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Won a GA recently, now it is removed from my account

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killlerkirsche

So, I have won a month ago a giveaway. Everything went fine, I received the gift and marked it also as received.

But now I logged in my Steam account and got a message from the Steam Support. They say, that due to payment issues, the game which I received from the giveaway creator, has been removed from my library.

So, my question is: What should I do next? Mark it as not received here in steamgifts, contact the giveaway creator or schould I write a support ticket to the steamgifts staff?

12 years ago*

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9 Comments
MDuh

mark it as not received and contact creator. Don't see the point on contacting support for now

12 years ago
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DeltaBladeX
(Senior Moderator)

Mark as not received

12 years ago
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MDuh

hey you're back

12 years ago
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DeltaBladeX
(Senior Moderator)

Yes. While gone, I managed to beat a game and do the dishes.

IT WAS HORRIBLE!

12 years ago
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D0D0

you won so many games . so you don't need to do anything but be happy .

12 years ago
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Zoipas

Who said he isn't happy for those games?

12 years ago
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PlayfulKaitie

Why dont you do all three of those options?

12 years ago
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thejadefalcon

All three of the options. Mark as not recieved so we don't suspend you for seemingly not activating, contact the giveaway creator to find out what gives, contact support to let us know of the situation (we take potential chargebacks very seriously and investigate).

12 years ago
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killlerkirsche

Thanks everyone, I did what jade told me. Now lets wait.

12 years ago
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Closed 12 years ago by killlerkirsche.