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Apparently Steam "has reason to believe I have been using gifting for commercial/reselling activity" so I can no longer use my Steam wallet to purchase gifts. Despite me putting in three support tickets with a full explanation of my activity and requesting a human to review, Steam support just closes my requests with a generic message about no further information can be provided and refusing to engage with me at all. I hardly even play many games myself, the only reason I preloaded my steam wallet with a boatload of cash in the first place was for the purpose of gifting and I can't use those funds for anything but my own account now. I've never sold a steam gift or a game key in my life. Just about the worst customer service experience I've ever had, being punished for having generosity. Seriously considering just leaving the platform now. /vent
Has anyone with this problem managed to get their gifting restriction lifted?
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That sucks big time :(. I hope you get it solved.
Never heard of this happening with anyone, so I can't really help you.
Good luck <3
I guess should be grateful that I can even still access my account because "if you are using your Steam account for commercial purposes it is a violation of the Steam Subscriber Agreement and may result in the account being locked."
Thanks Steam, just let the algorithm make the decision and no matter what don't even entertain the idea of listening to an appeal or discussing it with the person who is willing to take any appropriate steps to demonstrate that no reselling is happening... my entire steam gift history is right here on steamgifts.com with a random winner and where you get negative feedback or banned if you don't provide the games for free...
Yes i have too this bann since 1 years ago
only 1 rules must follow
keep the ratio on 3/2
you have a cake
You have to eat 2 parts yourself, then you can give 1 slice as a gift :)
Read it this topic
I did see some people report the gift ratio having something to do with it.
But I'm never reasonably going to be able to get a 3/2 ratio because I've already gifted so much in the past, and apparently all the past gifts count no matter how old. I'm not going to spend an extra thousand dollars or however much unknown amount on games that I'm not going to play, just so I can have the possibility of maybe restoring the privilege of gifting with the steam wallet funds I already bought. Instead I might as well just buy $1000 worth of gift cards to give away and consider the steam wallet just dead money robbed by steam
it seems to be that this problem accures when you buy a lot of gifts and nothing for yourself
I got same problem, but support helped me.....4 times already
Interesting, I have not bought a game on Steam for myself in 2 or 3 years.
Yet I have given away more than 20 GA's here gifting from my Steam Wallet since then making me 0:20 ratio using my wallet.
I do have alot of market history of selling and buying cards (and occasional skins) which is where my wallet comes from.
While I do "temp" add friends, I'm not quick to dump them. Its been many months since I've posted "Steamgifts" in comments or chat.
Whatever the ban trigger is, I havent hit it.
Think this is a different situation. A friend of mine got his account locked because he actually uses it for commercial activity. But he doesn't gifts games, instead he sends gift cards to his customers.
I had this issue and got it lifted with my 2nd ticket I sent to them (first one was same bullshit generic response) when I requested that they either unlock my account or refund me my wallet credit (they were actually willing to do so, but it was very fresh credit so that might halve helped). Then suddenly the restriction was lifted and I haven't had issues since.
After checking this thread I recalled having issues gifting a game to my cousin as well. I was like "perhaps just an error". And I don't really know what it exactly was, haven't tried purchasing the game as a gift again but I decided to contact support yesterday regarding this failed purchase. They told me they see I had issues purchasing and updated my account settings and that fix the problem. Well, I'm super happy about that :D Although I haven't tried purchasing a gift yet.
I don't understand. So if you buy games from steam and gift them to somebody else you might get banned?
From what i read you must be payed for the gift you send. But how they can verify this?
You can gift games, but you have to use credit card or paypal and not steam wallet.
Thank you for reaching out to Steam Support!
We have detected gifting activity on this account that matches using individual Steam accounts for commercial purposes.
Because of this, your account can no longer make gift purchases with Wallet funds. You are, however, welcome to continue purchasing gifts with other payment methods, and to use your Wallet funds toward making purchases for your own account.
Please note, that if you are using your Steam account for commercial purposes it's a violation of the Steam Subscriber Agreement and may result in the account being locked."
What's wrong from buying games with steam wallet? It's still money. But i understand the issue with the reselling games. A steam user should not do that.
The problem arose from the fact that people used this method to take funds out of steam (I buy you the game and you give me real money) and therefore the accounts with many gifts made have been blocked.
Yeah i have no problem with that. But you can still buy games and gift them without receiving anything in return? How they can ceck if you get payd for the game that you gifted? I uderstand this limitation is automatic?
Yes is autmatic. And in the xmas 2019, i have the limitation in a new account that never gifted a game, and i sent a support request for gift. But i think this limitation changed, because few months ago i gift a game (from a new account) and this time the gift was sent without problem.
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As annoying as you may feel, consider emailing Gabe. I was having an issue with my Link and not getting any answers from Support. I emailed him and politely explained my issue. Less than a day later I got a response from someone else who said Gabe had forwarded my email to him and he actually gave me the answer I was trying to get out of support.
I’m sure it won’t be quite that easy for you but could be worth a try
Sounds like an executive came up with a good idea to make more money for valve. Limit how users can use their steam wallets.
I hope that executive got a big fat bonus. And chokes on it.