Apparently Steam "has reason to believe I have been using gifting for commercial/reselling activity" so I can no longer use my Steam wallet to purchase gifts. Despite me putting in three support tickets with a full explanation of my activity and requesting a human to review, Steam support just closes my requests with a generic message about no further information can be provided and refusing to engage with me at all. I hardly even play many games myself, the only reason I preloaded my steam wallet with a boatload of cash in the first place was for the purpose of gifting and I can't use those funds for anything but my own account now. I've never sold a steam gift or a game key in my life. Just about the worst customer service experience I've ever had, being punished for having generosity. Seriously considering just leaving the platform now. /vent
Has anyone with this problem managed to get their gifting restriction lifted?

3 years ago

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That sucks big time :(. I hope you get it solved.

Never heard of this happening with anyone, so I can't really help you.

Good luck <3

3 years ago
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I guess should be grateful that I can even still access my account because "if you are using your Steam account for commercial purposes it is a violation of the Steam Subscriber Agreement and may result in the account being locked."
Thanks Steam, just let the algorithm make the decision and no matter what don't even entertain the idea of listening to an appeal or discussing it with the person who is willing to take any appropriate steps to demonstrate that no reselling is happening... my entire steam gift history is right here on steamgifts.com with a random winner and where you get negative feedback or banned if you don't provide the games for free...

3 years ago*
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Yes i have too this bann since 1 years ago

only 1 rules must follow
keep the ratio on 3/2

example:
you have a cake
You have to eat 2 parts yourself, then you can give 1 slice as a gift :)

Read it this topic
https://steamcommunity.com/discussions/forum/1/1643170269566079038/

3 years ago
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I did see some people report the gift ratio having something to do with it.
But I'm never reasonably going to be able to get a 3/2 ratio because I've already gifted so much in the past, and apparently all the past gifts count no matter how old. I'm not going to spend an extra thousand dollars or however much unknown amount on games that I'm not going to play, just so I can have the possibility of maybe restoring the privilege of gifting with the steam wallet funds I already bought. Instead I might as well just buy $1000 worth of gift cards to give away and consider the steam wallet just dead money robbed by steam

3 years ago*
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it seems to be that this problem accures when you buy a lot of gifts and nothing for yourself
I got same problem, but support helped me.....4 times already

3 years ago
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Could you expand on what exactly you asked them, what they requested from you and what they then did? Possibly even a screenshot that of your support ticket as an example for such a ticket that actually led to have the issue resolved in the Steam users favour?

7 months ago
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I'm interested too

7 months ago
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Sadly my history of requests shows nothing. In general I just stated the truth, that I'm not using it commercially and gifting games to the people on steam I know for years (irl friends and some groups on sg) and its easy for them to check.

7 months ago
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Still, thanks for replying.

7 months ago
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Interesting, I have not bought a game on Steam for myself in 2 or 3 years.

Yet I have given away more than 20 GA's here gifting from my Steam Wallet since then making me 0:20 ratio using my wallet.
I do have alot of market history of selling and buying cards (and occasional skins) which is where my wallet comes from.

While I do "temp" add friends, I'm not quick to dump them. Its been many months since I've posted "Steamgifts" in comments or chat.
Whatever the ban trigger is, I havent hit it.

3 years ago
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Think this is a different situation. A friend of mine got his account locked because he actually uses it for commercial activity. But he doesn't gifts games, instead he sends gift cards to his customers.

3 years ago
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I had this issue and got it lifted with my 2nd ticket I sent to them (first one was same bullshit generic response) when I requested that they either unlock my account or refund me my wallet credit (they were actually willing to do so, but it was very fresh credit so that might halve helped). Then suddenly the restriction was lifted and I haven't had issues since.

3 years ago
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After checking this thread I recalled having issues gifting a game to my cousin as well. I was like "perhaps just an error". And I don't really know what it exactly was, haven't tried purchasing the game as a gift again but I decided to contact support yesterday regarding this failed purchase. They told me they see I had issues purchasing and updated my account settings and that fix the problem. Well, I'm super happy about that :D Although I haven't tried purchasing a gift yet.

3 years ago
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I don't understand. So if you buy games from steam and gift them to somebody else you might get banned?
From what i read you must be payed for the gift you send. But how they can verify this?

3 years ago*
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You can gift games, but you have to use credit card or paypal and not steam wallet.

3 years ago
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"Hello,

Thank you for reaching out to Steam Support!

We have detected gifting activity on this account that matches using individual Steam accounts for commercial purposes.

Because of this, your account can no longer make gift purchases with Wallet funds. You are, however, welcome to continue purchasing gifts with other payment methods, and to use your Wallet funds toward making purchases for your own account.

Please note, that if you are using your Steam account for commercial purposes it's a violation of the Steam Subscriber Agreement and may result in the account being locked."
What's wrong from buying games with steam wallet? It's still money. But i understand the issue with the reselling games. A steam user should not do that.

3 years ago
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The problem arose from the fact that people used this method to take funds out of steam (I buy you the game and you give me real money) and therefore the accounts with many gifts made have been blocked.

3 years ago
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Yeah i have no problem with that. But you can still buy games and gift them without receiving anything in return? How they can ceck if you get payd for the game that you gifted? I uderstand this limitation is automatic?

3 years ago
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Yes is autmatic. And in the xmas 2019, i have the limitation in a new account that never gifted a game, and i sent a support request for gift. But i think this limitation changed, because few months ago i gift a game (from a new account) and this time the gift was sent without problem.

3 years ago
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3 years ago
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As annoying as you may feel, consider emailing Gabe. I was having an issue with my Link and not getting any answers from Support. I emailed him and politely explained my issue. Less than a day later I got a response from someone else who said Gabe had forwarded my email to him and he actually gave me the answer I was trying to get out of support.

I’m sure it won’t be quite that easy for you but could be worth a try

3 years ago
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Sounds like an executive came up with a good idea to make more money for valve. Limit how users can use their steam wallets.
I hope that executive got a big fat bonus. And chokes on it.

3 years ago
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hello there, were you able to sort it out? i'm experiencing the same issue.

2 years ago
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Given this is an 8 month old thread and the user hasn't done any game giveaways on SG since, I'm guessing not.

2 years ago
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No, unfortunately not. Tried multiple times to escalate but steam support was useless.

2 years ago
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Never load steam wallet is the lesson. And if you're stuck with lots of wallet, the only other way to cash back out is to do the same "against TOS" thing and sell tradables like in-game items or tf keys etc or the games that give multiple copies.

I don't get why anyone would deposit wallet anywhere, it's always safer to not store cash on a platform.

2 years ago
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Steam's prices make me wonder how you could make a profit selling game keys bought from Steam if you're located in U.S. like OP or in Europe like me.

7 months ago
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Dude a 2 year old thread, wtf?

7 months ago
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in his defense a mod necroed this thread
https://www.steamgifts.com/go/comment/H5XXekQ

7 months ago
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fuuuuuuck. I'm guessing there's a blacklist somewhere, and so he had to necro a thread just to make contact with him.

It seriously can't be that important for something that happened almost 3 years ago.

7 months ago
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With all the comments a few hours old I was tricked into believing it was a new thread:) Sorry for the annoyance
An auto-lock feature would be in order but with cg on the helm it will never happen.

@Prosac thanks for rushing to my defense ;)

7 months ago
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my bad, sorry for accusing you of the necro XD

7 months ago
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I haven't got this issue yet but heard of it, though it seems there are a lot of people have/had this here. I only got a limitation once when I bought 10 gifts separately to a same person and apparently you cannot gift more than 10 times in a week (could be 10 days or 2 weeks). It was not 10 games by the way, it just cannot be more than 10 check-outs.

7 months ago
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7 months ago
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Clearly not worth aruging with someone who is butthurt.

7 months ago*
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7 months ago
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Clearly not worth arguing with someone who is butthurt and thinks they are right.

7 months ago*
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7 months ago*
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$0.02 have been deposited into your account. shill.

7 months ago
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Responding to the old text you edited out here.
This happened to many people I know, and happened to me as well. I once had some remaining balance in a steam account and wanted to gift a few games from it on steamgifts. I could purchase the first few games, but then got flagged because the algorithm thought I was using it for commercial activities. No amount of tickets solved the issue.
This is not too critical in my case, since I mainly use my steamgifts steam account to gift from my wallet, but I'm being extra careful and I'm buying games I don't need for myself, so that I keep the ratio balanced. I don't want to keep wasting money like that just to gift games from my wallet.

7 months ago
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That's so weird, 2 years ago I did 30 giveaways (using steam wallet only), I sent everything within 2 or 3 days and I didn't get any problem.
I just checked my gifts history and looks like in 10 years I did this for 67 giveaways here.
And if you add the gifts for my family/friends (for birthdays/christmas etc) the total of games and dlc I sent is about 125. (last time was 2 weeks ago for my cousin's birthday)
And I'm using only Steam wallet, I don't have a paypal (I never used it), I don't use credit card anymore (used it at the very beginning more than 10 years ago iirc), now I always buy physical gift cards from a local store to add wallet fund to my account.

7 months ago
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I think that was the case several years ago. Like Asulf, so do I, most of my gifts here are as gifts through Steam. Of course, every now and then I get something for myself, but I don't think it matters anymore.
If I'm not mistaken, it was a measure to prevent users from giving as gifts from regions with a weak currency to regions with a stronger one. The measure of >10% price difference now applies, where you are not allowed to send to a region where the corresponding price of the game is >10% of your region.

7 months ago
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I'm always sending from the EU in Euros, perhaps the winner that triggered the flagging had a more expensive region (?) but I don't think that was the reason. The reason was probably that I gifted multiple gifts consecutively, which made Steam assume that I'm a seller

7 months ago
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I don't know his region. But in this case it would show you a message on steam that you can't send it. If that were the case, I imagine you would ask the winner for their permission to delete that particular giveaway.

The price difference depends on the game. I have achieved games of the same series and therefore the same creator, where one can be given everywhere while to send the other, you have to exclude 9 regions.

At the beginning I took risks too, because I didn't know. Luckily they came out winners from regions I could send. Since then I have been very careful, mainly to avoid disappointing a winner. :)

7 months ago
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There's no problem gifting from your steam wallet to different cheaper regions as long as you do it once in a while. I've sent all my region restricted gifts here this way for example. But if that tends to happen they may judge it as a business and ban you.

7 months ago
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This is an old thread. See user comment above who necro'ed it.

7 months ago
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I really wish they would do something about steam support. I've heard so many cases of people getting walled by automatic responses.

7 months ago
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