Try to contact the gifter, and if he blocks you or simply says he won't send the game, leave as not received. I don't think there'd be a need to contact support, since that's what the received/not received mark is meant for.
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I have a problem. I have won 7 days ago this Dota Giveaway http://www.steamgifts.com/giveaway/WYP5M/dota-2
but i have not got this game what will happen now ??
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