Facebook had on them, that's when they came up with the 'timeline' idea as a cover-up for their actions. You really can't believe Facebook was planning the timeline feature right from the very beginning can you?
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+1, I can't agree more...
All the paranoid users here with their conspiracy theories are just joke. Everyone who thinks he protected his privacy by NOT installing/using Origin is a fool. No such a thing as privacy exists anymore.
As being said, "Google is just being polite to ask you your name while you register for its services :)"
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I dont like it because i'm forced to enter like 2 plattforms to enter the game i want to (in this case BF3), the ATROCIOUS download servers do not help me at all aswell (downloading at an avg of 40kb/s when steam reaches the 1.2Mb/s), the lack of support, horrible PR, and several bugs regarding the shop in the plattform (its safer to buy through the website).
I dont HATE it, though.
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EA Support sucks. Got into an issue with them. They didn't help at all. Refused to refund me for my product.
I vowed to never use their products again, with the only exception being the dead space and mass effect series.
Plus, Steam is superior to Origin in every way. I don't know why you say Steam is slow for you.
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Steam wouldn't refund you either. They'll just straight up ban you if you try getting your money back.
I've found EA/Origin support to be quite helpful personally. Get a reply within minutes (rather than days as is with Steam) and they actually gave me a free Bad Company 2 CD key once when I had trouble with my account. I will admit that some of the Origin support staff are clueless but they're probably new and trying their best, so can you really blame them? You can always ask to speak to someone else.
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You're either an EA employee, or you just got unrealistically lucky.
I wouldn't need Steam to refund me in the first place since I've never had a problem with their services. They only ban/ mess with people who have violated their terms of use. Origin will upright ban some people for no apparent reason, and then they decide to keep quiet about it, never addressing the issue to the public.
The fact that you said EA gave you a free CD-key is extremely suspicious. Handing out some discount/promo code is realistic, but a whole game???
The experience I had may have not been the one you had. Doesn't matter to me. I'm not giving them a second chance, and I never will. The service I received was horrible. They took weeks to reply to me over my issue, and in the end I lost my money for a product I could never use.
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did you even read the OP's post? he got 10 free games, so one free game seems very realistic to me.
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he edited it after I posted.
Don't care if he's lying or telling the truth. Plus I dealt with EA about a year ago. Maybe they received so much hate that they're now giving away free keys to compensate as some kind of new policy. I can understand why considering they doing awful (or used to, anyways...)
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EA gave me a free game as well as making sure I recived all the bonus material I was entitled too. I have a Steam support request that has been open for 2 months; and still waiting.
I don't dislike either system....I do not like how you can't buy a game Retail for the best price and activate the code where you like. Steam, Origins, Windows Live, xfire, GameSpy, etc. (I do not want multiple platform). I miss owning the games that are paid for.
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Valve employs customer service people around the world. How fast you get replies and how competent they are depends on the country you live in. In my country, it does not take days (not even one day) to get a reply.
EA doesn't even bother. They only have one global support (English only).
PS: Origin and Steam support have completely different basis. It's not very reasonable to compare waiting time.
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Wait what they never refunded you?
They did for me. I got DA:Origins and the DLC didnt work and I got a refund, Customer support was REALLY helpful.
hm
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EA tried to make a similar DRM to Valve's, 5 years too late. Their system is incredibly flawed (I already exploited myself a bunch of free games from them), interaction between players is nearly non-existant, Costumer support is a joke, whole accounts get suspended for no justifiable reason (cursing in the forums is one of them) and some games like Battlefield 3 need even more shit on top of it in order to work (Battlelog).
It's just an annoyance that quite frankly we could all go without. Also, I can't even play Battlefield 3 in Singleplayer when my internet goes out because it requires a constant internet connection. Supporting a platform like Origin is a way to fuck yourself.
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Hey tell me how you 'sploited those ea games. Might come in handy...
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You've mentioned it yourself with your update. Their stupid costumer support gives you free shit instead of fixing your problems so you keep your mouth shut.
Also their EA store is a joke. Sometimes when sales come up you can glitch prices down to $0,00 by making some shopping cart juggling. I would not trust them with my Personal info, nor even my phone number.
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I have MAC. I use Ubuntu and rarely Windows. I really like to buy most of my games which both Mac & Windows compatible. EA is ignoring mac users. Thanks & god bless Blizzard and (Steam&(win&mac game publishers))!
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I wish they would do Linux versions as well, since they already ported some stuff to OS X they have the support for OpenGL, so some stuff probably could work with not that much efford on Linux... And Steam on Wine is sometimes a real pain in the ass :/
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btw Blizzard just released the test version of their PTR for Wow 4.3.2 which supports 64bit mac.
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All of the above, and the fact that EA has to paint Valve as the bad guy just to justify their own greed. It's insulting to our intelligence.
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http://www.rockpapershotgun.com/2011/12/05/ea-origin-bans-update-edition/
Read that article. People being banned from their games for posts made on the Origin forums. Worrying.
Some of those temp bans being upgraded permanent after they contacted support. Banning people for contacting support is a novel method to reduce costs, sad thing is it will probably work until they hit someone who can afford to fight it.
Someone banned (a 72 hour ban which became permanent when he queried support) for a post someone else made. At best this is incompetence. Since the forums are linked to your Origin account, the incompetence touches whatever means they have to prevent credit card details being stolen.
And the worst part of all this: Silence from EA about the mess.
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beacause spyware and also someone else registered my gamertag to their ea account and ea won't fix it even though i have all the info about my gamertag, i even asked the only nice support person from ea how active the persona for my gamertag was and she said, has never been active, also- ea classic, ea account, ea master account, origin account and accounts for every other god dam game they have, and you cant combine accounts if they have different emails, or so the lovely and useless support technician Rannah told me, ea should just make games, like the good old days when they made wonders like future cop lapd
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They're not Spyware. Steam does the same, but it isn't mandatory, and you have to say yes or no before they scan your computer.
With Origin, you're forced to accept their terms before using their service, and that grants them the freedom to scan your PC. It's mostly harmless either way.
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They had about a week of decent customer service and then everything after has been complete crap. EA don't have the balls of Valve to actually make something fantastic of the platform and it'll go like GFWL.
Oh, and every time I'm forced to load it up I have to click through screen after screen of install prompt because it can't handle updates in any discreet manner.
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They actually have been around for more than half a decade. (http://en.wikipedia.org/wiki/Origin (content delivery)#History)
You see, EA tend to rename their digital distribution platform from time to time. I guess it's purely for marketing purposes (EADM had a pretty bad reputation) which, evidently, works fairly well. Many people think EA just set up their digital shop recently.
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I never tried out origin tbh, but yea steam have many server issues, community disconnects and re-connects all the time and it's annoying
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If you have any non legit ea games don't, they scan your keys for their legitimacy. http://www.cinemablend.com/games/EA-Says-Origin-Isn-t-Spyware-Although-It-Does-Scan-Your-Entire-PC-36690.html
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I don't hate them per say. I'm actually glad to see some sort of compition for the monopoly that is Steam. But EA is the worst to do it. A LOT of gamers hate them and for good reason. They come up with flimsy excuses to keep games Origin-exclusive and not release them on Steam (ME3 being the latest). They don't care about their customers at all. Not to mention the fact they might actually be considered Spyware in some countries.
The service itself seemed meh from what I've seen. I got Mass Effect 2 for free from buying DA2 and never play it because of a number of reasons. First of which being the fact I have to have origin running. I don't like the worry of bans (something I don't like about Steam either) or the bad customer support (something that Steam has too). It could be good, but it's just too... EA to be anything great.
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You don't need Origin running to play games on it. You only need Origin to INSTALL The game. Afterwards, you can launch it and play it, without the need to have Origin running while you do. It's been like this for ALL of the games I have on Origin.
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i dont hate it works all the time no flaws so far...
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apparently the DLC I had for ME2 that i bought over Steam was only installable once. After my HDD crash, and subsequent reinstall, I no longer have the ME2 DLC. I looked in the (mandatory) EA account i had to create, and the DLC was listed as used, and apparently that was it. Thanks EA!
Steam: +many free games / discounts
EA (and by extension Origin): -2(or 3? cant remember) DLC
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That seems to be the equivalent of the NES "flashing blue screen when you turn it on" problem -- and it's 2012. WHY IS EA STUCK IN 1985? Why should you have to restart the Origin client before you've even logged in?
(And this may be a case of, the screenshot was taken when the computer had no Internet connection and Origin is complaining that it has no route to the mothership, in which case it's a complaint about the mandatory online nature of the whole thing.)
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Omg, am I the only one who don't give a flying f*ck about the platform on which some awesome games are based on? You people mad if that so :|
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Yeah yeah, keep talking, do some researches and so on... I'll better go and play some stuff I have no any problems with
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It's slow, it doesn't have support for every country (makes me pay in euros), random crashes and unknown errors, makes me use a second platform for just 1 game, takes ages to join a game, etc. I stopped playing bf3 now though so I don't care anymore, just unistalled origin and continued to play bad company 2 through steam.
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i am doing the same thing :P BF3 is too unbalanced and broken atm in addition of being plagued with hackers. BC2 is just more fun, more balanced and without major bugs. Hopefully with a few more months of patching and maybe..JUST MAYBE getting BF3 on steam (without still requiring origin) and server-side hitreg, BF3 will be the best game out there. But for now, its really not :/
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I don't mind origin.... as long as I can play my games on my pc without problems
then its cool :D
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To be honest I kinda like origin. Although there is no real community and it lacks many features that steam has, its light and fast. I have had way to many problems with steam so called offline mode. Steam also crashes every time I click on something to fast.
Don't flame me cuz I don't hate origin. Tell me why you don't like it.
EDIT:
Origin Support Thing 1: I purchased BulletStorm off of Amazon and was unable to activate it on Origin. So I talk to tech support and they give me a new key. Turns out the new key is a Mass Effect 2 key. I guess their gross incompetency is not all that bad.
Origin Support Thing 2: I purchased Bad Company 2 Digital Deluxe Edition off Amazon and was unable to access the bonus stuff. So I talk to Origin support and they give me like 10 BFBC2 keys because their idiots. They eventually gave me the bonus content. Then I sold the extra keys >:).
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